The Top Easy Access Savings Discussion Area

veryintrigued

Steve_xx said:

veryintrigued said:

searching4bestrates said:

Has anyone else had a horrible experience trying to withdraw their savings from Santander's eSaver?

My withdrawals were blocked - going back into the current account with another provider that funded the savings account in the first place! - and I had to phone their "helpline" - 30 minutes later I finally spoke to someone and it then took nearly an hour of invasive security checks and being on hold for them to unlock my account. I'm frightened to try any more withdrawals today in case the same nightmare occurs again.

Their rate is good (albeit there are now better rates), but the customer service and ease of use of the account is horrific and makes a mockery of the term "easy access". I wouldn't recommend the Santander eSaver account to anyone.

Yep.

Blocked my account access by both app and website.

Issue compounded by:

The telephone number they give being limited hours.

The account supposedly being easy access.

The external account (in my name) already being one that my Santander current account has been linked to for years and has many payments each way.  Why more institutions don't allow you to choose an external account already used by another of your accounts with them is poor.  Or, at least, reflect it in any fraud algorithm.

Upon unlocking the accounts the four figure sum was then transferred twice.

Poor, very poor.

I've now moved a not insignificant sum to Cynergy as I don't trust the very poor Santander algorithm to hit me again.

Cynergy doesn't fix the problem as there's only one nominated account linked to it isn't there?

It absolutely fixes the problem.

I've been able to transfer money with no issues to and from Cynergy, to my external account, for years.

Having a lump in there mitigates the risk of Santanders aggressive algorithms.

typistretired

TheLitterMan said:

Marcus now paying 2.50% (including the 0.25% bonus that's 'fixed for 12 months' but seems like a permanent offer to me).

Marcus app is down can’t access

Indout96

typistretired said:

TheLitterMan said:

Marcus now paying 2.50% (including the 0.25% bonus that's 'fixed for 12 months' but seems like a permanent offer to me).

Marcus app is down can’t access

Mine is working fine, just logged in 

Freebird53

chris_the_bee said:

poshrule_uk said:

When does the Santander E Saver pay interest, is it on account anniversary?

Yes it is.

My understanding was that is paid on the frequency you applied for. Ie Monthy, or Annually.

Steve_xx

veryintrigued said:

Steve_xx said:

veryintrigued said:

searching4bestrates said:

Has anyone else had a horrible experience trying to withdraw their savings from Santander's eSaver?

My withdrawals were blocked - going back into the current account with another provider that funded the savings account in the first place! - and I had to phone their "helpline" - 30 minutes later I finally spoke to someone and it then took nearly an hour of invasive security checks and being on hold for them to unlock my account. I'm frightened to try any more withdrawals today in case the same nightmare occurs again.

Their rate is good (albeit there are now better rates), but the customer service and ease of use of the account is horrific and makes a mockery of the term "easy access". I wouldn't recommend the Santander eSaver account to anyone.

Yep.

Blocked my account access by both app and website.

Issue compounded by:

The telephone number they give being limited hours.

The account supposedly being easy access.

The external account (in my name) already being one that my Santander current account has been linked to for years and has many payments each way.  Why more institutions don't allow you to choose an external account already used by another of your accounts with them is poor.  Or, at least, reflect it in any fraud algorithm.

Upon unlocking the accounts the four figure sum was then transferred twice.

Poor, very poor.

I've now moved a not insignificant sum to Cynergy as I don't trust the very poor Santander algorithm to hit me again.

Cynergy doesn't fix the problem as there's only one nominated account linked to it isn't there?

It absolutely fixes the problem.

I've been able to transfer money with no issues to and from Cynergy, to my external account, for years.

Having a lump in there mitigates the risk of Santanders aggressive algorithms.

Yes I see. But, you are limited to a single nominated account with Cynergy, are you not?

soulsaver

 Both the following added into Top of The Pots ranked Easy Access list here

• Marcus 2.5% inc bonus Online Savings Account | Marcus by Goldman Sachs®  Thanks @cloud_dog & @TheLitterMan
• Investec 2.45% Online Flexi Saver from Investec | Instant Access Savings Account Thanks @jaypers

rallycurve

Steve_xx said:

veryintrigued said:

Steve_xx said:

veryintrigued said:

searching4bestrates said:

Has anyone else had a horrible experience trying to withdraw their savings from Santander's eSaver?

My withdrawals were blocked - going back into the current account with another provider that funded the savings account in the first place! - and I had to phone their "helpline" - 30 minutes later I finally spoke to someone and it then took nearly an hour of invasive security checks and being on hold for them to unlock my account. I'm frightened to try any more withdrawals today in case the same nightmare occurs again.

Their rate is good (albeit there are now better rates), but the customer service and ease of use of the account is horrific and makes a mockery of the term "easy access". I wouldn't recommend the Santander eSaver account to anyone.

