Symbio Energy feedback

slowrace

Tafrock wrote: »

But as they clearly state it takes approximately 6 months to become dcc compliant and the matter is in hand.

...

And as Ofgem clearly stated:

As highlighted in the Authority’s open letter from December 2017, those suppliers who entered the market following the 25 November 2017, should not exit Controlled Market Entry without being a DCC user.

If you consider that

The particular behaviour of concern giving rise to the proposal to make a Final Order is that Green Energy Supply failed to become a DCC User by the deadline and remains non-compliant.

is having the matter "in hand", then so be it

Tafrock

Final point on this matter. I bet Green. Energy address the issue more swiftly and professionally than symbio

They already seem to be.

devondiver

[QUOTE
I got the vastly inflated jan bill and contacted Symbio and I'm still waiting for reply after a week....whats the best way to contact them regarding partial refund of jan payment[/QUOTE]

Welcome to the forum Rosco62. Just ring your bank and ask them to refund your DD payment on the grounds that it was "vastly inflated" - and, presumably, not as initially agreed. The bank should return the money to your account poste haste under terms of their DD Guarantee.

CRISPIANNE3

CRISPIANNE3 wrote: »

I paid the original bill in full by dd when it was due. Then on Friday they said they have sent a revised bill which was half the original one. They then went on to say this would be collected on the 24 January and would I be willing to reinstate the dd.

However I never cancelled the dd in the first place and even though the revised bill was half the original amount there is no mention of a refund. Also to date no confirmation a further payment will be taken.

UPDATE

Advised no further payment to be taken and they will be refunding part of the payment taken by dd in a few days. Fingers crossed everything will now sort it self out.

Rosco62

Part refund paid today

Tafrock

So today I became a customer of green energy supply

Western Power website confirms this. Green energy recognise me as a customer by allowing full access to their customer website from today

And symbio.... Oh yes I still have access to my customer account and they seem to think I'm still with them. Lol

griffb

Talldave wrote: »

They're a few units down from the free units they've given me so far. If too many people start giving meter readings a day late it's going to hurt!!!

I admit I had doubts about these "free units", but now it's happened to me, in a big way :eek:
Having agreed last week to let the inflated January bill go and run its course naturally, yesterday I suddenly received an amended bill (from £106 down to £36, the difference of £70 has been refunded). The "problem" is I gave a reading on 13th January and this has been taken into account against an estimate of 255 units for those 13 days for a refund of 40 units. An estimate of 382 units has then been generated, and charged, for the period 13th to 31st January, but nowhere is there a charge for the 255 estimated units to 13th January, unless, come the February bill, the 255 units are deemed to be part of the 382, which seems unlikely.

Talldave wrote: »

I like the price and the incompetence is amusing, so I'm staying put.

:beer:

CRISPIANNE3

Received my refund today and will see how things go. I can you all this is more stressful dealing with this company than trying to sort out our new kitchen.

Talldave

griffb wrote: »

I admit I had doubts about these "free units", but now it's happened to me, in a big way :eek:
Having agreed last week to let the inflated January bill go and run its course naturally, yesterday I suddenly received an amended bill (from £106 down to £36, the difference of £70 has been refunded). The "problem" is I gave a reading on 13th January and this has been taken into account against an estimate of 255 units for those 13 days for a refund of 40 units. An estimate of 382 units has then been generated, and charged, for the period 13th to 31st January, but nowhere is there a charge for the 255 estimated units to 13th January, unless, come the February bill, the 255 units are deemed to be part of the 382, which seems unlikely.
:beer:

Presses the "I told you so" button!!


You've done well with a near half-month freebie - I'm only on 116 free units so far. But my next reading will be going in just after midnight on the 2nd Feb to see if I can get a 2 day freebie instead of the usual 1 day.


I know many on here think I'm talking cr** and am incapable of reading my bill, but I am pretty good at multiplication and addition (with the assistance of both Casio and Microsoft). Symbio have a flaw in their billing system which his hardly surprising given the level of incompetence they exhibit - from the clunky website, to the spelling errors, to the ludicrous explanations for the January cash-grab. It means 6% of my electricity from them has been free so far - not sure if that's sustainable for their business long term?

DragonQ

The January "cash grab" doesn't bother me at all. It just means I get more cashback from NatWest Rewards and when I switch companies after my fixed term ends, I'll get back any overpayments anyway.


It is annoying though that Santander don't seem to offer cashback for Symbio Energy like NatWest does.