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cloud_dog wrote: »
Have you read Martin's very useful and comprehensive article (first page)?Package hols which include a flight are ATOL-protectedPackage holidays that include a flight are covered by the Air Travel Organiser's Licence (ATOL) scheme. This is the case whether you booked direct with Thomas Cook or via an agent. Look for the ATOL protection sticker (shown right) .You should have received an ATOL certificate when booking (if you booked direct with Thomas Cook, it will be on the final page of your booking documents):
ATOL protection means that if you hadn't started your trip at the point Thomas Cook stopped trading, you'll get a full refund.
The Civil Aviation Authority says it will be launching a service to manage all refunds by Monday 30 September. This refunds service will seek to process all refunds within 60 days of full information being received.
The CAA has confirmed that ATOL refunds will be for the full cost of your booking – including any extras you paid for as part of the booking, such as seat reservations or in-flight meals. If you booked with a gift card and your holiday is ATOL-protected, your refund will be paid in cash.
ianajonesy wrote: »
Anyone in the same position as US relatives who booked flights only from US to UK return in December and therefore have no ATOL protection, no insurance cover and whilst US credit cards offer refunds there is a 120 day time limit? Any hope at all?
up-north-eng wrote: »
Yes, But it’s still not 100% clear on attraction tickets and car hire. Just flight meals and choose your seat etc
Twotone2 wrote: »
Hi guys, excellent thread this thanks to all of the contributors however I wonder if someone could clear this up for me please?
I booked two return flights £289 total and extras ( meals, seats etc circa £177) with TC via their website back in January the flights were to Feurteventura for 27th November-8 December traveling from Glasgow obviously those flights are now gone and I'm in the process of claiming a section 75 refund via Marks & Spencer bank as we booked and paid for the flights with my wife's M&S CC however alternative flight prices for those dates have almost quadrupled and we have an apartment booked for those dates which we've paid a £300 deposit for with balance of £800 due in October.
We're now in a bit of a quandary regarding paying the additional cost of flights or just lose the deposit on the apartment and maybe try to get that back from the CC company or travel insurance (Clydesdale Bank via current account).
The questions are can we claim the CC company for the additional cost of the flights which is currently approximately £750 or can we claim them for the deposit/full cost of the apartment (if we're liable for the full amount) in the event that we're not covered with the travel insurance?
Thanks for any replies in advance.
cloud_dog wrote: »
You need to read it.
The words "The CAA has confirmed that ATOL refunds will be for the full cost of your booking" is a statement.
The words "such as" is provided to give you an indication of how to interpret what has been stated. It is not an exhaustive list.
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