Yep.

Blocked my account access by both app and website.

Issue compounded by:

The telephone number they give being limited hours.

The account supposedly being easy access.

The external account (in my name) already being one that my Santander current account has been linked to for years and has many payments each way.  Why more institutions don't allow you to choose an external account already used by another of your accounts with them is poor.  Or, at least, reflect it in any fraud algorithm.

Upon unlocking the accounts the four figure sum was then transferred twice.

Poor, very poor.

I've now moved a not insignificant sum to Cynergy as I don't trust the very poor Santander algorithm to hit me again.

Cynergy doesn't fix the problem as there's only one nominated account linked to it isn't there?

It absolutely fixes the problem.

I've been able to transfer money with no issues to and from Cynergy, to my external account, for years.

Having a lump in there mitigates the risk of Santanders aggressive algorithms.

Yes I see. But, you are limited to a single nominated account with Cynergy, are you not?

Yes, I think so but if that guarantees that your account is not going to be randomly blocked creating lots of hassle to unblock it, I'd definitely prefer that option too.

It seems that Santander can block your payments and account even if you only have one nominated account on your name and that is worrying to me

Steve_xx

rallycurve said:

Steve_xx said:

veryintrigued said:

Steve_xx said:

veryintrigued said:

searching4bestrates said:

Has anyone else had a horrible experience trying to withdraw their savings from Santander's eSaver?

My withdrawals were blocked - going back into the current account with another provider that funded the savings account in the first place! - and I had to phone their "helpline" - 30 minutes later I finally spoke to someone and it then took nearly an hour of invasive security checks and being on hold for them to unlock my account. I'm frightened to try any more withdrawals today in case the same nightmare occurs again.

Their rate is good (albeit there are now better rates), but the customer service and ease of use of the account is horrific and makes a mockery of the term "easy access". I wouldn't recommend the Santander eSaver account to anyone.

Yep.

Blocked my account access by both app and website.

Issue compounded by:

The telephone number they give being limited hours.

The account supposedly being easy access.

The external account (in my name) already being one that my Santander current account has been linked to for years and has many payments each way.  Why more institutions don't allow you to choose an external account already used by another of your accounts with them is poor.  Or, at least, reflect it in any fraud algorithm.

Upon unlocking the accounts the four figure sum was then transferred twice.

Poor, very poor.

I've now moved a not insignificant sum to Cynergy as I don't trust the very poor Santander algorithm to hit me again.

Cynergy doesn't fix the problem as there's only one nominated account linked to it isn't there?

It absolutely fixes the problem.

I've been able to transfer money with no issues to and from Cynergy, to my external account, for years.

Having a lump in there mitigates the risk of Santanders aggressive algorithms.

Yes I see. But, you are limited to a single nominated account with Cynergy, are you not?

Yes, I think so but if that guarantees that your account is not going to be randomly blocked creating lots of hassle to unblock it, I'd definitely prefer that option too.

It seems that Santander can block your payments and account even if you only have one nominated account on your name and that is worrying to me

But the problem generally arises when you want to make a payment to a new payee, maybe of a large amount to satisfy the setup of a new fixed bond. If you have your money in Cynergy, then you might have to port it back to Santander to make the payment into the new bond. So I can't see how you can avoid Santander blocking the outflow payment to the new bond.

Band7

Steve_xx said:

Yes I see. But, you are limited to a single nominated account with Cynergy, are you not?

You can have different nominated accounts on different Cynergy accounts. So all you need is open a second Cynergy savings account, with a different nominated account. You could also try a Cynergy current account, though when I recently wanted to apply for one, their application form didn't work.

Example: 
- Cynergy A with Santander
- Cynergy B with bank XYZ
- Deposit into Cynergy A
- Transfer from Cynergy A to Cynergy B (instant)
- withdraw from Cynergy B to bank XYZ

Something at the back of my mind says there is a 7-10 day block on withdrawals to newly set up to a nominated account.

However, I doubt whether this fixes the issue of making larger payments. All banks have already increased their checks, and more is likely to come because they are now increasingly on the hook for refunds* to people who claim they have been scammed. Don't be mad with the banks, be mad with the fraudsters and the gullible folk who are still falling for scams.

* I can't post links. Google Payment Systems Regulator App Scams

phillw

ericlered7 said:
Yes I had the same trouble with them earlier this year after a fixed rate account with Atom matured into my Santander 123. Took me 3 or 4 phone calls before I could move my money out of it, horrendous. They must havew asked me at least 15 to 20 times if I was being coerced into the transaction.

I did it in 1 call.

I don't mind the time, but the questioning made me wonder if my phone has been hacked and scammers have made it display my account details incorrectly & showed my test transaction going in etc.

It's made worse when the recipient doesn't support confirmation of payee (like Al Rayan). But then maybe scammers will find a way of making it look like COP has succeeded to at some point.