The Top Easy Access Savings Discussion Area

S_uk

crumpet_man said:

I presume they are checking the accent matches the nationality/region of the caller.

If that case perhaps they should've worded it as accent 'matching' rather than 'good/bad'.

And if this means that they think it's more likely someone is carrying out fraud because they have an accent that isn't local to where they live then I'm quite shocked, especially with regard to The Equality Act.

ranciduk

Zaul22 said:

Just saw this morning that Shawbrook have proposed a merger with Co-op bank. It's probably many months away from affecting their savings in any way but just potentially interesting. 

My friend worked at co-op bank last year

He said the whole place is an absolute joke and he would certainly never bank with them knowing what he knows now

as a Shawbrook customer myself I hate the sound of this!

PixelPound

phillw said:

nic_c said:
If it was something like £100 held up, you could answer, politely:

"What's the amount?"

Well, if you don't know, then how do I know I'm talking to my real bank?

"Why are you making the transfer?"

Because the savings rates you have are insulting. Do you not know what the BoE base rate is? Have you not read what the FCA have said about unfairly low savings rates.

"Is anyone making you do this?"

Yes, you. You, the bank, are making me call up and go through a set of ridiculous questions just because I want to move my money to somewhere the savings rate isn't an insult.

If I were a customer service agent on the receiving end of this, you'd get parked in the "do not help" pile.

I take it in my stride & try to remain light hearted. I'm already inconvenienced, upsetting myself over something so trivial would be pointless.

Did say politely. No point ranting.

Tbh, if a bank was still flagging a payment I'd done several times before, I'd switch out.

Don't mind if it is new payee or unusual amount, but £100 to my own account I'd done several times already. 

phillw

Wheres_My_Cashback said:
The UK Government is just starting to take long overdue action against the banks who operate like cartels at times.

They are sticking up for Farage because they are scared he is going to stand against them. That isn't quite the same thing.

I send money between lots of accounts, I never get trouble until I move money into an account, setup a payee, send it to the new account.

S_uk

crumpet_man said:

I presume they are checking the accent matches the nationality/region of the caller.

Why would it be a problem if someone's accent didn't 'match' their nationality?

schiff

My Newcastle BRT is still showing 4.30%!

mebu60

schiff said:

My Newcastle BRT is still showing 4.30%!

They have until the 10th to increase the rate to 4.55%.

Bridlington1

S_uk said:

crumpet_man said:

I presume they are checking the accent matches the nationality/region of the caller.

Why would it be a problem if someone's accent didn't 'match' their nationality?

Whilst I'm no expert in Halifax's fraud prevention measures, I would imagine they're not just comparing my accent to the typical accent of my local area. Amongst other things they also know where I was born and may have known what sort of accent I have/how I typically speak from my previous interactions with them in branch. I have opened accounts with them in branch in the past and seem to recall that at least one of the appointments was recorded. Because of this Halifax will most likely know which accent I have.

If Halifax had blocked a payment and then someone had rung them with a different accent claiming to be me and tried to get the payment released I would expect them to become rather suspicious since this would be a pretty clear indication that they were not speaking to me at all, but instead someone pretending to be me, and that my account may well have been compromised.

phillw

S_uk said:
Why would it be a problem if someone's accent didn't 'match' their nationality?

Most peoples accent will match where they were born.

"Age = reasonable, gender and accent good"

Is obvious what it means.

subjecttocontract

What do the t & c's say about timing of the interest rate rises. 

I have some Family B/Soc bonds which track BOE base rates but the increases, I believe, take effect on the 1st of the following month, so 1st September in my case.