john lewis, lg tv and consumer rights act

TheTalkingDead

They are allowed 1 repair, the repair failed, they have the option to make you a offer of a reduced refund or like replacement.


In this case a replacement would be your BEST plea to them, state they no longer have the right to repair as this used up, they made the TV non functional, you want a LIKE FOR LIKE replacement as the fault was present at time of sale.
I think you may get a better response from this than demanding a full "new" price or a reduce settlement.

TheTalkingDead

Mr_Singleton wrote: »

I also have an LG OLED.

Watched the above vid and it quite clearly states that LG will rectify any problems irrespective of the warranty status of the TV.... just contact them.

What am I missing?

JL engineers has now messed with the TV and made it unusable, LG wont entertain repairing a broken TV outside of its "recall" remits. If JL had left it in the same position before, he could have gone over to LG engineer repair. In my opinion the OP should have called LG customer services in regards to the information in the video, "don't always believe what you see on the internet".

neilmcl

TheTalkingDead wrote: »

They are allowed 1 repair, the repair failed, they have the option to make you a offer of a reduced refund or like replacement.

We've already been through all this, please read the rest of the thread.

Mr_Singleton

TheTalkingDead wrote: »

JL engineers has now messed with the TV and made it unusable

It’s a bit hard having to wade through all the whingeing & whining about having to actually be in for the engineers and compensation demands.

Anyway, my boiler started having issues a while back. Engineer came tutted said he didn’t have the part so disabled it for safety reasons. Seemed perfectly reasonable. Came back 2 days later with the part and 45 minutes later Bobs your your uncle. Didn’t feel the need to demand a refund from the boiler supplier nor did I refuse to let the engineer back in saying you’ve had your 1 chance to repair it. As for wanting compo for wasting time? ‘Billy no mates’ springs to mind and as for £600/day....... amateur.

It might be worth finding out what JL have to say i.e the engineer needs a part or whatever.

kevineaton77

Wow. Just wow. How I wish I was a pro! Mr singleton...does say it all

Mr_Singleton

kevineaton77 wrote: »

Wow. Just wow. How I wish I was a pro! Mr singleton...does say it all

I question the need for you to let everyone know that you (allegedly) earn £600/day. How would it be different to a person on a minimum wage zero hour contract and lots of bills who also couldn’t afford to take time off work? Maybe a “I can’t afford to take time off work” would be a more appropriate form of words although it won’t massage your ego half as much.

BTW £75/hr inc. VAT? as I said..... amateur.

Anyway, what has JL said the next step is?

kevineaton77

charming. ok guys, i can smell the bile from here from mr s - the trolls are out but i wont be feeding them - i genuinely hope you get whatever in your life is causing you issues sorted out.

i thank all the others for your valuable input, take care.

hollie.weimeraner

Mr_Singleton wrote: »

I question the need for you to let everyone know that you (allegedly) earn £600/day. How would it be different to a person on a minimum wage zero hour contract and lots of bills who also couldn’t afford to take time off work? Maybe a “I can’t afford to take time off work” would be a more appropriate form of words although it won’t massage your ego half as much.

BTW £75/hr inc. VAT? as I said..... amateur.

Anyway, what has JL said the next step is?

That's what I was thinking :rotfl: £1500 TV (tried to make out it was a £2,500 set - which it was when it was released though) which is also what I paid for mine. But If my income was £1200 a day I'm pretty sure I'd avoid all the hassle and just get JL or CC Company to make me an offer and get on with the rest of my life.