Thomas Cook - what you need to know - MSE News

bradders1983

I suppose Thomas Cook could have done everyone a favour by not going bust, the CAA are merely picking up the pieces.

bobblebob

SL1960 wrote: »

This has to be one of the most inefficient processes ever. Just had another form to complete requesting my banking details - these were provided on the original CAA ATOL form! No wonder it's taking so long if they're asking 10's if not 100's of thousands of people for info they already have. Only consolation is it hopefully means they're eventually going to give me MY money back. The not so good news is that my other claim has 'been referred to the CAA for guidance' - despite being for a lesser amount, paid in full in one go by credit card, and they have all the info they need. You can't help wondering what the strategy is here - let's face it, the CAA aren't doing us any favours, they're fulfilling their obligations.

Again that's worrying that people are getting emailed from 3rd parties asking for bank details. This process is so open to abuse and scamming its scary

bradders1983

Just playing devils advocate here - but apart from setting up a Direct Debit (which can be reversed under the DD Guarantee), whats the worst anyone could do with your sort code and account number? Not as if they are asking for the long 16 digit number and CVC code is it?

Nyge

Hi All

I processed my Thomas Cook refund claim through the CAA on the first day possible. I know it can take up to 60 days (which would be 6th December) but I'm getting a little worried about it.

I never got any sort of reference number or email confirmation. Did anyone else get either of these when they processed their claims? I'm concerned it hasn't gone through correctly.

Many Thanks
Nyge

richman1

rightpath.secure.force.com/claim/

thanks bobblebob - I did phone up CAA and asked about that, that is one of the group that are processing this.

Its so freaky, as ive had no contact from them at all since my clain. We have 9 days left for the 60 days - if the money hasnt gome through, phone them up on the day (CAA). Thats about all you can get for now. Very frustrating to say the least. Absolutey nothing we can do, as the CAA department who process it all directly have no direct number now, so the help team cant get any information about individuals.

bobblebob

If you know you claim is with rightpath which you can do by checking that link, im guessing ringing them after the 60 days might be more helpful.


Im not convinced I will get paid back in time, I mean according to the tracker they haven't even looked at my claim yet, so if anything is amiss its going to take time to sort it

catherinecovell

Hi
most tweets I've seen to the CAA regarding exactly what you've just posted say you must get a ref. number or your claim hasn't gone through. When I did mine it said:
"Thank you for entering you details into our online system. Your claims reference is xxxxx"

catherinecovell

bobblebob wrote: »

I submitted my claim on the 7th at 8.51am (so the system had only been live a few hours max). Still heard nothing and got no refund. CAA claimed they were doing the refunds on a first come first served basis, but this cant be true if people who submitted claims after me are being contacted.

I did the same 9:10am but my claim number is in the 200,000s so I hope they didn't start at 1. I've used the link to the tracker you posted earlier as mine begins with a Z. Its registered which is good but hasn't even been looked at yet. Mine is such a straight forward claim, paid 4 instalments directly onto the Thomas Cook website for my Christmas holiday which I've had to purchase again through another agent. Stupidly though this refund would be back before Christmas but not holding out much hope. How can other processing companies deal with thousands of transactions in a day but this refund process be so slow. I have only seen a handful of non DD refunds been posted or tweeted about and the deadline is only 8 days away for them to start pouring in.

gordyfu

Many thanks for the Rightpath link BobbleBob

I logged on, typed my z reference on, my surname and the unique ref on the ATol cert that was at the bottom of the TC booking doc and they said "we aim to look at all post within 60 days. the claim has been open for 38 full working days and so we hope to provide a response within the next 22 working days"- so my outlook reminder of the 60 days at 6th Dec is now moved to the 30th Dec!!!

bobblebob

Rightpath deal with other claims not just the current CAA claim. I suspect that is their usual response time, and they haven't updated the checker for this claim specifically. Although if they haven't dealt with people who claimed on day 1, makes you wonder. Unless they're leaving the straightforward claims until last


The CAA are still claiming they aim to have all paid by the 6th Dec