Purchased refurbished laptop from itzoo.. 14 January 2020 at 12:58PM edited 30 November -1 at 12:00AM in Techie Stuff 44 replies 1.8K views

another_casualty

EveryWhere wrote: »

Why? Did you ask them about that?
Seems to me that you need to go into BIOS setup to change the Boot Order, in so that the internal HDD is first in line to Boot.

In addition to this, it is unclear as to what you are currently running. It is Windows 7 or 8? I ask, as if you are already running Windows 10, why are you searching for a product key?

Further to this, you may not need a key at all, dependent on the current licencing of the device.

But since you have not posted any of the details of the device, I don't know why you expect to get accurate advice.

There are details on a previous post I did regarding if I should buy a pc for work or not .
What is happening is that I get a black screen with a message " invalid partition label ." This confused me, as I expected to just turn on , and off I go . I did post a couple of updates on Saturday but the thread was getting a lack of interest or everyone was busy . I googled as to what to do , and it seems that the only thing to do was press esc/f12
Sent messages to itzoo with no reply .
When I press esc/f12,it exits boot agent .
I tried legacy boot / uefi boot which takes me to windows boot manager. This is the only option that works . Bios setup etc does not
I have no idea what version of Windows I'm on . I just keep getting messages telling me I "need to activate windows"
Hope this explains things more clearly ..

that

another_casualty wrote: »

I've just received a marketing email from them . I went onto their page and went to ' contact us' and described the issue .
Just received a confirmation from [email protected]

I'd be suspicious of this, because it is not ITZoo. Hulkapps are more sales, marketing web type stuff.

If you keep contracting the wrong actors you will start getting calls from the various 'Microsoft helpdesks' in India or somewhere like that, and they could charge you hundreds for 'fixing' your problem.
https://www.youtube.com/watch?v=c_U-WWRhmwI

another_casualty

that wrote: »

I'd be suspicious of this, because it is not ITZoo. Hulkapps are more sales, marketing web type stuff.

If you keep contracting the wrong actors you will start getting calls from the various 'Microsoft helpdesks' in India or somewhere like that, and they could charge you hundreds for 'fixing' your problem.
https://www.youtube.com/watch?v=c_U-WWRhmwI

I went on their sales page as I haven't heard anything from them since Saturday . I tried the phone no and it didn't seem to work . It was Saturday afternoon though

another_casualty

Has anyone got the correct email to support or phone no?

missile

What a shame and how frustrating for you :-(

SnowTiger

I guess OP is referring to this video: https://www.youtube.com/watch?v=l40iZwGMQOc.

According to Microsoft, some installations of Windows 10 do require a physical produce key: https://support.microsoft.com/en-gb/help/12440/windows-10-activate.

another_casualty

missile wrote: »

What a shame and how frustrating for you :-(

Yes . You don't get this with Apple .
I responded by replying to email

another_casualty

SnowTiger wrote: »

I guess OP is referring to this video: https://www.youtube.com/watch?v=l40iZwGMQOc.

According to Microsoft, some installations of Windows 10 do require a physical produce key: https://support.microsoft.com/en-gb/help/12440/windows-10-activate.

Yes! That's the one
It didn't work when I tried many many times.
I could only get this far if I pressed f12 etc and got to windows boot manager . .

AndyPix

Lets sort your first problem out first (having to press F12)


What is the make and model of the computer ?

SnowTiger

another_casualty wrote: »

Yes! That's the one
It didn't work when I tried many many times.
I could only get this far if I pressed f12 etc and got to windows boot manager . .

That's an oddity. What happens if you don't press f12?