Thomas Cook - what you need to know - MSE News

bradders1983

Browntoa wrote: »

Interesting article in the independent

Claims the refund target of 60 days cannot be made and suspects no ATOL refund have been made yet

https://www.independent.co.uk/travel/news-and-advice/thomas-cook-collapse-latest-refund-civil-aviation-authority-holiday-debit-credit-card-a9199961.html

Sure I saw someone on Twitter say they had theirs, so thats a load of old crap as well

EDIT - hmm is it the same article reference earlier today?

Browntoa

Yes , appears to be that article

bobblebob

bradders1983 wrote: »

Well the last time I looked at the calendar, it said the 13th November. So why is this even an issue yet? Pathetic journalism.

The idea being for them to meet that target of December, refunds should have started to be issued already. Looks like little to none have so far

thecoffeehouse204

Just logged into my online banking to discover my refund has been paid today :j, shows up as a credit by Rightpath insurance, made my ATOL claim on the 7th October. Thought it was odd I've had no communication but found an email in my junk folder from Tuesday to say it had been processed. Had only paid a deposit to TC so wasn't as large amount as some so maybe was fairly easy to deal with.

bobblebob

I applied on the 7th but still not heard anything

Alan_Bowen

The CAA has confirmed they still intend to meet the 60 days deadline for refunds, but it is 60 days from the day you submitted the claim. There are two claims handlers dealing with some 350,000 claims. plus quite a few fraudulent ones apparently, and the money will be refunded automatically except where the information you provided does not agree with TC's own records

RS2OOO

At 19:01 last night (Friday 15th) I received an email from ProtectClaims asking for statement evidence of all payments to Thomas Cook (all of which I can't provide as most was paid on vouchers) and asking for receipt confirming payment of the Atol protection, plus a copy of the booking confirmation.

My claim was submitted on 7th October.

I still do not know of anyone in person who paid by means other than Direct Debit and has received their refund from CAA.

Edit: Just received a read receipt for the email providing all the above requested information - 6pm on a Saturday!

bobblebob

Are you sure that email is legit? Thats the problem when different companies are dealing with our claims. There asking people to send all sorts of evidence off and no one really knows if its legit or not

Alan_Bowen

The two companies dealing with claims on behalf of the CAA are Rightpath and Cega, Protectclaims is a trading name of Rightpath so the correspondence appears to be legitimate

bobblebob

Seems in this case it was legit, but having a random company who most wont have heard of because they dont know who is dealing with their case, asking for potential personal information does leave it open to fraud.