Small supplier Eversmart Energy stops trading - MSE News

couriervanman

jemgee wrote: »

Just been on Utilita website. Says they are taking over from 11th September and transfer of supply on 18th September. Rang Customer helpline and was told by adviser they do not have any information and unable to give any details of what tarriff will be. Wait until we get contacted by Eversmart/Offgem or check back with Utilita on the19th. As I cancelled d/d on the 6th and sent meter photos I worked out we owe £124! From 6th September to the 18th is a black hole regarding who charges us!

Also remember eversmart took DD a month in advance

Mister_G

I've just been on the Eversmart website and downloaded my latest bill up to 8th September. It's correct and used the meter reading that I supplied on 7th September.

I then used the link to the Utilita website and tried to ask the chatbot about whether my switch to Symbio, that I started on 2nd September, would still go through. Needless to say the chatbot couldn't understand the question and started going on about Warm Home Discount!

I then tried the callback box, but was told that my telephone number was invalid!

Doesn't bode well.

And as for their tariff - well it would cost me about £350 more pa than my Eversmart one (and my future Symbio one).

collectors

Must admit even though they were one of the cheapest, what a pain to deal with, they deserve to go under. I have no doubt that when we get transfered the next bill will be 5p a unit higher at least. Time to start shopping around again.
PROBLEM: is i can't work out the tariffs Utilita are charging. they show 2 rates & a night rate. I have only seen either 1 rate or economy 7. The other problem is there is not one rate that's less than 3 times what i am paying with Eversmart.

Lotak

jemgee wrote: »

Just been on Utilita website. Says they are taking over from 11th September and transfer of supply on 18th September. Rang Customer helpline and was told by adviser they do not have any information and unable to give any details of what tarriff will be. Wait until we get contacted by Eversmart/Offgem or check back with Utilita on the19th. As I cancelled d/d on the 6th and sent meter photos I worked out we owe £124! From 6th September to the 18th is a black hole regarding who charges us!

So then we need to sit tight until the 18th before we can look to switch?

couriervanman

Mister_G wrote: »

I've just been on the Eversmart website and downloaded my latest bill up to 8th September. It's correct and used the meter reading that I supplied on 7th September.

I then used the link to the Utilita website and tried to ask the chatbot about whether my switch to Symbio, that I started on 2nd September, would still go through. Needless to say the chatbot couldn't understand the question and started going on about Warm Home Discount!

I then tried the callback box, but was told that my telephone number was invalid!

Doesn't bode well.

And as for their tariff - well it would cost me about £350 more pa than my Eversmart one (and my future Symbio one).

I take you didn't read the original eversmart thread on here

https://www.moneysavingexpert.com/news/2019/09/small-supplier-eversmart-energy-stops-trading---what-you-need-to/?_ga=2.69248720.1941451414.1566058248-1171572686.1566058248

Your switch will go through

Mister_G

couriervanman wrote: »

I take you didn't read the original eversmart thread on here

https://www.moneysavingexpert.com/news/2019/09/small-supplier-eversmart-energy-stops-trading---what-you-need-to/?_ga=2.69248720.1941451414.1566058248-1171572686.1566058248

Your switch will go through

Yes, I read that, but I do owe them £175 as they set the DD too low originally.

Are you saying that they will not block the switch, despite me owing them money?

I hope not too!

Lotak

Mister_G wrote: »

Yes, I read that, but I do owe them £175 as they set the DD too low originally.

Are you saying that they will not block the switch, despite me owing them money?

I hope not too!

I was with IRESA and I had a big debit balance with them.
After we were switched to Octopus, I moved to Eversmart with no problems despite the debit balance.

That eventually got paid.

Mister_G

Lotak wrote: »

I was with IRESA and I had a big debit balance with them.
After we were switched to Octopus, I moved to Eversmart with no problems despite the debit balance.

That eventually got paid.

Yes, I did the same with no problems but only had a very small credit balance with Iresa.

bufferz

Just updated the cheap energy club...gonna cost over £300 more with utilita! :mad:

Looks like we're moving to Scottish power the same day that we get told about the utilita transfer...

Electric
30.217 p/kWh first 2kwh a day, then..
19.063 p/kWh

No standing charge

JohnB47

I logged-in and entered my readings on 6th Sept and have just now managed to log-in and get my final Eversmart invoice safely downloaded and stored.

I would second the recommendation for others to get all their invoices downloaded.

The log-in website that works for me is:

https://www.eversmartenergy.co.uk/index.php/user/login#?
title=fuelType

Also, Eversmart website now saying:

"Utilita Energy will supply energy to Eversmart Energy’s customers as of 11 September 2019."

Perhaps a good idea for everyone to take readings now.