Sold the Wrong Car

AndyMc.....

photome wrote: »

Have i missed something re the advert.


I thought the ad was for a 220, the Op bought a 220 but ended up with a 218.

He did but at some point he knew the car wasn't the one advertised. When exactly that was is ambiguous.

Nearly_Old

citycity wrote: »

Brought a car online (from a dealership) Your first post says that it is a BMW AUC bought from a main dealer. no I didn’t test drive it or view (very common nowadays Sorry but I don't know anyone who has parted with money without driving the car first.). Spoke directly to salesman, went through details over the phone and email, done all my checks as if you were face to face. The contract/receipts all state BMW 220i, which was produced by the dealership and Lombard.

The Car arrived (from a third party delivery driver) - I signed for the delivery of the car which states 220i. The bloke who delivered it got picked up, by a colleague 10 minutes after. The documents was in the car, once I noticed it was a 218i I raised it with Lombard. Why did you raise it with Lombard first and not the dealer? You had a purchase agreement with the dealer and a totally separate HP agreement with Lombard; quote from the Lombard website: Straightforward finance for a car or van you found yourself at a dealer. Any reason why when buying from a BMW manin dealer you chose not to use BMW's own finance?

I gave them two options to either collect the vehicle or see what the dealership could offer me. Why would Lombard collect the vehicle as they only provided the finance?

Obviously they want the sale so they went off to contact the dealership. I chased Lombard (as this is who my agreement is with but that is only your finance agreement) for two months, awaiting a response from the dealership... contacting them a few times a week. They know I am using this vehicle during this period.

After those two months I went to the dealership directly, back and forth a few times about the situation. They mention my agreement is with Lombard which is correct and I should go through them. Sounds like you got to talk to somebody who gave you the wrong advice as this dispute is between you and the dealership and all Lombard are interested in is getting their monthly payments.

After another period of a few months we are at the stage where the dealership is now asking what I want? (Probably just wants me to go away) Have you told them what you want?

I am trying to find out my options, is it a possibility of giving the car back? Or realistically I am just going to get x amount off of the car? Or just a free couple of services?

I would think that after 6 months your options are very limited:
a) you could return the car and be charged for 6 months use, depreciation, etc.
b) you could return that car and hope that the dealer offsets any price difference between the 218 and 220 against the costs in a)
c) you could keep the car and try to get the price difference between the 218 and 220 at the time of purchase as a refund
d) I'd not accept "free" services as the onboard systems can easily be updated to say that a service has been done.

Herzlos

Are you trying to say that you accepted the delivery before noticing it was the wrong car? That your thorough inspection missed the 218i badge? On discovering it was wrong, why didn't you take it straight to the dealership?
It sounded like you knew it was the wrong one when you signed for it, in the hope of getting a huge discount on it.
Do you know if it was the advert that was wrong, or it was a different car? Do the registration, paperwork and spec all match apart from the engine?
If it was me, I'd have told the delivery driver to sod off, or left the car on the dealers forecourt instead of playing phone ping pong for 6 months.

Never buy a car unseen unless you're going over it with a microscope.

Jono111

OP - Sorry I can't help with your problem but I do have a [STRIKE]Mondeo[/STRIKE] Ferrari for sale if you're interested.

DCFC79

Ok I still dont understand why you wouldn't check the car before you signed for it, were you hassled to sign for it ?

And

Buying a car without veiwing and test driving it is a big no no, even Honest John would say not to do it, got a link to say its common these days ?

[Deleted User]

DCFC79 wrote: »

Ok I still dont understand why you wouldn't check the car before you signed for it, were you hassled to sign for it ?

And

Buying a car without veiwing and test driving it is a big no no, even Honest John would say not to do it, got a link to say its common these days ?

Bid and won a car on eBay 9 years later still have her.

Only viewed and drove on the day I handed over the cash.


Slightly different to the OP but still bought unseen

waamo

DCFC79 wrote: »

Buying a car without veiwing and test driving it is a big no no, even Honest John would say not to do it, got a link to say its common these days ?

It does seem fairly common. Most threads on here that want help with a problem vehicle seem to mention they bought a car they didn't view.

Herzlos

Mr.Everready wrote: »

Having a quick look on Autotrader, the difference in price is £2,000 or £3,000 ! I'd be kicking up a bigger fuss, not emailing them every few days, especially after 6 months.

We don't know if it was priced as a 218 or a 220 though. Might have been bought long distance because it was cheap for a 220.

neilmcl

Herzlos wrote: »

We don't know if it was priced as a 218 or a 220 though. Might have been bought long distance because it was cheap for a 220.

This is a good point. The OP might have though he was getting a bargain when in reality they paid the price for the car he eventually got.

Whether he sussed it was the wrong car before, during or after it was delivered isn't really relevant, the fact remains he hasn't got the car he thought he was getting and so he's the one that must decide what he now wants. As I've already advised he needs to speak to BMW customer services and remind Lombard that they are equally liable with the dealer for any breach of contract.

AdrianC

neilmcl wrote: »

Whether he sussed it was the wrong car before, during or after it was delivered isn't really relevant

Yes, it is.
Before delivery, he had the opportunity to reject it.
Even after delivery, he had 14 days to reject it as a distance sale.



And even more relevant is whether he sussed before agreeing to buy.