Symbio Energy feedback

Tafrock

My email arrived at 19:10 last night

tk47

matelodave wrote: »

You can always look at your account on line and frequently the bill has already post there before they send the e-mail.

Please refer to my posts over that last few days above.
https://forums.moneysavingexpert.com/showpost.php?p=76662467&postcount=628

Symbio have removed all the history online.
The bills, the past usage graphs. - all gone!

I'm not sure if Symbio are hoping by 'burning the books' they think none of us have all the historical data already saved.
Let's hope it's just a temporary computer glitch.

Tafrock

This could account for everyone's overestimation. If they have no historical records of customers usage how can they accurately estimate someone's usage

matelodave

tk47 wrote: »

Please refer to my posts over that last few days above.

Symbio have removed all the history online.
The bills, the past usage graphs. - all gone!

I'm not sure if Symbio are hoping by 'burning the books' they think none of us have all the historical data already saved.
Let's hope it's just a temporary computer glitch.

I download and save my bills as PDF's when they are posted so I dont have a problem if their system goes off-line or they go bust.

I keep a folder with all the bills from all my suppliers over the past ten years and it gets backed up regularly so it doesn't get lost.

I also keep my own spreadsheet with both weekly and monthly meter readings for my records.

I do the same for my water and phone bills. I might seem to be a bit OTT but it makes all the difference if there's a query and you've got the info at your fingertips.

tk47

Tafrock wrote: »

This could account for everyone's overestimation. If they have no historical records of customers usage how can they accurately estimate someone's usage

Your EAC should be stated at the bottom of your bill.

At least it always used to be, and in December for the first time, Symbio actually found the split figures for E7 I provided on sign up, rather than assume its 42% low rate. They still used the assumed 42% split though, despite having found the correct figures

I'm happy for them to continue (start?) to bill me according to term 3.17 - of the version of the terms we both agreed to back in the Summer.

tk47

matelodave wrote: »

I download and save my bills as PDF's when they are posted so I dont have a problem if their system goes off-line or they go bust.

I keep a folder with all the bills from all my suppliers over the past ten years and it gets backed up regularly so it doesn't get lost.

I also keep my own spreadsheet with both weekly and monthly meter readings for my records.

I do the same for my water and phone bills. I might seem to be a bit OTT but it makes all the difference if there's a query and you've got the info at your fingertips.

They haven't gone off-line - Symbio have removed them.

Did you read this post yet?

matelodave

tk47 wrote: »

They haven't gone off-line - Symbio have removed them.

Did you read this post yet?

My old bills are still on-line but the graph has been reset to January. It wont bother me if they do remove the old bills because I've already downloaded them all and I'll do the same when the January one appears.

I dont need or want the graph because I've already got my own, derived from my spreadsheet records

tk47

matelodave wrote: »

My old bills are still on-line ...

[STRIKE]You're lucky! :cool:

Everyone else has reported they've gone.
Symbio have even changed the URL, so you don't get a error message, as I posted above, so a deliberate act by Symbio.[/STRIKE]

matelodave wrote: »

I'll do the same when the January one appears.

[STRIKE]The January bill summary is online now. As is the bill reference if you know where to look
Some people have already received emails containing the full bill.

I'm surprised if you have just checked and seen all the old bills online on your specific account, you cannot see January's bill there too.[/STRIKE]

Edit: Looks like you've later agreed they the bills not there for you either

Tafrock

Yes my eac is there so why dont they use it for calculations.

Eac is 2551 kWh ie 216. 66kWh per 31 day month NOT 406.

I am willing to accept my eac has increased. I've just worked it out to 2682.2 kWh per year

That equates to 227.8 kwh per 31 day month

So why bill me for 406 kWh. It's wrong

Tafrock

My bills are still there. In a very simplified format though. The graphs have all vanished

Symbio towers is going to be busy Monday morning.