Mobile Cashback problems - 3

ken1414

I was contacted by 3 in January regarding my account. They offered £150 as a goodwill gesture over the phone. There was no mention of a contract extension in that call.

Now at the end of 12 months I had tried to cancel and they have refused. Initially I was told my contract expired in March 08 so there was no problem with cancelling. Transferred to another department for cancellations and suddenly my contract end date is March 09 and no I can't have a PUK code without paying them £210.

This is outrageous. they have given me £150 but then taken 6 * £35 = 210! All I get is another 6 months on my contract for a net cost of £70 which is not a deal I would agree to,

I have written a letter of complaint to be told I should have received a letter in January informing me my contract had been extended. I didn't receive any such letter.

3 operators have been very unhelpful. They have refused to record my request to cancel my account on their system. How can notes on a telecon be considered accurate if the operator refuses to record on the customer record what is actually said!

I am awaiting a letter from 3 with the missing letter and a formal response to my written complaint.

As it stands I have no intention of staying with these cowboys for another 6 months. If they continue to use my direct debit I will simply request a refund under the DD guarantee.

Looks like this will end up in court if they take it that far as they have been very unhelpful on the phone and I see no reason to back down.

How can a company extend a contract without getting written consent of the customer. Any such extension of the contract has to be considered a detriment to the customer and thus be grounds to give 30 days notice.

HAVE OTHERS HAD TO AGREE IN WRITING TO THIS CONTRACT EXTENSION OR IS IT JUST UNILATERALLY DONE WITHOUT YOUR AGREEMENT?