Credit score and mortgage

[Deleted User]

It seems we're getting a different story with each post now.

A contract cannot be "closed and handed over without consent" - if you ported your phone number over from provider A to provider B then you consented for it to happen.

Long and short of it - you terminated your contract early/mid-contract, went to a new provider and have been charged by the old provider for ETC's.

DE5T1NY

I had to get a new phone number, as the first provider could not fix the problem, this took another 3 weeks to get the new number, and still no-one from the first provider showed up.



Could you please point out some of the text I've posted that seems different so I could explain in greater detail.


Update: Sorry no contract was treminated, I simply got in touch with the second provider and they took over.

Candyapple

DE5T1NY wrote: »

Update: Sorry no contract was treminated, I simply got in touch with the second provider and they took over.

1. The Early Termination Charge will apply when you cancel your Service (whilst you are still in Minimum Term applicable to your Agreement) for any of the reasons
below:
- You have asked us to cancel the Service
- We have received notification from other Service Provider that they want to take over your line
- You are moving home and do not want to take the Service with you
- Change of responsibility to a new owner (excluding Change of responsibility to spouse in which case no Early Termination Charge will apply)
- We have terminated your Service due to abuse of Service by you where you are in breach of your Agreement or your non-payment of a bill.



That's from that link I posted above earlier. So yes, you were in contract.

DE5T1NY

In answer to this question "Out of interest, how many months remaining on the PO broadband contract did you have left?"



I didn't even know I had a contract with them, the problems first started months before, but it would happen mostly late at night, only when it got really bad I tried to contact the first provider, I found out they had closed and this company took over without informing myself.

Candyapple

DE5T1NY wrote: »

In answer to this question "Out of interest, how many months remaining on the PO broadband contract did you have left?"


I didn't even know I had a contract with them, the problems first started months before, but it would happen mostly late at night, only when it got really bad I tried to contact the first provider, I found out they had closed and this company took over without informing myself.

How did you not know you were in contract with the PO? When you signed up for broadband with them initially your monthly payments would have been for a set number of months e.g 12, 18 or 24 months.

When did you sign up with the PO and when did the new broadband company take over your service?

You can name the company who took over your broadband service.

DE5T1NY

It was only when I tried to sign in the the first provider and the site was dead, I checked my bank details and saw the new provider was now taking the direct payment from my account, but I'm only trying to reslove the debt problem, no-one has ever send a request to me to pay anything, I have to sign off now but will gladly try to post more info later.


Thanks

Candyapple

DE5T1NY wrote: »

It was only when I tried to sign in the the first provider and the site was dead, I checked my bank details and saw the new provider was now taking the direct payment from my account, but I'm only trying to reslove the debt problem, no-one has ever send a request to me to pay anything, I have to sign off now but will gladly try to post more info later.

OK this is getting confusing now.

1. Please name the first provider?

2. Please name the new provider?

3. What date did you join Post Office broadband?

4. If you still have the letter / email from Post Office broadband when you signed up, what does it state is your minimum contract length?

5. What date did you move services to your current provider?

6. Can you confirm that you have not received a single letter from the Post Office regarding any final bill / outstanding balance since the date of the telephone call you made to them?

DE5T1NY

I've just found this on the net if it helps

What now for former Fuel customers?

Former Fuel customers do not need to do anything to make the switch.

Broadband contracts were transferred between 24 July and 1 August 2017.

Fuel customers who had a problem with the ISP, the service or their bills before the company collapsed should now refer their issue to The Post Office.

There should be no changes in the broadband service you have been getting from The Post Office.

It was about a month later my problems started happening I found out they had taken over, and I remember they talked me through the process of typing in my new username and temp password to access my new account, I also remember seeing a forum like this were lots of new members were not happy about not being informed or notify of the take over, they never send any contract but they did sent a new router to try and resolve the fault problem, again I'm not worried who was running my account, but more about how I can resolve this default problem.

The first provider (fuel broadband) was the only one I signed up with, it was around September that year (2017) while trying to report the daily faults that I found out PO was my new provider, they talked me through the process of logging into my new account and give me the password, then the main problem happened at the end of September the next year and after no-one came out I phoned Plusnet (on the PO landline, it was still working ok) and they told me to sit back and they would deal with the matter. My internet was up and running again at the end of November. I phoned the PO provider to complain about the way I was treated and the person said they can only apologise and stated he was sorry I had left, when I asked if I owed any bill for the time my broadband was not working he said no, and that was that on till now

I never received any letters or bills concerning this amount £289 is the correct amount.

I now know this amount is for ending my contract but with who, and how can they claim I ended the contract if the blame lies with them, for refusing to fix the fault.

[Deleted User]

OK now we're getting somewhere - so it was Fuel Broadband.

I was also with them when they transitioned over to PO Broadband and I received emails and letters about the whole process.

Your issue sits with PO Broadband, so you need to contact them.

Have you moved home at all since then?

DE5T1NY

Thanks, I'm in the same house (default problem :mad: ) just googled to see if anyone else had this problem of changing over without proper notifcation, and it pointed me back to this forum, seems my case of not being informed about the take over is not an isolated one. I'll get back to them (PO) and see if they can help.