Virgin Money Regular Saver Thread

sunshineheart

I contacted virgin money by secure message on the day I received the letter for the branch saver.  I requested maturity forms and envelopes be posted to me and they arrived this morning.  Pretty happy with that.

Elvie100

Just received a letter apologising for not including the Key Product Information for the Easy Access Saver Reward Issue 24 and the sheet itself following Branch RS 16 maturity. Hopefully my withdrawal instructions are already with them though!

abz88

sunshineheart said:

I contacted virgin money by secure message on the day I received the letter for the branch saver.  I requested maturity forms and envelopes be posted to me and they arrived this morning.  Pretty happy with that.

I contacted them last week, stating that I was disappointed they had not taken any steps to make the process of receiving maturing funds any easier in the current pandemic and instead wanted me to go to branch and risk their employees health. They apologised and told me they would send out the maturity forms and pre-paid envelopes but nothing has ever appeared. 

SuperHans1

abz88 said:

I contacted them last week, stating that I was disappointed they had not taken any steps to make the process of receiving maturing funds any easier in the current pandemic and instead wanted me to go to branch and risk their employees health. They apologised and told me they would send out the maturity forms and pre-paid envelopes but nothing has ever appeared. 

I spoke to Virgin yesterday and they said that they are seeing a lot of issues with the Royal Mail. My maturity instructions that I sent first class had not reached them even after 5 days and so you may not have received a reply from them for the same reason.

schiff

That smells a bit like a pre-prepared excuse. There'll be a flood of comment on here tomorrow!

SuperHans1

schiff said:

That smells a bit like a pre-prepared excuse. There'll be a flood of comment on here tomorrow!

I was inclined to believe them given that Royal Mail are removing Saturday deliveries and reducing mail delivery guarantees. Of course the problem could be in Virgin's own post room....

Speculator

Received new letter from Virgin. Still no mention that you can transfer to external account.

schiff

Speculator said:

Received new letter from Virgin. Still no mention that you can transfer to external account.

This is what is amazing - no suggestion of moving it out of Virgin. When other RSs mature there is always that opportunity in the 'approaching maturity' letter.

typistretired

They are just doing the same as Lloyd’s,  Halifax, BOS by moving to easy access account which makes it easier to make first payment to a new regular saver

schiff

That's OK as those accounts are online, Virgin's isn't. And at the moment there is no Virgin RS to move it to (if you do them all). You just want your money out - tomorrow!