The Top Easy Access Savings Discussion Area

Molehusband

gt94sss2 said:

refluxer said:

I have two Internet Savers at the moment due to this approach but haven't closed the old one yet as this can only be done over the phone

When I last closed a Tesco savings account via telephone, they were very keen to say that it can now be done via pdf and there was no need to call them.

https://yourcommunity.tescobank.com/content/4314-How-do-I-close-my-Internet-Saver-Account-online

The problem I have had with Tesco Bank savings accounts in the past is:

1 not only that they could only be closed by making a telephone call, but

2 That after closing the account they sent me an email stating that the closing statement was available to view online. However, that was a lie because it was not viewable online and, instead, they insisted on always sending the closing statement by medieval paper/post. Since I have my accounts set as operated paperlessly, I'm unhappy with receiving paper statements.

So my question to you is: given that now we appear to be able to close an account online, have they moved fully into the 21st century and made a closing statement available online or are they still operating the medieval paper/post method?

wiseonesomeofthetime

I closed one of my Instant Savers with Tesco Bank, through the complete a form and send it to us method, and received a paper closing statement.

The closed account statement was not viewable online for me. Or at least not through the app. Must admit, I never checked online banking itself as rarely use TB online banking, just the app.

Molehusband

This morning as I was in the middle of cleaning up the mess of having to Fast track my savings accounts onto the improved rates, their website failed to respond and I was logged out. Currently unable to log in to my account. Just phoned them and they tell me the system is down at the moment and expected to be back up in about half an hour. I presume the problem is caused by the huge number of customers struggling to upgrade their accounts.

Molehusband

wiseonesomeofthetime said:

I closed one of my Instant Savers with Tesco Bank, through the complete a form and send it to us method, and received a paper closing statement.

Ah, so they're still sending closing statements to everyone (including those of us registered for "paperless") by passing the paper to postmen riding dinosaurs?

SeriousHoax

Cynergy Bank website down for maintenance.

https://onlinebanking.cynergybank.co.uk/

SFindlay

Molehusband said:

This morning as I was in the middle of cleaning up the mess of having to Fast track my savings accounts onto the improved rates, their website failed to respond and I was logged out. Currently unable to log in to my account. Just phoned them and they tell me the system is down at the moment and expected to be back up in about half an hour. I presume the problem is caused by the huge number of customers struggling to upgrade their accounts.

What institution are we talking about? Tesco that you're on about in other posts or Cynergy that was mentioned had a new issue released last night? Confused as both institutions online banking apprar to be working fine! 

SeriousHoax

Cynergy Bank now working.

Just done the fast track to get the 1.10%.

jaypers

SeriousHoax said:

Cynergy Bank now working.

Just done the fast track to get the 1.10%.

Just out of interest, did you go for Chase as well? 

Molehusband

SFindlay said:

Molehusband said:

This morning as I was in the middle of cleaning up the mess of having to Fast track my savings accounts onto the improved rates, their website failed to respond and I was logged out. Currently unable to log in to my account. Just phoned them and they tell me the system is down at the moment and expected to be back up in about half an hour. I presume the problem is caused by the huge number of customers struggling to upgrade their accounts.

What institution are we talking about? Tesco that you're on about in other posts or Cynergy that was mentioned had a new issue released last night? Confused as both institutions online banking apprar to be working fine! 

I was referring to Cynergy Bank. With them changing their interest rate pretty much weekly at the moment, today they've been especially irritating because:

1 Unlike many other providers they never inform me when new products are available paying better interest rates.

2 Because I have both a normal Easy Access account + a cash ISA, I'm obliged to struggle updating both.

3 Today as I was in the middle of this, their website seemed to collapse causing me further difficulties

4 Of course, because the interest rate will plummet after 12 months, I have to be alert to this 12-months event possibly happening in future when Cynergy stop doing the weekly interest rate changes.

5 Because each time I'm obliged to open these new accounts, it means I have to also update my paying in arrangement to pay in deposits into them. In my case it involves me in what I refer to as the "£1 paying in pantomime"  to ensure I have the correct information when paying in new money into the new accounts.

So with all the above issues today has been a pain with Cynergy. Why can't they do what many other institutions do and make things easier when their interest rates change?

SpanishBlue

jaypers said:

SeriousHoax said:

Cynergy Bank now working.

Just done the fast track to get the 1.10%.

Just out of interest, did you go for Chase as well? 

I didn't, as like lots of others, I wasn't able to.

Many of us can't use the Chase app as we don't own a smartphone with the up to date operating system required.