We bought a new van only it wasn't new!

motorguy

Skibird wrote: »

Thank you everyone for the replies, I must admit that some of you did come across harsh, and although I didn't actually feel bullied, you know what you are doing when you speak to someone in a forum the way that you did/do, and you clearly get a kick out of it. It doesn't worry me, but it should worry you. Do you speak to your family that way, your manager, your employees etc if you don't agree with them?

Manners cost nothing, and although I still don't agree with much of what you said (you know who you are), there are ways of getting things across to people without being rude, such as:

"you are probably not aware, but it's quite normal for vehicles to be damaged/repaired before being sold on as new", or words to this effect, not some of the statements I received.

I'm a strong believer in "dont ask questions you dont want the answer to", and in this case its clear you've gotten answers you didnt want to hear and thus have interpreted that as "harsh". And lets be honest, you came on here with a certain approach that was reciprocated with factual answers.

Its certainly not nice what has happened but the honest advice you have been given is you have the right to expect it to be repaired to a high standard and that work warranted by Ford. You dont have the right to a replacement vehicle and you didnt not buy a new vehicle, just because it has had paintwork.

I think you could - as Fred has suggested - attempt to cause enough of a rumpus about it that Ford offer to do something else (picture with sad face in Daily Mail, etc..), i guess it depends on how much time you have to do this, the hassle of it, the lack of a guaranteed outcome, the reality that you might get a better "offer" but it will still cost you £,£££'s to get out of the vehicle.

But i personally wouldnt be nailing my sail to that mast as a guaranteed way of getting the outcome you think you deserve, because i dont think it is - not by a long shot.

shaun_from_Africa

Arklight wrote: »

I agree this forum can be beastly. Many here promote amber gambling and viciously defend its exponents. They think it's all fun when they have their foot to the floor, screaming towards the yellow temptress, but they don't think about the consequences.

Go on then. Post a few links showing some of the many forum posters who defend "amber gambling".

facade

Skibird wrote: »

And I am really struggling to understand why you would still consider something 'new' after it had been damaged and repaired.

I think I see what you mean.


If you go to an "ex catalogue shop" and buy a "manufacturer refurbished" or "returned item", then these are goods that have been sold, may have been faulty/damaged when they were opened, and were returned. Once they have been sold and returned, they become "second hand" and are always cheaper.


However, if something tests as faulty, or is damaged before it is sold, then it is normally "reworked" (=fixed up) and sold as brand new, at full price. No-one knows in the case of a TV or something, because opening it up to check "voids the guarantee", so you don't do it.


Your problem is that you know it has been "reworked", because they did such a poor job, and in your eyes, that vehicle is nowhere near as "good" as one that you don't know for sure has been reworked, and I tend to agree with you, as I'm sure I would feel the same.

AdrianC

facade wrote: »

If you go to an "ex catalogue shop" and buy a "manufacturer refurbished" or "returned item", then these are goods that have been sold, may have been faulty/damaged when they were opened, and were returned. Once they have been sold and returned, they become "second hand" and are always cheaper.

And, for a motor vehicle, they'd have been registered to a keeper and would have more than just delivery mileage on.

SHAFT

AdrianC wrote: »

And, for a motor vehicle, they'd have been registered to a keeper and would have more than just delivery mileage on.

I've bought pre registered with delivery mileage.

AdrianC

SHAFT wrote: »

I've bought pre registered with delivery mileage.

Yes, I'm sure you have.

Which isn't new.

Hoof_Hearted

I am sure all of those who are saying you should just get over it would not feel the same if their new car had evidence of accident damage. If the damage was that obvious, then the repair was shoddy. I am totally with the OP and the company should make a decent offer or replace the vehicle with what he paid for.

POPPYOSCAR

Hoof_Hearted wrote: »

I am sure all of those who are saying you should just get over it would not feel the same if their new car had evidence of accident damage. If the damage was that obvious, then the repair was shoddy. I am totally with the OP and the company should make a decent offer or replace the vehicle with what he paid for.

I agree.

As they say 'what you do not know does not hurt you'.

The Op does know and that makes a difference IMO.

neilmcl

Hoof_Hearted wrote: »

I am sure all of those who are saying you should just get over it would not feel the same if their new car had evidence of accident damage. If the damage was that obvious, then the repair was shoddy. I am totally with the OP and the company should make a decent offer or replace the vehicle with what he paid for.

Nobody has said, or implied the OP should "just get over it". All most have been doing is disputing the OP's argument that the car is not "new", we all agree that the car should be repaired to a satisfactory standard, which the seller is offering to do.

AdrianC

Hoof_Hearted wrote: »

I am sure all of those who are saying you should just get over it would not feel the same if their new car had evidence of accident damage. If the damage was that obvious, then the repair was shoddy. I am totally with the OP and the company should make a decent offer or replace the vehicle with what he paid for.

They have made a decent offer - repair the damage properly. Should they have made that offer faster? Yes, absolutely. Should they have done the work properly in the first place? Yes, absolutely. But how bad was the work that it wasn't even noticed for months?

They can't replace it directly, because it's a "limited edition". Oh, and the OP's already had the thick end of a year of use out of it.