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N4t4lie wrote: »
Two possible ways:
1) Claim for the cost of the accommodation via ATOL.
2) If you paid on a card initiate a chargeback for the cost of the accommodation only with the card company (this will only be possible if you have a copy of the invoice that breaks down the individual costs of each element).
Both could take some time to process so be patient though. Also be aware the card company may just send you to ATOL in the first instance.
Can you contact the hotel direct to rebook? I had to do this when a holiday company went under and our flights were valid still. They were quite happy to have someone call them to confirm they still want the room and are happy to pay them for it rather than cancel.
Buggalugs07 wrote: »
I'm £4k in the hole with flights only, booked direct on Thomas Cooks website in May for a family holiday next year. I have travel insurance, but as there is a £150pp excess, I'd lose £600 pursuing that method of reimbursement.
As the flights were booked on my Amex credit card, am I better off forgetting about claiming on my travel insurance and simply holding out for what would presumably be a full credit from Amex? I have made initial enquiries to both and travel insurance are ready to proceed, but Amex say resolution can take 6-8 weeks with them.
Feel I'm in limbo as I don't want to lose out on £600 by settling for that method, when I can wait a bit longer and get the full amount. Just feel vulnerable in case Amex turn round in 8 weeks time and say my claim's been unsuccessful, leaving it too late to pick up the travel insurance claim...
livingstonc wrote: »
Is there anything I can do here?
NormalforNorfolk wrote: »
. As we paid on our credit card and the transaction was over £100 (£123) is it worth trying to claim from the credit card instead?
folkestonelisa wrote: »
Where you say claim for the accommodation, do you mean the new accommodation?
And I never thought about contacting the hotel directly.
trading_cheetah wrote: »
I have purchased two TC flights for St Lucia in January through Opodo on a halifax clarity credit card do i have rights for a refund via section 75 or chargeback
silvercar wrote: »
Have you tried searching for flights from say Edinburgh or even changing in London or Madrid?
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