We bought a new van only it wasn't new!

motorguy

fred246 wrote: »

It's already been resprayed to 'factory standards'. However the resprayed bit rusted within a few months where the real factory finish didn't. Obviously someone spraying to 'factory standards' is nowhere near the quality of paintwork sprayed at the factory.

One of the things that really irks me about your posting style is the fact you make some massive generalisation or wild statement, people respond to that but you never, ever say "actually i take your point" or even "well heres x, y, z reasons why i believe i'm right", you just ignore it and move on to the next massive generalisation or wild statement.

But of course, you know that and clearly thats why you do it.

And AGAIN with regards to the above wild statement :-

• It WASNT sprayed to factory standards, clearly. We dont know where it was sprayed or who sprayed it
• Who said it was rusting?

motorguy

fred246 wrote: »

My car has travelled the equivalent of 6.5 times the earth's circumference. Been on & off many ferries. Not had any bodywork done on it whatsoever. All original factory sprayed paint. I really find it hard to believe that major car companies make cars with robots to fine tolerances and then smash them up on the way to the dealers. Doesn't make sense.

Because it involves transporting cars on and off various transporters, trains, ships across entire continents and the people who do that occasionally crash them. Statistically not unlikely, if you drive 500 cars a week in tight confines chances are you're going to clip one or two.

Then they're repaired on site and they hope nobody notices. Often its a minor repair and they dont.

The robots building them are incredibly accurate. Some bod on minimum wage somewhere in Europe, not so much.

seatbeltnoob

Its a van, not a supercar. It will get much worse scrapes in its lifetime. Get them to rectify tge repair so you nor anyone else can spot the repairwork, job done

motorguy

seatbeltnoob wrote: »

Its a van, not a supercar. It will get much worse scrapes in its lifetime. Get them to rectify tge repair so you nor anyone else can spot the repairwork, job done

83 posts and five pages of comments, and you summarise it perfectly in two sentences. :beer:

Hoof_Hearted

waamo wrote: »

You are entitled to have a full refund whilst also getting to keep the van. You also are entitled to £100k compensation. As the evil swines won't give it you then I wouldn't bother doing anything about it.

Please note this may not be entirely accurate but seems to be what you want to hear. It's going to be a loss less painful all round just to tell you this.

Stupid comment and not a reflection of what the OP is saying.

waamo

Hoof_Hearted wrote: »

Stupid comment and not a reflection of what the OP is saying.

It seems to be. They seem to want a new vehicle for a 12 month old one.

fred246

One of the things I find so amazing is the fact that the motor industry have no concept of honesty. They just don't get it. The customer paid full price for a brand new van. What they got was a manufacturer refurbished van. The supplier wouldn't say it was refurbished because then they would have to sell it for less. So they sold it for full price. The poor customer thought they had bought new but because they had been deceived it took a while for them to discover the 'cover up'.

fred246

Imagine if I worked in the motor industry. Fred "can you do a handover on this van?". "Here's your new van Bev, unfortunately it's had a little bump on the way from the factory. We've had it in the body shop and it's been sprayed so it should be fine." Bev is unhappy. She paid for a new van and doesn't want a resprayed one. Fred is sacked. I used to wonder if I could work in the motor industry then realised I wouldn't last two minutes. Dishonesty is the norm. It's so endemic they just don't realise that they are. The ability to deceive customers is an essential attribute for a motor industry employee.

Car_54

fred246 wrote: »

Imagine if I worked in the motor industry. Fred "can you do a handover on this van?". "Here's your new van Bev, unfortunately it's had a little bump on the way from the factory. We've had it in the body shop and it's been sprayed so it should be fine." Bev is unhappy. She paid for a new van and doesn't want a resprayed one. Fred is sacked. I used to wonder if I could work in the motor industry then realised I wouldn't last two minutes. Dishonesty is the norm. It's so endemic they just don't realise that they are. The ability to deceive customers is an essential attribute for a motor industry employee.

Your professed reluctance to be dishonest seems inconsistent with your previous posts. You don't seem to hesitate to post half-truths, wild generalisations and outright drivel.

F1F93

fred246 wrote: »

One of the things I find so amazing is the fact that the motor industry have no concept of honesty. They just don't get it. The customer paid full price for a brand new van. What they got was a manufacturer refurbished van. The supplier wouldn't say it was refurbished because then they would have to sell it for less. So they sold it for full price. The poor customer thought they had bought new but because they had been deceived it took a while for them to discover the 'cover up'.

Erm, no they wouldn't. Maybe you wouldn't pay full price for it for some reason that none of the rest of us seem to understand, but that doesnt mean that they will have to sell it for less.

OP there are two issues here.

1 - The van was damaged prior to delivery.
2 - The repair was not done correctly.

With regards to 1 - the manufacturer is entitled to fix this which they did. You are not, nor were you ever, entitled to compensation above and beyond this.

For 2 - again, the manufacturer is entitled to fix this repair. You are correct that this is affecting the value of the van but after it is fixed it wont. In the same way that, if my car were to have a broken gearbox, I wouldn't expect market value, but once I'd fixed it the value would be unaffected. Again, you are not entitled to any further compensation.