Small supplier Eversmart Energy stops trading - MSE News

Gerry1

Consumerist wrote: »

The new supplier is responsible for all aspects of the switch so I would start there. . . In writing, of course, but don't hold your breath when dealing with Avro.

It's nothing to do with Avro. Ofgem states that Utilita will honour domestic and non domestic customers’ credit balances for both current and past customers of Eversmart Energy who are owed money. The review process may take a several weeks as Utilita needs to receive and review records from Eversmart Energy.

ivanleo

Have you tried a direct debit indemnity claim against EverSmart?

TickersPlaysPop

ivanleo wrote: »

Have you tried a direct debit indemnity claim against EverSmart?

Direct debit guarantee! I noticed on this thread you have mentioned it many times, and some people reported success, and 1 received resistance from the bank. I'll try it today, and report back here. Thank you!

DL1995

I switched to Avro just before Eversmart went bump.
Calculated that Eversmart owed me £500. As Utilita are responsible for providing this refund and final bill. I have called them several times to be met with 'We haven't received any data yet call beck in three weeks'. That was October, called back four weeks later 'Your new energy supplier will receive the credit'. Avro say no way.
According to Ofgem Utilita are responsible for refunds?
I gave up on phone calls and tried emailing Utilita complaints, it seems Utilita don't reply to emails! So I guess it's a case of Ofgem complaints procedure.



Has anyone reading this managed to get a credit refund from Utilita.


Can't help but think if the roles were reversed I would have the bailiffs and debt collectors round by now!

ivanleo

DL1995 wrote: »

I switched to Avro just before Eversmart went bump.
Can't help but think if the roles were reversed I would have the bailiffs and debt collectors round by now!

Have you tried a Direct Debit indemnity claim against Eversmart? Several people on here have reported that it works.

Consumerist

DL1995 wrote: »

I switched to Avro just before Eversmart went bump.
Calculated that Eversmart owed me £500. As Utilita are responsible for providing this refund and final bill. I have called them several times to be met with 'We haven't received any data yet call beck in three weeks'. That was October, called back four weeks later 'Your new energy supplier will receive the credit'. Avro say no way.
According to Ofgem Utilita are responsible for refunds?
I gave up on phone calls and tried emailing Utilita complaints, it seems Utilita don't reply to emails! So I guess it's a case of Ofgem complaints procedure. . .

A route you might want to try is to complain to Utilita using MSE's <Resolver complaints tool>. At least you will have a record of your complaint and they will forward your complaints file to the Ombudsman at your request at the appropriate time.

DL1995

Emailed Utilita CEO and received a reply next day......Wow!


Mr XXX
I'm sure this matter will be dealt with soon. The reality of the Eversmart situation is that its administration was in a complete mess when we took it over. Much vital account information was missing and in many instances they had two versions of the same account with no indication of which one was correct.

We are fully committed to repaying the account balances, although obviously consumption since the takeover will be deducted.

Regards

Bill Bullen
CEO, Utilita

TickersPlaysPop

Empty words from the CEO, without a promise of interest to be paid on the money they are sitting on.

Call utilita once, if they can't help, don't help them by letting them know..... but call your bank and recall as many direct debits that cover the credit owed to you, simples!

Remember that Utilita have had since Sep2019 to sort this out, without even a single letter to us explaining the situation and committing to a date to resolve it.

Know your rights, and use the direct debit guarantee in your favour.

matelodave

I actually left Eversmart on 2nd September, before they went bust and wa sin credit to the tune of about £135 (we'd used a lot less leccy than I'd anticipated).

As it's now been over three months I thought it was time for my second motivational e-mail snottogram which I sent yesterday which was followed today with a recorded delivery copy by snailmail.

Just ten minutes ago, I received an E-mail with my final bill, dated 18th Sept, and a letter promising a cheque for the full credit amount in around 14 days.

It looks as though they are finally getting there and a significant threat of the ombudsman has woken them up a bit.

I've no doubt that Xmas will extend the 14 days a bit but shall wait for the postman in mid January with keen anticipation.

matelodave

It's now 19th December and the cheque came through the letterbox this morning

So from a stiff complaint on 16th, their response on 17th and the resulting cheque on 19th. Pretty impressive really

I only gave them my Eversmart account number and address and they had obviously all the info at their fingertips because the account was spot on. Which begs the question, why hasn't it been sorted it out already unless they are just hanging onto our money to aid their cash flow

It may be worthwhile sending them your own snottogam if you are still waiting