The Top Easy Access Savings Discussion Area

Molehusband

This morning as I was in the middle of cleaning up the mess of having to Fast track my savings accounts onto the improved rates, their website failed to respond and I was logged out. Currently unable to log in to my account. Just phoned them and they tell me the system is down at the moment and expected to be back up in about half an hour. I presume the problem is caused by the huge number of customers struggling to upgrade their accounts.

Molehusband

wiseonesomeofthetime said:

I closed one of my Instant Savers with Tesco Bank, through the complete a form and send it to us method, and received a paper closing statement.

Ah, so they're still sending closing statements to everyone (including those of us registered for "paperless") by passing the paper to postmen riding dinosaurs?

SeriousHoax

Cynergy Bank website down for maintenance.

https://onlinebanking.cynergybank.co.uk/

SFindlay

Molehusband said:

This morning as I was in the middle of cleaning up the mess of having to Fast track my savings accounts onto the improved rates, their website failed to respond and I was logged out. Currently unable to log in to my account. Just phoned them and they tell me the system is down at the moment and expected to be back up in about half an hour. I presume the problem is caused by the huge number of customers struggling to upgrade their accounts.

What institution are we talking about? Tesco that you're on about in other posts or Cynergy that was mentioned had a new issue released last night? Confused as both institutions online banking apprar to be working fine! 

SeriousHoax

Cynergy Bank now working.

Just done the fast track to get the 1.10%.

jaypers

SeriousHoax said:

Cynergy Bank now working.

Just done the fast track to get the 1.10%.

Just out of interest, did you go for Chase as well? 

Molehusband

SFindlay said:

Molehusband said:

This morning as I was in the middle of cleaning up the mess of having to Fast track my savings accounts onto the improved rates, their website failed to respond and I was logged out. Currently unable to log in to my account. Just phoned them and they tell me the system is down at the moment and expected to be back up in about half an hour. I presume the problem is caused by the huge number of customers struggling to upgrade their accounts.

What institution are we talking about? Tesco that you're on about in other posts or Cynergy that was mentioned had a new issue released last night? Confused as both institutions online banking apprar to be working fine! 

I was referring to Cynergy Bank. With them changing their interest rate pretty much weekly at the moment, today they've been especially irritating because:

1 Unlike many other providers they never inform me when new products are available paying better interest rates.

2 Because I have both a normal Easy Access account + a cash ISA, I'm obliged to struggle updating both.

3 Today as I was in the middle of this, their website seemed to collapse causing me further difficulties

4 Of course, because the interest rate will plummet after 12 months, I have to be alert to this 12-months event possibly happening in future when Cynergy stop doing the weekly interest rate changes.

5 Because each time I'm obliged to open these new accounts, it means I have to also update my paying in arrangement to pay in deposits into them. In my case it involves me in what I refer to as the "£1 paying in pantomime"  to ensure I have the correct information when paying in new money into the new accounts.

So with all the above issues today has been a pain with Cynergy. Why can't they do what many other institutions do and make things easier when their interest rates change?

SpanishBlue

jaypers said:

SeriousHoax said:

Cynergy Bank now working.

Just done the fast track to get the 1.10%.

Just out of interest, did you go for Chase as well? 

I didn't, as like lots of others, I wasn't able to.

Many of us can't use the Chase app as we don't own a smartphone with the up to date operating system required.

canaldumidi

Compared to some banks the cynergy upgrade process is a doddle.

Molehusband said:

I was referring to Cynergy Bank. With them changing their interest rate pretty much weekly at the moment, today they've been especially irritating because:

1 Unlike many other providers they never inform me when new products are available paying better interest rates. Some banks do, most don't. Stay on the ball!

2 Because I have both a normal Easy Access account + a cash ISA, I'm obliged to struggle updating both. It's really not much of a struggle compared to many banks.

3 Today as I was in the middle of this, their website seemed to collapse causing me further difficulties I've never had that with cynergy, but yes, it can happen with any bank.

4 Of course, because the interest rate will plummet after 12 months, I have to be alert to this 12-months event possibly happening in future when Cynergy stop doing the weekly interest rate changes. ???? That applies to ANY account with a bonus rate. Nothing unique about cynergy there!

5 Because each time I'm obliged to open these new accounts, it means I have to also update my paying in arrangement to pay in deposits into them. In my case it involves me in what I refer to as the "£1 paying in pantomime"  to ensure I have the correct information when paying in new money into the new accounts.

Why not simply leave the old acount open with £1 in it? Then when you want to add funds send them to the old account that you already have set up as a payee? Then transfer to the higher paying account?

SFindlay

Molehusband said:

SFindlay said:

Molehusband said:

This morning as I was in the middle of cleaning up the mess of having to Fast track my savings accounts onto the improved rates, their website failed to respond and I was logged out. Currently unable to log in to my account. Just phoned them and they tell me the system is down at the moment and expected to be back up in about half an hour. I presume the problem is caused by the huge number of customers struggling to upgrade their accounts.

What institution are we talking about? Tesco that you're on about in other posts or Cynergy that was mentioned had a new issue released last night? Confused as both institutions online banking apprar to be working fine! 

I was referring to Cynergy Bank. With them changing their interest rate pretty much weekly at the moment, today they've been especially irritating because:

1 Unlike many other providers they never inform me when new products are available paying better interest rates.

2 Because I have both a normal Easy Access account + a cash ISA, I'm obliged to struggle updating both.

3 Today as I was in the middle of this, their website seemed to collapse causing me further difficulties

4 Of course, because the interest rate will plummet after 12 months, I have to be alert to this 12-months event possibly happening in future when Cynergy stop doing the weekly interest rate changes.

5 Because each time I'm obliged to open these new accounts, it means I have to also update my paying in arrangement to pay in deposits into them. In my case it involves me in what I refer to as the "£1 paying in pantomime"  to ensure I have the correct information when paying in new money into the new accounts.

So with all the above issues today has been a pain with Cynergy. Why can't they do what many other institutions do and make things easier when their interest rates change?

Simple answer is if you don't like their system don't save with them!! It takes less than a minute to open a new account and once opened about 30 seconds to fund it and close old account so not really that difficult!!

It probably took you longer writing out your 5 points to complain on here than it does to open a new account!!!