Item says delivered but I don’t have it

MidlandsGlory

redditrabbit wrote: »

I use don’t think there is a way in which I can win this case. Everything says delivered. Paypal won’t pay out because it’s delivered and if I do a chargeback, he provides a tracking number which states delivered they’ll close it and take the money back off me

Your best bet is going to be Royal Mail I suppose, to prove where they delivered to as they don't have your signature.

My postman has got quite creative, the other day he hid something in my outside meter cupboard, presume he has a utility key on him, not complaining as it saved a trip to the depot and he did scrawl a note to say.

Is it possible a neighbour took it in?, or he put the item over a garden gate or in a meter cupboard etc and he didn't bother/forgot to leave a note?

custardy

custardy wrote: »

Speak to your local RM office. Get them to check the GPS/user on the parcel

redditrabbit wrote: »

Ok so I contacted Royal Mail and raised a complaint. It takes 10 days apparently, although the local DO Manager has three days to reply to them.

I have advised PayPal and seller I will go all the way with this. I have contacted the police for advice, reported it to Action Fraud and spoke to my bank. Due to this the seller won’t speak to me anymore (I have asked for a copy of the receipt and now he’s on holiday apparently). He is saying that he won’t speak to me anymore because he’s been advised not to because of threats of legal proceedings (not by me??) and the threat of going to the police.

Well blow me sideways but does he blame me? He’s ok, he has his money, I’m just supposed to sit here and accept it?!

I advised you to contact your local office for a reason.

[Deleted User]

I can’t get to my local depot until tomorrow, which is why I called up. I am hoping to catch the delivery person tomorrow to ask if it was them and where they left it.

Thing is, if GPS shows at being at my house, and the postie left it somewhere I can’t prove either way. This has put me right off eBay

Tahlullah

I once had a parcel marked as delivered, on a weekend when it was an office which isn't open at the weekend, and before 8.00am, when if it had been a working day, the office would not have been open.

Ebay said that because RM said it was delivered, they automatically believed that it was, because they are a postal delivery provider. I lost £80.00.

[Deleted User]

This is my point. I’m lost really. I’m hoping to catch postie in the morning. I’m just hoping they be left it somewhere silly (silly enough they I haven’t even thought of looking there)

Lorian

Talk to him sure - but go in to see the delivery office - Custardy knows best.

the_lunatic_is_in_my_head

redditrabbit wrote: »

I can’t get to my local depot until tomorrow, which is why I called up. I am hoping to catch the delivery person tomorrow to ask if it was them and where they left it.

Thing is, if GPS shows at being at my house, and the postie left it somewhere I can’t prove either way. This has put me right off eBay

You'd have pretty much the same experience and possible problems in the majority of places.

Telling the seller your going to the police isn't really a good idea as you need to keep them onside to assist you.

As above a visit to the delivery office for a simple chat is best, I understand it's an inconvenience but it is the most direct way for either party to get an idea of where the parcel may have been delivered.

Royal Mail's central customer service is terrible, staff in the depots tend to be normal people happy to help you out.

[Deleted User]

But if I go to the police it won’t be about him, it will be about someone stealing my parcel. Ultimately he’d already said his part in this is done, Paypal have sided with him so he won’t be talking to me anymore.

Out of interest why is it important to keep seller onside?

[Deleted User]

Ok so Paypal has refused my appeal.

Absolute joke! Half tempted to do a chargeback and let them sing for their money!

Tahlullah

You bought it on a credit card? Worth a go. Good luck with getting your money back.