Virgin Money Current Account

goatfaced

Brewer20 said:

VXman said:

Missed the 31 day deadline for switching by one day! So no wine. I had planned it out and put a reminder in the calender (just to ensure the DD had gone through) but got my counting slightly wrong!!

So applied for another current account for the wife. All gone through quickly and account granted on one go. I'll give it a week or for for the DD to transfer and do the switch. 2nd time lucky I hope.

Did you have to wait for a code sent in the post before the final set up?. I had to, I thought it would just be an address check up.

I had to get a code in the post and it also wouldn't let us switch online, had to phone them. We both have good credit, I think we must have got a question wrong.
We still got the wine code. Tried one bottle, not that nice to be honest. Vxman sorry you missed out but I doubt it's really £180 worth, half that at a push. 

vacheron

vacheron said:

Is anyone else having any luck appying at present? I have filled in the first page (name / contact details) but when I press "continue" it just spins a virgin "m" animation saying "submitting" and then nothing happens when it should move on to the next of 3 pages.  

I've tried from a PC (using edge and chrome) from my mobile phone and all do exactly the same thing, both last night and this morning.   

Well, for anyone who is interested, I worked the problem out after a lot of trial and error and a process of elimination.

It turned out that for some reason it wasn't happy with my birth year. However if I put one year later (making me 1 year younger) the form would then happily submit the data and allow me to move to the second page. So I proceeded with the incorrect date, then once when all the application pages were complete I went to "review" and then changed the year on the first page back to my actual birth year and it submitted the application (which was immediately accepted).

I confirmed this worked on 2 different PC's in 2 different locations with different OS, browser, and IP addresses, (and also on a smartphone over 4g), so nothing to do with my setup. 

 Bizzarre!

jimjames

Brewer20 said:

Had my third email with the wine code today telling me to claim it. Tempted but we've already started drinking the wine as it arrived last week.

I had duplicate code too despite already having claimed. Code was identical and showed as invalid when I typed it in to the link.
Account transferred on 23/12 and wine arrived on 8/1 so despite all the bank holidays and parcel disruption it was still pretty quick.

Zanderman

Finally got my wine code today for a switch that completed 10 days before Christmas.

Had to contact them to chase it.  And contacting them was a pain, instant messaging was slow, they didn't know the answer but would find out, but told me they couldn't tell me when they did find out, they wanted me to instant message again, repeatedly, for a day or so, to ask if they had found out yet, so I did. 
And, after some time, they hadn't found out.  So I requested they message me when they knew as me starting up instant messenger randomly, on the off-chance they knew the answer, seemed ridiculous. 
They insisted they couldn't as it wasn't secure, so I suggested they use secure messaging - as, surely, that was secure.  To which they replied sorry that's a 'different team' and they don't work with them.  After I made a fuss they offered me a call-back, which did happen, though not at the time they promised, and by then they did have an answer.

The answer they gave in the end - and make of it what you will - was that because I'd finished the application by phone, having started online, their system hadn't got me down for the offer.  Which seems odd as I think, from this thread, that a lot of people had to phone to complete the switch and I assume they got the offer.

Anyway, code now received, and wine ordered. Not impressed with Virgin Money's communication abilities though!

northwalesd

Zanderman said:

The answer they gave in the end - and make of it what you will - was that because I'd finished the application by phone, having started online, their system hadn't got me down for the offer.  Which seems odd as I think, from this thread, that a lot of people had to phone to complete the switch and I assume they got the offer.

There are several posts in this thread that talk about those who used the phone to complete the switch having to call again to get the code.

poppellerant

Can somebody please confirm that Virgin Money will pay out if you open a second current account with the 2.02% interest rate? Debating on whether it's worth the risk or not, so will see what others have experienced.

ryan92

I have 3 Virgin Money Current Accounts and I get the interest paid monthly on all three @poppellerant  

MDMD

northwalesd said:

Zanderman said:

The answer they gave in the end - and make of it what you will - was that because I'd finished the application by phone, having started online, their system hadn't got me down for the offer.  Which seems odd as I think, from this thread, that a lot of people had to phone to complete the switch and I assume they got the offer.

There are several posts in this thread that talk about those who used the phone to complete the switch having to call again to get the code.

Yes, I had the same issue. Received code today.

poppellerant

ryan92 said:

I have 3 Virgin Money Current Accounts and I get the interest paid monthly on all three @poppellerant  

I appreciate your feedback, @ryan92 - was a savings account opened for each current account you opened?

colsten

poppellerant said:

ryan92 said:

I have 3 Virgin Money Current Accounts and I get the interest paid monthly on all three @poppellerant  

I appreciate your feedback, @ryan92 - was a savings account opened for each current account you opened?

Yes, a savings account gets automatically opened with each VM current account.