Mobile Cashback problems - 3

Former_MSE_Wendy

This thread is specifically to discuss offers and discounts from Three in relation to the


Mobile Cashback Help article



To discuss or ask a question about this article: click reply

isayoldchap

My cashback contract ended in October and 'Three' offered me a £5 per month contract for 12 months keeping my existing phone and number.
They also reminded me that my phone had a two year guarantee and as I only had used it for one year it still had a year to run.
I would only get 300 anytime minutes and 150 texts.

Remember to give them one months notice if you intend to leave.It's at that stage that they try an sell you the contract.

My previous contracts over the last three years have been with cashback.These were three annual deals.Whilst I have always received my cashback I have had to chase Simply 3g this year for the last payment.
I must admit that with the Quidco cashback,selling the phone and the returned cashback the phone cost me nothing and I was about £50 in pocket per year.

Reading some reports I opted for the £60 pa deal as I had some concerns over cashback deals this time.Also it does take away some of the hassle.Only £5 comes out of my bank now instead of £35.
You also get to keep your number that you can not do with a new phone and contract.


One problem with cashback is that if one of your bills are lost, the company may not accept a photocopy and Three won't send out a replacement.
This invalidates your claim for cashback at that stage.

ashli_2

I contacted 3 yesterday and the gentleman- from a foreign call centre- was most unhelpful. Didn't know that the retailer had gone into administration, advised me to contact the retailer, didn't seem able to understand that there was nobody left to contact, refused to refer me to someone better able to help me. :mad:


I only signed up to my 18m contract last month. :rolleyes:

samba

isayoldchap wrote: »

One problem with cashback is that if one of your bills are lost, the company may not accept a photocopy and Three won't send out a replacement.

That is incorrect, Three WILL send a replacement if you ask them for one (at least they did for me).

bindiboo

ashli wrote: »

I contacted 3 yesterday and the gentleman- from a foreign call centre- was most unhelpful. Didn't know that the retailer had gone into administration, advised me to contact the retailer, didn't seem able to understand that there was nobody left to contact, refused to refer me to someone better able to help me. :mad:


I only signed up to my 18m contract last month. :rolleyes:

i have tried to reduce my tariff due to pbd administration but they will not budge. I dont think I will stay with 3 after this contract ends in April.

nettles

When I nneded a copy of a bill, they wanted to charge me £5 for it. It was only for my records, not for a cashback claim, so I just went without.

When my last cashback contract ran out a few months ago, I looked around, and decided on the £15 a month from 3, with cashback via Quidco, which I have received. Sooo glad I did. Good luck to anybody who needs to speak to 3. I find their service reasonably good in my area and its a good price, but I don't think much of the CS. Having said that, my last 5 contracts have been with 3, and my hubby has been with them for almost 3 years now, and we have only needed to call them about 3 times in all!

Lynette

eightpints

Emailed 3, and they called a day later completely unaware that pbd and cnm had gone bust.
I was told that there is no procedure to reduce my tariff and so they could not help.
I pointed out that vodaphone were doing all they could to help their customers out, she was still not interested.

So so far still got to pay the full amount unless things change.

isayoldchap

samba wrote: »

That is incorrect, Three WILL send a replacement if you ask them for one (at least they did for me).

Samba
Thanks for your post.Alot of the companies want original bills and I 'm sure they will riggle out of paying the cashback because of it.'Three' did confirm that they only generate one original bill.
I will be intrested to know otherwise

muhit

eightpints wrote: »

Emailed 3, and they called a day later completely unaware that pbd and cnm had gone bust.
I was told that there is no procedure to reduce my tariff and so they could not help.
I pointed out that vodaphone were doing all they could to help their customers out, she was still not interested.

So so far still got to pay the full amount unless things change.

Ive been told the same - they did give me a reference number, they said they will investigate the matter and get back to me with anything that they could do in this matter.

bindiboo

eightpints wrote: »

Emailed 3, and they called a day later completely unaware that pbd and cnm had gone bust.
I was told that there is no procedure to reduce my tariff and so they could not help.
I pointed out that vodaphone were doing all they could to help their customers out, she was still not interested.

So so far still got to pay the full amount unless things change.

yep same response i got

pin

muhit wrote: »

Ive been told the same - they did give me a reference number, they said they will investigate the matter and get back to me with anything that they could do in this matter.

same story as the rest of you guys. they told me it would take a month to investigate.

i think the reason voda are doing more is because the vast majority (about 70% of the connections through cnm, pbd, etc) were with voda, so many more of their customers have been affected.