Post office Receipt Showing My Bank A/C Balance

choille

Old_Lifer wrote: »

This happened to me years ago (perhaps 8 or 10 years ago) when I withdrew cash at a Crown Post Office using a Santander debit card. The same thing happened a week or so later. After that things returned back to normal with no balance shown on the withdrawal slips.



I have no idea why this happened. A fault in the system for a few days perhaps.

Thanks for that it's interesting. Maybe it has been a fault but I'll find out by next Wednesday hopefully. In the meantime I'm not going back there.

Flobberchops

eskbanker wrote: »

So an encounter with 'Isa' ultimately prompts you to fill your ISA, like it!

She doesn't have an assistant called Lisa by any chance....?

And a child called Junior?

JuicyJesus

choille wrote: »

^^^
You've never met this woman.

Most people I served in the bank I worked in hadn't ever met me either, but I still saw their balance. Nor did I give that much of a toss about it. She didn't either, likely. She likely didn't even read it, let alone tell it to anyone.

The thing about having people assist you with your banking is that people are then assisting with your banking. My advice if this bothers you would be to stop using the Post Office for your banking, or get over it.

choille

I wasn't actually banking - I was getting cash back as you can do in most shops. I only did it as it is nearest to me. I did not expect my balance to be on the receipt just as I wouldn't in a shop.

londoninvestor

choille wrote: »

I wasn't actually banking - I was getting cash back as you can do in most shops. I only did it as it is nearest to me. I did not expect my balance to be on the receipt just as I wouldn't in a shop.

Is there any chance that you asked for it as cashback, but the cashier processed it as a banking transaction?

Norman_Castle

JuicyJesus wrote: »

Most people I served in the bank I worked in hadn't ever met me either, but I still saw their balance. Nor did I give that much of a toss about it. She didn't either, likely. She likely didn't even read it, let alone tell it to anyone.

You might not have any interest in a customers bank balance and most would consider that professional but there are people who work in customer service roles who seem to think customers exist for them to discuss and judge. They are unprofessional and fortunately scarce but they exist. The op clearly considers this woman a gossip. Would you be happy with someone like that having access to your privileged information?

choille

londoninvestor wrote: »

Is there any chance that you asked for it as cashback, but the cashier processed it as a banking transaction?

I said I am paying with my debit card & I would like £40 cashback please.

I have previously paid money into a PO and got a receipt without my balance on, just a receipt for the amount I have banked.

So, I don't know why I should be handed a receipt after it was read with my bank balance on.

COIAHLGW

OP - were there 2 separate transactions for the cash withdrawal and postage purchase?

This does bring up an interesting point - is there a difference between fees in how these 2 scenarios are processed in the background?

If you ask for cashback and it is processed it as a PO banking transaction, does the card issuing bank cover the interchange fee for the withdrawal?

If you ask for cashback that is purchased as a regular transaction, is this covered in the cost of the shop's fee to process the card therefore costing the shop money? Or is it a fixed fee no matter what the spend is?

Migster

Although you may have asked for "cashback", it sounds as if the transaction was a counter cash withdrawal (perhaps this PO is not able to offer cashback). The counter cash service operated by the Post Office uses LINK's systems/network and as such it is essentially an ATM withdrawal, without the ATM.

I expect that the transaction generates income for the branch in much the same way as an ATM withdrawal would. A balance enquiry at an ATM also generates income, so a balance enquiry at the counter may well too. As such it’s possible that after the withdrawal, the branch then did a balance enquiry, as this would earn them an additional fee. It’s also possible that a receipt with a balance is just how the process works, though as I haven’t used the counter cash service I’ve really no idea.

Andrew1974

hoping you are getting this sorted out. A non story.