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Purchased refurbished laptop from itzoo..

edited 30 November -1 at 12:00AM in Techie Stuff
44 replies 1.8K views
245

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  • another_casualtyanother_casualty Forumite
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    EveryWhere wrote: »
    Why? Did you ask them about that?
    Seems to me that you need to go into BIOS setup to change the Boot Order, in so that the internal HDD is first in line to Boot.

    In addition to this, it is unclear as to what you are currently running. It is Windows 7 or 8? I ask, as if you are already running Windows 10, why are you searching for a product key?

    Further to this, you may not need a key at all, dependent on the current licencing of the device.

    But since you have not posted any of the details of the device, I don't know why you expect to get accurate advice.

    There are details on a previous post I did regarding if I should buy a pc for work or not .
    What is happening is that I get a black screen with a message " invalid partition label ." This confused me, as I expected to just turn on , and off I go . I did post a couple of updates on Saturday but the thread was getting a lack of interest or everyone was busy . I googled as to what to do , and it seems that the only thing to do was press esc/f12
    Sent messages to itzoo with no reply .
    When I press esc/f12,it exits boot agent .
    I tried legacy boot / uefi boot which takes me to windows boot manager. This is the only option that works . Bios setup etc does not
    I have no idea what version of Windows I'm on . I just keep getting messages telling me I "need to activate windows"
    Hope this explains things more clearly ..
    Too many people ..too many problems .  I Step away from the news, media and oppression as much as possible ( and adverts!) and realise that my life matters ,and maybe life is not crap .
  • edited 15 January 2020 at 10:13AM
    thatthat Forumite
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    edited 15 January 2020 at 10:13AM
    I've just received a marketing email from them . I went onto their page and went to ' contact us' and described the issue .
    Just received a confirmation from [email protected]
    I'd be suspicious of this, because it is not ITZoo. Hulkapps are more sales, marketing web type stuff.

    If you keep contracting the wrong actors you will start getting calls from the various 'Microsoft helpdesks' in India or somewhere like that, and they could charge you hundreds for 'fixing' your problem.
    https://www.youtube.com/watch?v=c_U-WWRhmwI
  • another_casualtyanother_casualty Forumite
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    that wrote: »
    I'd be suspicious of this, because it is not ITZoo. Hulkapps are more sales, marketing web type stuff.

    If you keep contracting the wrong actors you will start getting calls from the various 'Microsoft helpdesks' in India or somewhere like that, and they could charge you hundreds for 'fixing' your problem.
    https://www.youtube.com/watch?v=c_U-WWRhmwI

    I went on their sales page as I haven't heard anything from them since Saturday . I tried the phone no and it didn't seem to work . It was Saturday afternoon though
    Too many people ..too many problems .  I Step away from the news, media and oppression as much as possible ( and adverts!) and realise that my life matters ,and maybe life is not crap .
  • another_casualtyanother_casualty Forumite
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    Has anyone got the correct email to support or phone no?
    Too many people ..too many problems .  I Step away from the news, media and oppression as much as possible ( and adverts!) and realise that my life matters ,and maybe life is not crap .
  • missilemissile Forumite
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    What a shame and how frustrating for you :-(
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home :iloveyou:
  • SnowTigerSnowTiger Forumite
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    I guess OP is referring to this video: https://www.youtube.com/watch?v=l40iZwGMQOc.

    According to Microsoft, some installations of Windows 10 do require a physical produce key: https://support.microsoft.com/en-gb/help/12440/windows-10-activate.
  • another_casualtyanother_casualty Forumite
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    missile wrote: »
    What a shame and how frustrating for you :-(

    Yes . You don't get this with Apple .
    I responded by replying to email
    Too many people ..too many problems .  I Step away from the news, media and oppression as much as possible ( and adverts!) and realise that my life matters ,and maybe life is not crap .
  • another_casualtyanother_casualty Forumite
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    SnowTiger wrote: »
    I guess OP is referring to this video: https://www.youtube.com/watch?v=l40iZwGMQOc.

    According to Microsoft, some installations of Windows 10 do require a physical produce key: https://support.microsoft.com/en-gb/help/12440/windows-10-activate.

    Yes! That's the one
    It didn't work when I tried many many times.
    I could only get this far if I pressed f12 etc and got to windows boot manager . .
    Too many people ..too many problems .  I Step away from the news, media and oppression as much as possible ( and adverts!) and realise that my life matters ,and maybe life is not crap .
  • AndyPixAndyPix Forumite
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    Lets sort your first problem out first (having to press F12)


    What is the make and model of the computer ?
  • SnowTigerSnowTiger Forumite
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    Yes! That's the one
    It didn't work when I tried many many times.
    I could only get this far if I pressed f12 etc and got to windows boot manager . .

    That's an oddity. What happens if you don't press f12?
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