MSE Big Winter Energy Switch

Former_E.ON_Company_Representative:_Malc

valence wrote: »

My application for switching to E.ON - Fix 2 Year MSE Collective Feb 2019 has been in progress since 21 February (date of the MSE Energy Club confirmation email), and I still have not heard anything from E.ON.

I am an E.ON customer and was on E.ON Go Online 1 Year v6 till 3 March. E.ON have now moved me to the standard tariff. My email enquiry about progress to [EMAIL="energyclub@moneysavingexpert.com"]energyclub@moneysavingexpert.com[/EMAIL] from 4 March is still without answer.

Any suggestions on what to do next would be much appreciated.

Hello valence and welcome to the Forums.

As you've received confirmation from the Cheap Energy Club that your request to switch to the E.ON Fixed 2 Year MSE Collective Feb 2019 has been successful, all sounds fine.

With Collectives like this, broker sites send us requests to switch in batches. This is for both internal moves and changes of supplier. These requests are worked manually by a ring-fenced team here at E.ON and there can be a delay between a customer signing up for a tariff and the details appearing on their account. Don't worry, tariffs are backdated to when first signing up.

Malc

valence

Many thanks, Malc. So, hopefully it should happen sometime soon.

brokthebadger

Hi,

I am also an existing E.on customer (E.ON Go Online 1 Year v9) and also signed up for the same E.ON - Fix 2 Year MSE Collective Feb 2019 on the 20th of February. Similar to you I have not received any confirmation direct from the company, just the MSE cheap Energy club email confirmation. I contacted E.on customer services this morning and was told:

- our back office team are processing the renewals through MSE
- they do not see any update yet on the account
- it can take upto 35 days for money saving expert to process the renewal and update your account
- however it will be back dated in your favour

Make of that what you will!

valence

Thanks for this information, brokthebadger. 35 days is way longer than the "In a week or so: If your switch is accepted - you'll receive a welcome pack from your new supplier(s) confirming your application details" from the MSE Energy Club confirmation email.

If the process takes that long, it would have been nice to have a short holding email from the ring-fenced team at E.ON mentioned by Malc confirming that they have our data and the wheels have been set in motion. Of course, if our batch of requests has not reached E.ON yet, they cannot do much.

prixon

brokthebadger wrote: »

Hi,


- however it will be back dated in your favour
!

...though I assume that if someone was on a cheaper EON plan and applied through MSE to lock into the 2 year rate while it was on offer, then they would [eventually] still backdate it in EONs favour?

Former_E.ON_Company_Representative:_Malc

brokthebadger wrote: »

Hi,

I am also an existing E.on customer (E.ON Go Online 1 Year v9) and also signed up for the same E.ON - Fix 2 Year MSE Collective Feb 2019 on the 20th of February. Similar to you I have not received any confirmation direct from the company, just the MSE cheap Energy club email confirmation. I contacted E.on customer services this morning and was told:

- our back office team are processing the renewals through MSE
- they do not see any update yet on the account
- it can take upto 35 days for money saving expert to process the renewal and update your account
- however it will be back dated in your favour

Make of that what you will!

Hello brokthebadger and thank you for bringing this to my attention.

As I posted above, whilst I'm aware of delays due to the manual nature of the way we handle collective tariffs, 35 days is new to me. Consequently, I've raised this with the manager of the area dealing with these tariff transfers. I'll let you know more once this has been looked into and I have a reply.

I can confirm, the tariff will be backdated to the date it was signed up to.

Thanks again for the heads up brokthebadger.

Malc

Former_E.ON_Company_Representative:_Malc

valence wrote: »

Many thanks, Malc. So, hopefully it should happen sometime soon.

valence wrote: »

Thanks for this information, brokthebadger. 35 days is way longer than the "In a week or so: If your switch is accepted - you'll receive a welcome pack from your new supplier(s) confirming your application details" from the MSE Energy Club confirmation email.

If the process takes that long, it would have been nice to have a short holding email from the ring-fenced team at E.ON mentioned by Malc confirming that they have our data and the wheels have been set in motion. Of course, if our batch of requests has not reached E.ON yet, they cannot do much.

You're welcome valence. Happy to help.

As above, 35 day delays are new to me and I've raised this with the relevant people here at E.ON. Will let you know once I've an answer.

Malc

Former_E.ON_Company_Representative:_Malc

E.ON_Company_Representative:_Malc wrote: »

Hello brokthebadger and thank you for bringing this to my attention.

As I posted above, whilst I'm aware of delays due to the manual nature of the way we handle collective tariffs, 35 days is new to me. Consequently, I've raised this with the manager of the area dealing with these tariff transfers. I'll let you know more once this has been looked into and I have a reply.

I can confirm, the tariff will be backdated to the date it was signed up to.

Thanks again for the heads up brokthebadger.

Malc

E.ON_Company_Representative:_Malc wrote: »

You're welcome valence. Happy to help.

As above, 35 day delays are new to me and I've raised this with the relevant people here at E.ON. Will let you know once I've an answer.

Malc

Hello all and, as promised, I've an update on the questions raised this week about delays to accounts going on to the MSE Collective Feb 19 tariff.

The manager of the area concerned has told me demand for this tariff has exceeded expectations and, as a result, we're dealing with a large backlog. Extra resources are being put in place and we're looking to be in a better position by the end of next week. This is for both internal tariff switches and changes of supply.

As I've mentioned previously in this thread, transfers will be backdated to the date customers signed up. This includes anyone defaulting on to our standard Energy Plan tariff.

Hope this explains and I'm sorry to all those affected by this delay for the inconvenience. Please let me know if anyone needs more details as happy to help.

Malc

Spooky_uk

We switched to the 2 year fix MSE collective mid February and have it confirmed after an initial issue with setting it up. Just checked online and states the correct tariff.

However just had a letter in the post from eon "We're increasing your prices" Our tariff is subject to the government price cap etc. etc.

How can this be? Pretty sure I know the definition of "fixed" so I am assuming eon do not? Yet another !!!! up?

clairet707

I'm another not very happy at the moment with the eon Mar Feb 19 switch. Signed up and have confirmed I have been switched. However I only signed up as it was portable and I double checked it was first as I knew we were moving house imminently.
I have now moved and contacted eon to port my tariff and apparently it isn't portable after all :mad::mad::mad:
Eon have said there is nothing they can do so I've lost my fab prices :mad::(