Virgin Money Regular Saver Thread

afis1904

20SmthngSver said:

Wheres_My_Cashback said:

20SmthngSver said:

afis1904 said:

First of all, a lot of people who 'can't' use online decide not to use online and it's much easier to make reasonable adjustments on a website which clearly they weren't able to do in their branches.

Well if you don't own computer or have internet, like a lot of older people with savings, then that's not a wilful decision not to us online. They do exist you know.

No, but it is a wilful decision not to evolve with time and technology, therefore it's self exclusion!

It's not wilful if you can't afford it or don't have access or simply don't know how to. Lots of elderly people who live alone and can't afford and have no one to show them would disagree. I think you're taking a of a bit narrow view. Once again, it's a case of 'I do it so everyone else should and be quiet, no choice allowed.' If you don't use branches, what's your issue with others using them? It's rather prejudice.

Not knowing how to is self-exclusion, there are public PCs and most people will know someone who can help. Claiming discrimination on that wouldn't hold up anywhere as opposed to giving people a better deal for a product that might not be accessible for disabled persons.

Frogletina

Frogletina said:

Growingold said:

I received the same letter today.  Not what I'd previously read on their website and  posted on here.
Rang the tel no. in the letter and after being on hold spoke to someone.  Said he'd send me some envelopes and I also asked for their Freepost address which to me sounded far too long.  
ANYWAY I rang my local branch where I'd opened it and they are putting forms and envelopes for me in the post today to send back to my local branch to deal with.  Said for this issue I do not need to enclose my passbook because of this COVID -19.  The lady was very helpful.  I know post is delayed at the moment but hopefully will have them by then end of the week in time to post back for the end of the month.

I rang the number on the letter and the automated voice said they would not deal with the closure of the branch regular saver. I left a message on answerphone at local branch, as they were closed. At least the answerphone message said they would ring back. 

Got a callback today from local office. They will not deal and said to send passbook to head office with a covering letter.

My first post was meant to say head office would not answer calls regarding the regular saver 16

schiff

What a shambles they've created! Do we send the passbook, yes or no; to HO or the local branch? And all a time when reduced staff numbers are trying to cope with calls for clarification. Luckily for them MSE by disseminating experiences is lessening their load somewhat.

surreysaver

I secure messaged them last week, and they said to send it to the head office address.  So that's what I've done!

Speculator

schiff said:

What a shambles they've created! Do we send the passbook, yes or no; to HO or the local branch? And all a time when reduced staff numbers are trying to cope with calls for clarification. Luckily for them MSE by disseminating experiences is lessening their load somewhat.

Received a response to my email from my local branch.

Thank you for your email.  I will send you out the forms and these need to be returned to us completed and signed with the passbooks.  Once the transfers have taken place I will return them to you.

You have a choice of a direct bank account or cheque.  Please do not send until maturity.

 

typistretired

If you are over 70 you should not be going out to post letters. So if you are in that category you should inform Virgin Money either by secure message or telephone

Gers

I had the RS15 branch account which matured in March - as I was unable to get to the branch I posted off my passbook with an accompanying letter with closure instructions.  All was done very swiftly and smoothly - mind, this was before the national emergency.

soulsaver

Growingold said:

schiff said:

Growingold said:

I received the same letter today.  Not what I'd previously read on their website and  posted on here.
Rang the tel no. in the letter and after being on hold spoke to someone.  Said he'd send me some envelopes and I also asked for their Freepost address which to me sounded far too long.  
ANYWAY I rang my local branch where I'd opened it and they are putting forms and envelopes for me in the post today to send back to my local branch to deal with.  Said for this issue I do not need to enclose my passbook because of this COVID -19.  The lady was very helpful.  I know post is delayed at the moment but hopefully will have them by then end of the week in time to post back for the end of the month.

When you get your envelopes may I ask you to confirm that the address is: Jubilee House, Gosforth, NE3 4PL
TY

 The envelopes they are sending are for the local branch.  The lady said head office was overwhelmed and they can deal with it.  Makes sense as that was where I opened it and have closed all the other branch savers in branch.  I'll confirm for definite when they arrive.

The branches (say they) don't deal with postal ac closures; they'll scan it and send it to head office...  so it goes through HO anyhow.
@schiff  (as you said m/l) Savings, Virgin  Money  Jubilee House, Gosforth, Newcastle Upon Tyne, NE3 4PL

Elvie100

I have always closed mine by post (4) to the address above with a signed letter of my instructions.  I have never sent the passbook.  I am just thinking perhaps I should this time.  I did ring up and ask for envelopes before the last one because they have never supplied them with the maturity instructions.

schiff

typistretired said:

If you are over 70 you should not be going out to post letters. So if you are in that category you should inform Virgin Money either by secure message or telephone

I combine posting letters with my daily leg stretch!