Is this a GDPR breach

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PaulaA
PaulaA Posts: 26 Forumite
in Consumer rights
I want advice on how to deal with what I believe to be a GDPR breach.

I ordered a item online in my name with a card in my name. This was sent out from the company with a label addressed to me.

Today the courier sent my husband message telling him a parcel was being delivered to our address. Please note I do not share a surname my husband but even if I did I still think it’s a breach. My husband has had items delivered through this courier before but in his name.

How do I deal with and report this breach?
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  • powerful_Rogue
    powerful_Rogue Posts: 7,573 Forumite
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    PaulaA wrote: »
    I want advice on how to deal with what I believe to be a GDPR breach.

    I ordered a item online in my name with a card in my name. This was sent out from the company with a label addressed to me.

    Today the courier sent my husband message telling him a parcel was being delivered to our address. Please note I do not share a surname my husband but even if I did I still think it’s a breach. My husband has had items delivered through this courier before but in his name.

    How do I deal with and report this breach?


    What are you hoping to achieve/get?


    Personally I don't think it's a breach. Even if it was, would it really matter about your husband knowing a parcel was going to be delivered? What if he was in and opened the door to the courier?
  • custardy
    custardy Posts: 38,365 Forumite
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    Ahhh. Go the extra mile.
    Get somebody complaining about you.
    then folks wonder why some couriers dont put much effort in.
  • PaulaA
    PaulaA Posts: 26 Forumite
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    They sent a notification to someone with a different surname to me. Could have been anyone, prior resident to my home, someone I didn’t want to know about the purchase.
  • Lorian
    Lorian Posts: 5,710 Forumite
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    sent it how?

    Text to a wrong phone number?
    email to the wrong address?
    some other way?
  • davidmcn
    davidmcn Posts: 23,596 Forumite
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    You "deal with it" by pointing it out to them.
  • unholyangel
    unholyangel Posts: 16,863 Forumite
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    Exactly what message did your husband receive? Did it contain any personal details of yours or just that an order had been received & would be delivered x date?

    Your husband seems to have a complaint for misuse of his personal data, but yours hasn't been misused and its only been an unlawful disclosure if they've disclosed personal details.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • PaulaA
    PaulaA Posts: 26 Forumite
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    They sent him details through their App. Told him I was getting a delivery from a well know retailer. He has the full tracking details of my parcel.
  • PaulaA
    PaulaA Posts: 26 Forumite
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    They must have his details from previous deliveries to our address. He last delivered from them was l long time ago.
  • Lorian
    Lorian Posts: 5,710 Forumite
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    Amazon? Amazon logistics? or something else?
  • PaulaA
    PaulaA Posts: 26 Forumite
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    It a courier unrelated to the store I made my purchase through.
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