Symbio Energy feedback

molerat

molerat wrote: »

Back with them officially tomorrow, not heard anything more from Utilita. I have a new on line account with the new number which shows me as being on the same Aug tariff as before so it looks like some of the bits are joining back together, again will have to see how it pans out.

Advance bill received today with rates as per previous account, no exit fee and contract end date of 6 Nov 2020, possibly a little bonus then. Plus up to today's return date I have not paid for £52 worth of electric, I wonder if they will manage to figure it out

Swipe

I can save £50 by moving. Are these worth switching to?

ywlgy

Did anyone receive November bill? The DD is supposed to be taken today but wasn't.

griffb

ywlgy wrote: »

Did anyone receive November bill? The DD is supposed to be taken today but wasn't.

My billing date is 1st of the month. Following the billing error in September (when the d/d for the August bill was at first not taken into account) my bills are now produced a couple of weeks later, with d/d taken around the 18th. This gives time for the cash payments to catch up, and for the end of month meter reading to come back from validation.

BoxerfanUK

BoxerfanUK wrote: »

I contacted Santander yesterday regarding Symbio not being on their list for cashback purposes on their 123 account. They said they will submit my request for it to be reviewed for inclusion.

I know this was mentioned on this thread sometime ago but I thought it worth another push. Not holding out much hope but nothing ventured.

UPDATE
I received a reply yesterday from Santander.

"Unfortunately, GC Re Symbio Energy Limited isn't eligible for cashback. This is because the company is a billing company and not a direct supplier. A billing company is a third party that will pay your supplier on your behalf. To earn cashback, you'll need to pay an eligible supplier directly by Direct Debit.

If however you choose to go through the company direct claiming under the (OIN ######) you will be eligible for 2% cashback on this Direct Debit.

We note you were getting cashback for GC Re Octopus-Iresa, however this was approved on 12 October 2016. Since this date, a review was done regarding go cardless payments. A decision was made to not pay for any new go cardless direct debits, as the company is a billing company and not a direct supplier."

griffb

BoxerfanUK wrote: »

We note you were getting cashback for GC Re Octopus-Iresa, however this was approved on 12 October 2016. Since this date, a review was done regarding go cardless payments. A decision was made to not pay for any new go cardless direct debits, as the company is a billing company and not a direct supplier."

Tell them you are off to NatWest, who have now approved Symbio for cashback

Gerry1

griffb wrote: »

Tell them you are off to NatWest, who have now approved Symbio for cashback

They would have to have approved GoCardless because that's the party that BoxerfanUK is paying.

griffb

Gerry1 wrote: »

They would have to have approved GoCardless because that's the party that BoxerfanUK is paying.

NatWest's argument was simply that they could not identify payments to Symbio from other payments via GoCardless. They seem to have caved in when it was pointed out that our statements clearly read "Symbio Energy" with no reference at all to GoCardless.


I agree though Santander's argument seems more all-embracing

BoxerfanUK

EnergyTwist wrote: »

Rinse & repeat?
https://forums.moneysavingexpert.com/discussion/5960285/symbio-energy-feedback&page=23

Maybe time for you to take a review of who you bank with...:cool:

You can get £150 for switching bank account too! :money:

Yes I get that but it's a 123 account so 20K @1.5% (minus £5 monthly fee) as against 0.90p per month lost on the energy cashback. It's only electric with Symbio.

fewkeste

BoxerfanUK wrote: »

Yes I get that but it's a 123 account so 20K @1.5% (minus £5 monthly fee) as against 0.90p per month lost on the energy cashback. It's only electric with Symbio.

You could change your account to a 123 Lite account and pay only £1 a month. You still get cashback and you could move the vast majority of your cash to something like Marcus or one of the other best buys and get around 1.5% interest that way. Then just 'top up' your 123 account from your savings account when standing orders and direct debits are due.

That's what I did. I keep a nominal £200 in my 123 Lite account then send money from my Marcus account to bolster the 123 Lite account when I know I've got a direct debit or standing order due to go out.

I'm still getting 1.5% on my spare cash in Marcus and I'm getting cashback in my 123 Lite account of over £5 a month for a £1 a month fee.

New Marcus customers get less than 1.5% but there are now other accounts out there that pay that or a little bit more I believe.