Is this mis-selling?

davidmcn

OP, I think your post would have been better placed on the Praise, Vent & Warnings board - it doesn't sound like you're really seeking advice on consumer rights.

peachyprice

Takmon wrote: »

Markie76 - If you think that your mother was subjected to "Mis-selling / Fraud" and you were there then why did you let it happen?

If i was in your position i would have just made sure she got the eye test and then left straight away. When i had my last eye test i was there less than 20 minutes in total including waiting time.

If she wanted the thick lenses there is no way i would have let them charge her £79 for thin ones with an extra coating. I once took my grandmother into a shop for electrical equipment and they wanted to sell her a £50 HDMI cable, i certainly didn't let that happen!.

Markie76 wrote: »

Not sure how to answer this.....

At the beginning I didn't realise you were with her, I had sympathy for you that your mother, a vulnerable pensioner, had been taken advantage of.

But you were there! Why didn't you intervene, why did you let them sell her glasses she didn't need and lenses she didn't need?

Markie76

davidmcn wrote: »

OP, I think your post would have been better placed on the Praise, Vent & Warnings board - it doesn't sound like you're really seeking advice on consumer rights.

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Can someone, anyone, explain to me how/why it's ok for a shop to tell you an optional extra is in fact mandatory with the product? :huh::huh::huh::huh:

davidmcn

Markie76 wrote: »

Can someone, anyone, explain to me how/why it's ok for a shop to tell you an optional extra is in fact mandatory with the product?

Assuming you're referring back to the discussion at posts #7 and #11, it's ok legally because there's no law against it. Charging you more than what you agreed would be the final price would be a different matter.

There are trading standards regulations about e.g. mis-labelling the prices of items on a shelf, but I don't think this is as straightforward a situation - and in any event it wouldn't entitle you to buy at the lower price.

Takmon

Markie76 wrote: »

OK, were they trying to rip her off by selling her a crap Chinese cable or was it a top quality cinema system cable?
Do a search for 'Wireworld Platinum Starlight 7 HDMI' and see how much these retail at.... :T

You go and research how digital signals work then come back here and see if you can justify paying anything more than £5 for a HDMI cable.

Markie76 wrote: »

Can someone, anyone, explain to me how/why it's ok for a shop to tell you an optional extra is in fact mandatory with the product? :huh::huh::huh::huh:

They can sell any combination of items together as long as you are aware it before you pay. They could have said a £50 HDMI cable is mandatory when buying thin lenses, if the person accept that and pays it's not illegal.

Can you please explain to me why you let your mother pay £79 for thin lenses and an add on that she didn't want!

Why did you not intervene and stop this from happening? I would never let any family member buy something where i thought they were paying too much and i have stopped purchases in the past when i thought an older member was being taken advantage of.

But you seem to have just let them carry on. Hopefully someone else who can look after her properly will go with her next time.

Markie76

Takmon wrote: »

You go and research how digital signals work then come back here and see if you can justify paying anything more than £5 for a HDMI cable.

It's like saying there is no difference between a £5k Romanian and a £50k German car - both have got 4 wheels and go forwards & backwards.

With specialist equipment and a scientist you'll be shown the difference between a £5 and £50 high quality HDMI cable.

Takmon wrote: »

Can you please explain to me why you let your mother pay £79 for thin lenses and an add on that she didn't want!

Why did you not intervene and stop this from happening? I would never let any family member buy something where i thought they were paying too much and i have stopped purchases in the past when i thought an older member was being taken advantage of.

But you seem to have just let them carry on. Hopefully someone else who can look after her properly will go with her next time.

We were both told thin lenses were £60.
Then she was offered an 'anti-glare' coating for £19 which she declined.
The order was produced with 'cost of lenses' = £79.
I said "but she said no to the anti-glare coating".....
The shop assistant replied "thin lenses come with it".....
I said "but it was an optional extra a minute ago".....
The shop assistant replied "you can't have thin lenses without it".....

