We bought a new van only it wasn't new!

Scrapit

Skibird wrote: »

Thank you everyone for the replies, I must admit that some of you did come across harsh, and although I didn't actually feel bullied, you know what you are doing when you speak to someone in a forum the way that you did/do, and you clearly get a kick out of it. It doesn't worry me, but it should worry you. Do you speak to your family that way, your manager, your employees etc if you don't agree with them?

Manners cost nothing, and although I still don't agree with much of what you said (you know who you are), there are ways of getting things across to people without being rude, such as:

"you are probably not aware, but it's quite normal for vehicles to be damaged/repaired before being sold on as new", or words to this effect, not some of the statements I received.

Yep, thats how you come across a bit snowflake. Man up a bit, you got free good advice. Which is quite rare in this section of the forum.

AdrianC

fred246 wrote: »

All they get is the usual response from the 'industry insiders' who behave in the usual 'the customer is an idiot' style of customer service pretty standard in the motor industry.

Ah, yes, the old "You've not told me what I want to hear, so you must be One Of Them"...

Skibird

Snowflake? Really? Says it all doesn't it.

Arklight

Skibird wrote: »

Snowflake? Really? Says it all doesn't it.

I agree this forum can be beastly. Many here promote amber gambling and viciously defend its exponents. They think it's all fun when they have their foot to the floor, screaming towards the yellow temptress, but they don't think about the consequences.

They are also horrid about reliable late 90s early 00s Japanese superminis. Even ones known for solid reliability. They would rather drive around in showy German cars that break down and do 3 miles to the gallon.

I hope your respray goes better than expected OP, and that you've had it Independently checked there's no structural damage.

facade

I have to say that I empathise with the OP.


Whilst I know intellectually that a great many people don't work to the same standard of care as I do, and that "new" cars are frequently played bumping cars with/dropped off transporters/have containers dropped on them/get vandalised when in storage, I don't want one of those- I want one that was properly built first time and hasn't had half the panels replaced or filled and resprayed. You don't get a discount for one that has been reworked, so if I'm paying the same money, I want the best one. (Same as searching for the longest sell-by dates in Tesco, you don't pay any less for virtually stale bread, so why buy it at all when you can get a fresh loaf from the back?)



Now you are quite right in that if it were repaired to a half decent standard before I got it, I'd likely never know, and what you don't know doesn't hurt you , but once I found out, I wouldn't be happy.


It is no good now saying "We'll fix it up good, you won't know it's been done" because I would always know, and I would always be able to see the repair, even if no-one else can.


Plus, as said above, every "professional body shop repair" I've ever had done has shown up after a few years, even though it looked perfect when I collected the car.



I would get onto Ford and see if they can work out a more favourable deal on a different one, hopefully one that hasn't been in the wars.

MEM62

Skibird wrote: »

Are you seriously telling me it's OK to sell a van as NEW when it has been damaged and repaired and you have not been told about it?

The fact that it has been repaired does not stop it from being new. I am really struggling to see why you would think that the definition of the word 'new' changes because the vehicle has been repaired.

motorguy

Arklight wrote: »

I agree this forum can be beastly. Many here promote amber gambling and viciously defend its exponents. They think it's all fun when they have their foot to the floor, screaming towards the yellow temptress, but they don't think about the consequences.

They are also horrid about reliable late 90s early 00s Japanese superminis. Even ones known for solid reliability. They would rather drive around in showy German cars that break down and do 3 miles to the gallon.

Eh?

Are you on the same forum as the rest of us?

Certainly not my impression of this forum. Lots of good advice and some very knowledgable people. I've learnt a lot on this motoring forum, and the employment related boards and the tech ones too.

Skibird

And I am really struggling to understand why you would still consider something 'new' after it had been damaged and repaired.

Hermione_Granger

motorguy wrote: »

Eh?

Are you on the same [STRIKE]forum[/STRIKE] planet as the rest of us?

..........................................

AdrianC

Skibird wrote: »

And I am really struggling to understand why you would still consider something 'new' after it had been damaged and repaired.

Because it is new. It's unregistered, it's unused.

It just happens to have had some transit damage repaired before registration and delivery to the first owner - in common with a very large proportion of other new vehicles.

The problem here isn't the damage, the problem is the poor repair. And that is being re-done.