Virgin Money Regular Saver Thread

20SmthngSver

afis1904 said:

First of all, a lot of people who 'can't' use online decide not to use online and it's much easier to make reasonable adjustments on a website which clearly they weren't able to do in their branches.

Well if you don't own computer or have internet, like a lot of older people with savings, then that's not a wilful decision not to us online. They do exist you know.

badger09

WARNING: Minor rant ahead
KPI for Reg Saver 16 says ' we will write to you before the end of the fixed rate period to let you know the options available to you, as well as advising you of the interest rate currently payable on the variable rate account.'  My letter arrived today. However, it gives me no details of options, apart from the easy Access Saver Reward default option, and the KPI for that product, said to be enclosed, wasn't. In fact it advises me to phone if the default option is not suitable for me.

Before anyone comments about staff being under pressure etc, of course I appreciate that. However, by sending out only partial information Virgin, are surely adding to pressure on their staff.

Thanks to this forum, I won't need to contact them, but suspect that many people who use store based/postal products won't be aware of the workarounds.   

Wheres_My_Cashback

20SmthngSver said:

afis1904 said:

First of all, a lot of people who 'can't' use online decide not to use online and it's much easier to make reasonable adjustments on a website which clearly they weren't able to do in their branches.

Well if you don't own computer or have internet, like a lot of older people with savings, then that's not a wilful decision not to us online. They do exist you know.

No, but it is a wilful decision not to evolve with time and technology, therefore it's self exclusion!

pafpcg

badger09 said:

WARNING: Minor rant ahead
KPI for Reg Saver 16 says ' we will write to you before the end of the fixed rate period to let you know the options available to you, as well as advising you of the interest rate currently payable on the variable rate account.'  My letter arrived today. However, it gives me no details of options, apart from the easy Access Saver Reward default option, and the KPI for that product, said to be enclosed, wasn't. In fact it advises me to phone if the default option is not suitable for me.

Before anyone comments about staff being under pressure etc, of course I appreciate that. However, by sending out only partial information Virgin, are surely adding to pressure on their staff.

Thanks to this forum, I won't need to contact them, but suspect that many people who use store based/postal products won't be aware of the workarounds.   

Same for me.  And from the practical perspective, no form for requesting transfer of matured funds and NO FREEPOST ENVELOPE!  Grrr!  Guess I'll have to print-off the Transaction Request form and "repurpose" one of the VM Freepost envelopes sent out with account opening paperwork....

PS: On a brighter note, the takeover by Clydesdale has speeded up the appearance of credits to the VM eSaver (online) accounts - credits appear within hours of the funds being sent, unlike the old system where it was next day.

schiff

It's shocking behaviour by Virgin; the letter doesn't even mention 'close' nor a transfer away from Virgin (mind you they haven't before). I save franked envelopes from banks and building societies and I have one left. Shall we all have a rant when we send our application back? Might make them think when 17 matures.

Growingold

I received the same letter today.  Not what I'd previously read on their website and  posted on here.
Rang the tel no. in the letter and after being on hold spoke to someone.  Said he'd send me some envelopes and I also asked for their Freepost address which to me sounded far too long.  
ANYWAY I rang my local branch where I'd opened it and they are putting forms and envelopes for me in the post today to send back to my local branch to deal with.  Said for this issue I do not need to enclose my passbook because of this COVID -19.  The lady was very helpful.  I know post is delayed at the moment but hopefully will have them by then end of the week in time to post back for the end of the month.

schiff

Growingold said:

I received the same letter today.  Not what I'd previously read on their website and  posted on here.
Rang the tel no. in the letter and after being on hold spoke to someone.  Said he'd send me some envelopes and I also asked for their Freepost address which to me sounded far too long.  
ANYWAY I rang my local branch where I'd opened it and they are putting forms and envelopes for me in the post today to send back to my local branch to deal with.  Said for this issue I do not need to enclose my passbook because of this COVID -19.  The lady was very helpful.  I know post is delayed at the moment but hopefully will have them by then end of the week in time to post back for the end of the month.

When you get your envelopes may I ask you to confirm that the address is: Jubilee House, Gosforth, NE3 4PL
TY

badger09

schiff said:

Growingold said:

I received the same letter today.  Not what I'd previously read on their website and  posted on here.
Rang the tel no. in the letter and after being on hold spoke to someone.  Said he'd send me some envelopes and I also asked for their Freepost address which to me sounded far too long.  
ANYWAY I rang my local branch where I'd opened it and they are putting forms and envelopes for me in the post today to send back to my local branch to deal with.  Said for this issue I do not need to enclose my passbook because of this COVID -19.  The lady was very helpful.  I know post is delayed at the moment but hopefully will have them by then end of the week in time to post back for the end of the month.

When you get your envelopes may I ask you to confirm that the address is: Jubilee House, Gosforth, NE3 4PL
TY

From the KPI received on opening the RS16, address for withdrawals is
Savings Operations, Virgin Money, Jubilee House etc as above. I've repurposed one of the freepost envelopes I'd held on to. I won't enclose a 'rant' but I will include a note in the hope it gets passed up the chain.

polymaff

Thank you folk - Eskbanker in particular - for your patient responses and elaborations.

BTW, I didn't quite have to work up to the level of the bearded one to get this issue resolved...

Frogletina

Growingold said:

I received the same letter today.  Not what I'd previously read on their website and  posted on here.
Rang the tel no. in the letter and after being on hold spoke to someone.  Said he'd send me some envelopes and I also asked for their Freepost address which to me sounded far too long.  
ANYWAY I rang my local branch where I'd opened it and they are putting forms and envelopes for me in the post today to send back to my local branch to deal with.  Said for this issue I do not need to enclose my passbook because of this COVID -19.  The lady was very helpful.  I know post is delayed at the moment but hopefully will have them by then end of the week in time to post back for the end of the month.

I rang the number on the letter and the automated voice said they would not deal with the closure of the branch regular saver. I left a message on answerphone at local branch, as they were closed. At least the answerphone message said they would ring back.