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Question about what to do next?

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Comments

  • binao
    binao Posts: 666 Forumite
    Fifth Anniversary 500 Posts Name Dropper
    edited 28 March 2019 at 11:37PM
    bris wrote: »
    Bottom line which hasn't been pointed out yet is that the 30 days right to rejection has passed. You need to accept the repair whether you like it or not.


    Pre registered means it's been registered to the dealership selling it, no other private owner has had this car. The mileage is delivery mileage nothing more.


    Dealerships get discounts when they buy sitting stock in bulk. These are the cars you often see sitting in fields in their hundreds.


    It's still brand new, just like Currys selling you a TV they have in store, it was Currys they owned it first now it's yours.

    The 30 day rule is limited to 1 acceptable repair attempt. It could be said the car has already had 1 bodged repair.

    If Currys dropped the TV then repaired / resprayed / polished etc, it would be described as refurbished, not brand new as OPs car was.

    Inherent faults limit is 6 years.

    My local council would be most interested in a main dealer respraying cars and passing them off as brand new.

    My Por-shur dealer or any other local main dealer would end up as a block of flats, if found to be selling resprayed cars as brand new.

    What ever next old fellow.

    Once again, good luck ThatIS

    re your earlier thanks, you're welcome.
  • DoaM
    DoaM Posts: 11,863 Forumite
    10,000 Posts Fifth Anniversary Name Dropper Photogenic
    binao wrote: »
    Inherent faults limit is 6 years.

    A common misconception ... there are many products which do not have an expected life of anywhere near 6 years.

    6 years is simply the time frame within which someone can bring a claim, and is defined by the Limitations Act - it has no direct relation to Consumer Rights; they are not specifically linked.
  • binao
    binao Posts: 666 Forumite
    Fifth Anniversary 500 Posts Name Dropper
    DoaM wrote: »
    A common misconception ... there are many products which do not have an expected life of anywhere near 6 years.

    6 years is simply the time frame within which someone can bring a claim, and is defined by the Limitations Act - it has no direct relation to Consumer Rights; they are not specifically linked.

    Please can you help the OP re his car.

    You appear to have a wide knowledge of consumer law. Thanks
  • RichardD1970
    RichardD1970 Posts: 3,796 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    binao wrote: »
    My local council would be most interested in a main dealer passing resprayed cars off as brand new.

    :rotfl: Do you have any idea how many cars have partial resprays/paint repair before even leaving the factory.

    At the last car factory I was involved in paint repair cost the company £millions a year and was a major on cost to the business.

    Also the bumper could have been (was probably) made and painted at a seperate supplier company and been supplied to the car factory in that state and been missed by quality control, you would be surprised at what get missed sometimes.

    The best one I saw was a car packaged, delivered to China, unwrapped and found to have a different colour drivers door, not just a different shade, a completely different colour :rotfl:.
  • binao
    binao Posts: 666 Forumite
    Fifth Anniversary 500 Posts Name Dropper
    :

    Also the bumper could have been (was probably) made and painted at a seperate supplier company and been supplied to the car factory in that state and been missed by quality control, you would be surprised at what get missed sometimes.

    The best one I saw was a car packaged, delivered to China, unwrapped and found to have a different colour drivers door, not just a different shade, a completely different colour :rotfl:.

    Please see post 22 re crease in bonnet and other damage.

    Factory bonnet jumpers? :rotfl:

    OP has a body shop report.

    Can you help OP please.
  • RichardD1970
    RichardD1970 Posts: 3,796 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    binao wrote: »
    Please see post 22 re crease in bonnet and other damage.

    Factory bonnet jumpers? :rotfl:

    OP has a body shop report.

    Can you help OP please.

    All the damage etc could very well be from the factory so trying to say it's refurbished goods could be a bit of a push.

    If the crease to the bonnet wasn't picked up by the OP and needed an expert eye to spot (same as the colour difference), then it could very well be let through the quality inspection process, there are always tolerances and levels of "defect" that are deemed acceptable.

    I recently saw a brief praising a workforce for hitting 50% DFV (Diversion Free Vehicles, ie vehicles which had gone straight through the build process and out to dispatch without needing any remedial work).
  • bigisi
    bigisi Posts: 925 Forumite
    binao wrote: »
    Can you help OP please.

    Can you? All you seem to have done so far is tell her what she wants to hear none of which has any basis in law.
  • robatwork
    robatwork Posts: 7,280 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    ThatIS123 wrote: »
    This was indeed sold to me as an untouched brand new pre registered car.

    I would just like to point out (given we are discussing consumer law) that you weren't sold that. New, yes; pre-registered, yes; untouched? I doubt it says that anywhere.
  • ThatIS123
    ThatIS123 Posts: 22 Forumite
    :rotfl: Do you have any idea how many cars have partial resprays/paint repair before even leaving the factory.

    At the last car factory I was involved in paint repair cost the company £millions a year and was a major on cost to the business.

    Also the bumper could have been (was probably) made and painted at a seperate supplier company and been supplied to the car factory in that state and been missed by quality control, you would be surprised at what get missed sometimes.

    The best one I saw was a car packaged, delivered to China, unwrapped and found to have a different colour drivers door, not just a different shade, a completely different colour :rotfl:.
    robatwork wrote: »
    I would just like to point out (given we are discussing consumer law) that you weren't sold that. New, yes; pre-registered, yes; untouched? I doubt it says that anywhere.

    Believe it or not, I didnt go in there looking for new... I went looking for 2nd hand.

    I was then told and I quote "I have these brand new pre registered cars that have been untouched and just lying in a lot waiting to be sold"

    So yea, I was sold that. Even after what you said to be "new" I know I still hold a case against them.
  • marcarm
    marcarm Posts: 1,211 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    If you "know" you have a case against them, despite what you have been told, then your next step is court action.

    But then, if you "knew" that in the first place, why did you post on here looking for opinions?
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