Help. Booked package holiday with Expedia, hotel demanding extra money for child.

SJethwa

Yes of course.

NoodleDoodleMan

Just a passing thought - is the hotel holding your passports, post check in procedure ?

That would be concerning in this scenario.

SJethwa

We have the passports with us, but a good thought nevertheless.

Expedia UK have sent template email that my case is being reviewed by escalation team.

But in all my communications thus far I have made it clear I am not going to pay anymore than what I paid already at the outset of booking this holiday.

NoodleDoodleMan

There's no way you should pay more than the correct amount. Stick to your position.

Incidentally, and not that I'm remotely suggesting this is a possible in your predicament (your manager is a stand up guy) - but I have witnessed a hotel manager in a disputed debt as clients were attempting to leave without settling their bar bill.

While the issue was being acrimoniously debated at reception, their luggage was quietly removed from the transfer vehicle with nobody onboard aware.

When we eventually got to the airport they discovered their cases were adrift - that meant a taxi back to the hotel to retrieve their kit.

Needless to say they got no sympathy from other passengers who had been held up waiting 20 minutes on the vehicle.

SJethwa

What an awful scenario. But one to be aware of if some hotels play dirty tricks in guests.

We shall be extra vigilant upon departure.

Expedia are still conducting their internal review according to the email I received today.

SJethwa

Good news to share.

Expedia have returned with offer to settle the disputed additional cost as long as I pay and evidence with a pdf/jpg receipt which they can reimburse.

I have declined and suggested they settle the matter directly with hotel in whichever currency that is suitable, which they have accepted.

So I am just waiting to speak to the hotel manager and let him deal with it.

Thanks everyone for the interest and suggestions, very helpful.

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richardw

Interesting situation.

I have concluded that enormous websites such as Expedia and Booking.com are just too big to get things right all of the time and we must not be fobbed off when things go a bit wrong.

NoodleDoodleMan

Well done that man.

I'm sure BBC Holiday Watchdog (or whatever it's called) would be interested in your saga.

Can we presume you won't be in a hurry to book through Expedia again ?

Archergirl

Glad you got it sorted, I am sure your calm and respectful manner went a long way to help this to be resolved with the manager. I expect some people go in all guns blazing and immediately get off on the wrong foot.

mattyprice4004

Thank goodness it was all sorted - I had a similar issue with Booking.com but they seemed quite keen to sort it out. Not sure if I was just lucky with who I got on the phone, though!