Setanta sports £1 for 2 mths.

fedupconsumer

NeilB wrote: »

- will this finally be the end?!

Nope youll get another letter and subsequent letters to ask you to come back :eek:

michael1984_2

Exactly the same as me, cancelled on jan 4th, then got carbon copy of original joining letter dated jan 8th and today got 'we cannot get payment from your bank'. just going to send them letter saying they can't get the money because i've already cancelled etc and ignore anything else that arrives.

jaydee66

I cancelled on 27th dec and got the second 'can't get your money from the bank letter' this morning so phoned them in case it affected my credit rating as a no pay. They said ignore the letter.

mrs2fat

how strange, £9.99 has been debited from my account and they only have a record of me contacting them on the 15th jan, but not actually cancelling.
basically they said they promise it will be cancelled this time but ive got to ring the 0870 number to try and get a refund.

thieving !!!!!!

mrs2fat

well after a 20 min slanging match will cust services i was no better off. all they said was write to head office with your claim, we cant do anything. they also told me thee is no phone number for head office.
1 quick call to 118 500 later and im speaking to a very helpful lady at head office who tells me ill be recieving a cheque for 9.99 within 28days and ill get setanta free untill feb 14th to make up for the fact they turned off my signal on the 15th but didnt close my account.

watch this space

ashamir

I have also had £9.99 taken out of my account despite calling to cancel it a week before 15th January. I hope I have scribbled the cancellation reference somewhere. They have really annoyed me now!!!

ashamir

Hi

I was told to write to Setanta Sports, PO BOX 200, Kirkldy, Fife KY2 6WD and state that the did not process the cancellation quickly enough and should get the refund. I will send this letter by recorded delivery. I still don't quite trust them but I can only wait and see.

regards
Shamir

dave76

fortunately I cancelled my direct debit after I rang up to cancel so they got no more money from me. I got the letters mentioned above about not being able to get the money from the bank and to ring up to sort it out.

So I rung up to find out what on earth was going on - they had record of me ringing up but they said I took out the 3 months at £5/mnth when in fact I had cancelled! When I refuted that he went away and "spoke to someone" - when he came back he said to ignore the letters as they were a standard letter sent out when you cancel :eek:

So, either they purposely put the wrong thing on the computer when I cancelled (but they did actually cut me off early) or they really do send out "standard letters" after cancellation in the hope of conning people into paying up (they included direct debit forms with these letters too)

Something should be done about these people, its outragous what they are doing

NeilB

dave76 wrote: »

Something should be done about these people, its outragous what they are doing

Completely agree - I have made a point of telling everyone I know how they treat their customers and people with similar experiences should do the same, so their tactics hopefully dont reap dividends for them. Its a real shame as I would like to see more competitors to Sky's monolopy but this really isn't the way to do it.

NeilB

Hoping its the end of it for you - I had another call from them a few days ago asking if I wanted to rejoin at £5 a month for 3 months, so I kinda took that as cinfirmation they FINALLY cancelled my account. Of course I said thanks, but no thanks!