I looked at my mother who at this point was looking exhausted, weak and stressed and she just said ok.
I know my mother and I didn't want to do anything further at that point which would distress her or involve having to repeat the whole process all over again somewhere else.
I just wanted it to be over.....

Markie76

davidmcn wrote: »

Assuming you're referring back to the discussion at posts #7 and #11, it's ok legally because there's no law against it. Charging you more than what you agreed would be the final price would be a different matter.

There are trading standards regulations about e.g. mis-labelling the prices of items on a shelf, but I don't think this is as straightforward a situation - and in any event it wouldn't entitle you to buy at the lower price.

I guess it comes down to the definition of 'agreed'.

Shop assistant said thin lenses cost £60 and my mother said yes I will buy them - is this an 'agreement'?

The mat on the desk explaining the types of lenses available showed thin lenses and the price displayed was £60 - so is this the equivalent of a shelf with lenses on it with price 'labels' on?

I'm not looking to buy at a lower price - just the price which was 'agreed' & 'labelled'....

Takmon

Markie76 wrote: »

It's like saying there is no difference between a £5k Romanian and a £50k German car - both have got 4 wheels and go forwards & backwards.

With specialist equipment and a scientist you'll be shown the difference between a £5 and £50 high quality HDMI cable.

No it's not like the difference between a £5k and £50k car. This shows you have not done any research like i told you too because you don't understand.

Digital Signals are basically "off/on" or "1 / 0" which is information used to create a digital picture. As long as the information is received by the television the picture will be produced. The cable either works and a picture is produced or it doesn't work.
There is no in between and no matter how good a cable is it will not improve the quality of the picture because that would be impossible.

Yes there is most likely a difference between a £5 HDMI cable and a £50 HDMI cable but it won't improve the picture or sound quality so therefore is unnecessary.

Markie76 wrote: »

We were both told thin lenses were £60.
Then she was offered an 'anti-glare' coating for £19 which she declined.
The order was produced with 'cost of lenses' = £79.
I said "but she said no to the anti-glare coating".....
The shop assistant replied "thin lenses come with it".....
I said "but it was an optional extra a minute ago".....
The shop assistant replied "you can't have thin lenses without it".....

I looked at my mother who at this point was looking exhausted, weak and stressed and she just said ok.
I know my mother and I didn't want to do anything further at that point which would distress her or involve having to repeat the whole process all over again somewhere else.
I just wanted it to be over.....

You said she didn't want thin lenses and they pressured her into it. So at that point you should have said "We will have these glasses with the thick lenses please" and stopped the salesperson trying to convince her further.
If they kept on i would have said you can get glasses at a fraction of the price online so we are leaving.

The fact you were there for hours and they exhausted your mum with sales talk shows you just let them do it when you should have just stopped them when she decided what she wanted and went to the till.

scd3scd4

pelirocco wrote: »

That might be ok for basic reading glasses , I have varifocals which need to be fitted properley ...A freind of mine tried to go the 'cheap' route with glasses , she was unable to wear them
I have , however , been visiting the same local optician for over 30 years , on the odd occassion I have used one of the big high street chains I have come away with pretty poor glasses

No not just reading. I purchase glasses for long distance. Once you know your Perscription and pupil distance you are there.

Varifocals I agree are different and I probably would not buy them online.

davidmcn

Markie76 wrote: »

I'm not looking to buy at a lower price - just the price which was 'agreed' & 'labelled'....

Well, that's what I meant. If a supermarket shelf label says one price, but at the till it comes up as a higher price, you can't insist on them selling at the shelf price (though they may of course do so for the sake of goodwill). If they have a habit of that sort of "mistake" then in theory trading standards might prosecute.

Nothing inherently unlawful about "generally this is an optional extra but for these lenses it's compulsory", or "oops we made a mistake when we said something different earlier - do you still want them at this price?".