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Shell energy broadband - any feedback from recent joiners ?

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Comments

  • Lokolo_2
    Lokolo_2 Posts: 1,016 Forumite
    Part of the Furniture 500 Posts Name Dropper
    I for one won't be singing their praises, ordered March 25 and after 2 weeks of waiting,  didn't get a go live date, called them to find our my first order was rejected by their system and they had to place it again. Rejected through no fault of my own I might add! 

    Eventually I had a go live date set of 28th April, more than a month after the original order...unfortunately for them TalkTalk, who were my previous provider, hassled me to get me to stay, managed to negotiate a 12 month contract for £22 a month plus £80 bill credit! Thus I ended up cancelling my move to Shell and in my view that's what they deserve for messing me around! 
  • Shell Broadband. Yes I have seen that when I come up for renewal I will be charged a disconnection fee of £12. Haven’t see the £35 for not returning the router. The service is only ok the customer service is very poor. I had difficulty when I first connected. Had to resolve the problem myself.
  • warmasice
    warmasice Posts: 39 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Thank God I'm finally leaving for another provider. 

    I'm appalled by their mid-contract price hikes, their £15 cease fee that you have to chase to claim back. Their router is awful, numerous dropouts, feels cheap, flimsy and as light as an empty cereal box. They didn't even entertainment giving me a retention deal. Customer service is dreadful.

    My new provider will cost me £6 less per month with twice the download speed (65mb) - factoring in cashback.
  • james_smitha
    james_smitha Posts: 423 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    The modem-router that I had from S-hell was really old, single band, and even had a handle on the side that had to we turned 20 times at the start of every day. Single band modem-routers might be great for haveing a long range, but aren't so good in crowded areas. Dual band modem-routers can give you a faster connection to the laptop/ device
  • james_smitha
    james_smitha Posts: 423 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Lokolo_2 said:
    I for one won't be singing their praises, ordered March 25 and after 2 weeks of waiting,  didn't get a go live date, called them to find our my first order was rejected by their system and they had to place it again. Rejected through no fault of my own I might add! 

    Eventually I had a go live date set of 28th April, more than a month after the original order...unfortunately for them TalkTalk, who were my previous provider, hassled me to get me to stay, managed to negotiate a 12 month contract for £22 a month plus £80 bill credit! Thus I ended up cancelling my move to Shell and in my view that's what they deserve for messing me around! 

    Lokolo_2  Well done to you, £80 bill credit covers about 4 months at £22 pcm. As I understand it S-hell use T-T infrastructure so there should be little difference
  • michaels
    michaels Posts: 29,085 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Has anyone who signed up using the MSE link in Feb had their £100 account credit yet?
    I think....
  • pallyman
    pallyman Posts: 355 Forumite
    Part of the Furniture 100 Posts Name Dropper
    edited 7 May 2021 at 10:09PM
    michaels said:
    Has anyone who signed up using the MSE link in Feb had their £100 account credit yet?

    What date in Feb,They pay around 90 days after your BB starts.
  • michaels
    michaels Posts: 29,085 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    pallyman said:
    michaels said:
    Has anyone who signed up using the MSE link in Feb had their £100 account credit yet?

    What date in Feb,They pay around 90 days after your BB starts.
    25th Feb so we are at 90 days, hopefully it will appear on my June 5th bill as my quidco has just been declined.
    I think....
  • Rob_Wills
    Rob_Wills Posts: 85 Forumite
    Part of the Furniture 10 Posts Name Dropper Combo Breaker
    When I signed up commencing 06 December 2019  I received the cashback in March 2020 bill / statement.  
    Rob
  • pallyman
    pallyman Posts: 355 Forumite
    Part of the Furniture 100 Posts Name Dropper
    michaels said:
    pallyman said:
    michaels said:
    Has anyone who signed up using the MSE link in Feb had their £100 account credit yet?

    What date in Feb,They pay around 90 days after your BB starts.
    25th Feb so we are at 90 days, hopefully it will appear on my June 5th bill as my quidco has just been declined.

    I thought you had to go through the MSE Link to get the the credit ,I may be wrong though.
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