Parking charge and admin fee from hire company

anxiouscharlie

The other thing I have just noticed is that I have 14 days to pay a reduced fine if I do pay it...but the date stamp on the car hire copy says 4 June. Why has it taken a week to get to me?! And will I then have 14 days from the date I receive my official copy?

The_Deep

I am yet (as of xxx 2019) to receive an official notice from the UK Car Park Management company concerning the alleged offences,

It is not an offence, it is an invoice for compensation for the damage they allege they suffered when allegedly you breached an alleged contract.

Coupon-mad

And will I then have 14 days from the date I receive my official copy?

Who cares? It's UKCPM. No-one in their right mind pays that bunch money.

You won't be PAYING it, just responding to confirm you are the lessee hirer (but not who was driving) and then winning in court in the end.

Did you do this, as advised by The Slithy Tove?

Oh, and go to your card issuer and request a charge-back on what the rental company have taken.

You need to do that too. No waiting to see what the hire firm say (we know).

Strike while the iron is hot and do a chargeback to show the hire firm your complaint is serious and that the payment is fully disputed and against their t&cs.

anxiouscharlie

I will call the credit card firm this morning. I wanted to make sure they had taken the money first!

anxiouscharlie

Hi all..mini update....although nothing "official" yet from UKCPM I did receive a wordy T&C-filled reply from the hire car company today basically saying they were within their rights to claim admin fees for penalty notices. BUT they finished it by saying as a "goodwill gesture" they are giving me a 50% discount, so essentially only charging me for the admin fees for one notice instead of two. They also said on successful appeal with UKCPM they would refund the other 50%. Still annoyed they were going to take money from my credit card without the option, but thank you so much for your help everyone with the wording of the complaint to them.

I will be in touch when I get my notices. My friend who is a lawyer seems to think I have no chance whatsoever given that the parking signs are explicit but I won't go down without a fight.

beamerguy

But you never received a penalty notice which the terms refer to

You received a commercial invoice. Car Hire companies have yet to get to grips with this

Your lawyer friend ...... is not up to speed regarding this scam industry

Fruitcake

anxiouscharlie wrote: »

Hi all..mini update....although nothing "official" yet from UKCPM I did receive a wordy T&C-filled reply from the hire car company today basically saying they were within their rights to claim admin fees for penalty notices. BUT they finished it by saying as a "goodwill gesture" they are giving me a 50% discount, so essentially only charging me for the admin fees for one notice instead of two. They also said on successful appeal with UKCPM they would refund the other 50%. Still annoyed they were going to take money from my credit card without the option, but thank you so much for your help everyone with the wording of the complaint to them.

I will be in touch when I get my notices. My friend who is a lawyer seems to think I have no chance whatsoever given that the parking signs are explicit but I won't go down without a fight.

Your lawyer friend is obviously not as learned as he/she thinks they are. He/she should come here and learn about this unregulated scam.

Did you put the charge in dispute with your card provider as suggested?

Have you complained to your MP yet?

DoaM

anxiouscharlie wrote: »

My friend who is a lawyer seems to think I have no chance whatsoever given that the parking signs are explicit but I won't go down without a fight.

It seems like your lawyer friend is grossly misinformed. Being a lawyer doesn't make them right - otherwise why would forum-assisted court claims be won ~99% of the time by the motorist, even though it's a legal company representing the PPC?

Half_way

anxiouscharlie wrote: »

The other thing I have just noticed is that I have 14 days to pay a reduced fine if I do pay it...but the date stamp on the car hire copy says 4 June. Why has it taken a week to get to me?! And will I then have 14 days from the date I receive my official copy?

Please please please stop calling it a fine, it is not.
Its Vital that you get this right, especially when dealing with a hire/lease company, otherwise you may as well just urinate your money down the drain.
The reduced/early discount is no more than a pressure tactic.

nosferatu1001

Tell your car hire that, as thi swas NOT a penalty notice, but a mere private invoice, they had NO rights.
Refudn the full amount and issue an apology for their gross error in failing to understand teh difference, else you will submit a chargeback AND complaint as you have been unlawfully deprived of your money - theft, in other words.