Hand car wash damage

couriervanman

Katie0502 wrote: »

It’s a Merc Gla....brand new....I’m gutted.
I have called Mercedes and I am waiting for someone to call back to advise me. Hopefully they will have some answers

Brand new Merc and you let a hand car wash clean it:eek:

Katie0502

I thought it would be ok! ������ I won’t be again.
I had a battered Astra before and had gone there, didn’t even think twice

DrEskimo

It's very difficult to say anything without seeing it. Do you need a certain post count to post a picture?

Is the affected area a painted part of the bodywork? Its not rubber trim or chromed metal or gloss black section or anything?

If it's a painted part, it means it has a layer of clear coat on top to protect the paint (and provide gloss). Autoglym do not have any products that could cause damage to the clear coat or top coat of paint.

Car_54

couriervanman wrote: »

Brand new Merc and you let a hand car wash clean it:eek:

Why would someone who can afford a Mercedes want to wash his own car?

couriervanman

Car_54 wrote: »

Why would someone who can afford a Mercedes want to wash his own car?

Well if they were like the bunch at my local sainsbury's & tesco the same bucket and sponge are used from top to bottom of car with all that nice dirt and grit being rubbed in the paintwork

heatherw_01

Katie0502 wrote: »

Oh it won’t let me acttach a photo!
It’s like an acid mark....

you could upload elsewhere and post the link here for people to see

DUTR

Katie0502 wrote: »

I don’t know what it’s called. But the rim down the roof of both sides of the roof?
Also around all the windows.
It’s not the metal part of the car so it’s obviously something they’ve used that took the paint off those parts .
I spoke to a friend who’s a professional car cleaner who said it looked like they’d used ‘tfc’ ( I think this is what it’s called) meant for tyre to get off oil.
He said they could of done it accidentally by using the same cloth.

I think you mean the brightwork has tarnished, looks like chrome but is actually plastic. The wash solution you are on about is TFR traffic film remover.
I'm not sure why you didn't get your friend to clean it.

wgl2014

Tfr can be fairly heavy duty but is unlikely to cause damage to paint or trim, proper wheel cleaner can also be acidic although again this shouldn't do damage if used and diluted correctly.

Proper cleaning products are however expensive, if the car wash have used their own blend of cheap chemicals (brick acid or similar) to save money this could easily ruin paintwork if left.

Supersonos

couriervanman wrote: »

Well if they were like the bunch at my local sainsbury's & tesco the same bucket and sponge are used from top to bottom of car with all that nice dirt and grit being rubbed in the paintwork

But what do people expect when they pay £10 for a car wash?

You get what you pay for.

wazza99

It will be the TFR or whatever equivalent they have used.....horrid stuff if not used correctly, too strong or leave it on too long it does mark plastics and paint but can usually be corrected. On the rare occasions i use a hand wash i always tell them no chemicals just was n rinse.