Shell energy broadband - any feedback from recent joiners ?

Lokolo_2

I for one won't be singing their praises, ordered March 25 and after 2 weeks of waiting,  didn't get a go live date, called them to find our my first order was rejected by their system and they had to place it again. Rejected through no fault of my own I might add! 

Eventually I had a go live date set of 28th April, more than a month after the original order...unfortunately for them TalkTalk, who were my previous provider, hassled me to get me to stay, managed to negotiate a 12 month contract for £22 a month plus £80 bill credit! Thus I ended up cancelling my move to Shell and in my view that's what they deserve for messing me around! 

johnwnormington

Shell Broadband. Yes I have seen that when I come up for renewal I will be charged a disconnection fee of £12. Haven’t see the £35 for not returning the router. The service is only ok the customer service is very poor. I had difficulty when I first connected. Had to resolve the problem myself.

warmasice

Thank God I'm finally leaving for another provider. 

I'm appalled by their mid-contract price hikes, their £15 cease fee that you have to chase to claim back. Their router is awful, numerous dropouts, feels cheap, flimsy and as light as an empty cereal box. They didn't even entertainment giving me a retention deal. Customer service is dreadful.

My new provider will cost me £6 less per month with twice the download speed (65mb) - factoring in cashback.

james_smitha

The modem-router that I had from S-hell was really old, single band, and even had a handle on the side that had to we turned 20 times at the start of every day. Single band modem-routers might be great for haveing a long range, but aren't so good in crowded areas. Dual band modem-routers can give you a faster connection to the laptop/ device

james_smitha

Lokolo_2 said:

I for one won't be singing their praises, ordered March 25 and after 2 weeks of waiting,  didn't get a go live date, called them to find our my first order was rejected by their system and they had to place it again. Rejected through no fault of my own I might add! 

Eventually I had a go live date set of 28th April, more than a month after the original order...unfortunately for them TalkTalk, who were my previous provider, hassled me to get me to stay, managed to negotiate a 12 month contract for £22 a month plus £80 bill credit! Thus I ended up cancelling my move to Shell and in my view that's what they deserve for messing me around! 

Lokolo_2  Well done to you, £80 bill credit covers about 4 months at £22 pcm. As I understand it S-hell use T-T infrastructure so there should be little difference

michaels

Has anyone who signed up using the MSE link in Feb had their £100 account credit yet?

pallyman

michaels said:

Has anyone who signed up using the MSE link in Feb had their £100 account credit yet?

What date in Feb,They pay around 90 days after your BB starts.

michaels

pallyman said:

michaels said:

Has anyone who signed up using the MSE link in Feb had their £100 account credit yet?

What date in Feb,They pay around 90 days after your BB starts.

25th Feb so we are at 90 days, hopefully it will appear on my June 5th bill as my quidco has just been declined.

Rob_Wills

When I signed up commencing 06 December 2019  I received the cashback in March 2020 bill / statement.  

pallyman

michaels said:

pallyman said:

michaels said:

Has anyone who signed up using the MSE link in Feb had their £100 account credit yet?

What date in Feb,They pay around 90 days after your BB starts.

25th Feb so we are at 90 days, hopefully it will appear on my June 5th bill as my quidco has just been declined.

I thought you had to go through the MSE Link to get the the credit ,I may be wrong though.