Question about what to do next?

ThatIS123

LABMAN wrote: »

Did the garage that spotted the problem bumper actually do any work on the car?

New car paint correction and ceramic coating.

LABMAN

ThatIS123 wrote: »

New car paint correction and ceramic coating.

That may be problematic if you wish to return the car.

ThatIS123

LABMAN wrote: »

That may be problematic if you wish to return the car.

I wouldn't imagine so as it's made the car spotless (minus the dodgy bumper) from top to bottom. Literally not a swirl or defect in sight.

Really annoyed I didn't notice this before forking out cash to get it all perfect

binao

Is the car new when sold, or is it refurbished?

If I buy a refurbished, i.e. repaired but otherwise "as new" computer or gizmo, it is a manager's special, and as such is discounted.

If the OPs car was not described as refurbished etc., then car was mis - described, and that is illegal.

Or at best, dishonest or sharp practice and not befitting a main dealership.

I rest my case mer lud.

The solution that gets results is direct action. Park it with details of problems outside dealers and ring the local paper. If dealer tows away - report as stolen.

Good luck ThatIS123

Roadrunner...

binao wrote: »

Is the car new when sold, or is it refurbished?

If I buy a refurbished, i.e. repaired but otherwise "as new" computer or gizmo, it is a manager's special, and as such is discounted.

If the OPs car was not described as refurbished etc., then car was mis - described, and that is illegal.

Or at best, dishonest or sharp practice and not befitting a main dealership.

I rest my case mer lud.

The solution that gets results is direct action. Park it with details of problems outside dealers and ring the local paper. If dealer tows away - report as stolen.

Good luck ThatIS123

It was a pre registered car, he won't be the first keeper so it will have been discounted. Can't see that they've done anything illegal.

eddddy

binao wrote: »

The solution that gets results is direct action. Park it with details of problems outside dealers and ring the local paper.

Are there lots of stories in your local paper about cars being sold with paintwork problems?

I'm not sure that would sell many newspapers.

pulliptears

ThatIS123 wrote: »

And why would that be? Just because someone else pointed it out to me it means my rights are out the window?

No. He means that if you yourself didn't notice and it took someone else to show you it can't be bad enough to warrant rejection of the vehicle.

Weirdly this is the second time this week I've sympathised with a car dealer. Must be something in the water.

Angus_Og

Also the car is not "Brand New" it was second hand hence the discount you received when buying it.

Should have bought a new one at full price.

shaun_from_Africa

Angus_Og wrote: »

Also the car is not "Brand New" it was second hand hence the discount you received when buying it.

Should have bought a new one at full price.

However, the OP stated that the vehicle was advertised as "Brand New, pre-registered car" and if that is the case, you should expect the car to be in pristine condition, especially as it only had 60 miles on it.
The selling garage have admitted that it shouldn't have been in the condition it was hence the reason for them agreeing to repair it.

Don't forget that the CRA states:

1)Every contract to supply goods is to be treated as including a term that the quality of the goods is satisfactory.
(2)The quality of goods is satisfactory if they meet the standard that a reasonable person would consider satisfactory, taking account of—
(a)any description of the goods,
(b)the price or other consideration for the goods (if relevant), and
(c)all the other relevant circumstances (see subsection (5)).
(3)The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—
(a)fitness for all the purposes for which goods of that kind are usually supplied;
(b)appearance and finish;
(c)freedom from minor defects;
(d)safety;
(e)durability.

And I would certainly think it reasonable for a "brand new pre-registered " car to be free from defects.

binao

binao wrote: »

Is the car new when sold, or is it refurbished?

If I buy a refurbished, i.e. repaired but otherwise "as new" computer or gizmo, it is a manager's special, and as such is discounted.

If the OPs car was not described as refurbished etc., then car was mis - described, and that is illegal.

Or at best, dishonest or sharp practice and not befitting a main dealership.

Good luck ThatIS123

Roadrunner... wrote: »

It was a pre registered car, he won't be the first keeper so it will have been discounted. Can't see that they've done anything illegal.

The car was refurbished / repaired / resprayed, so not brand new.

A preregistered car falls of the transporter and is badly damaged., after repair, is it still brand new?

Failure to disclose refurbishment and then describe as brand new is illegal.

Good luck ThatIs