I left E.ON for Neon Reef. Anyone else in my situation got any comms/payment regarding credit?
lisyloo said:Regarding Symbio/eon next who did you complain to please?my closing reading with Symbio was incorrect (they’ve admitted that) but say they cannot now change bills as they are in administration.
Now that E.ON have sent me a cheque in the post with a covering letter that includes my Symbio account number, they really can't use that excuse any more, so I've raised a complaint with E.ON, got a complaint reference and if they've not BACS'ed the money to me within 8 weeks I'll go to the ombudsman.
Do keep us updated with your progress, but I would expect E.ON to say that they are simply passing on the credit advised to them by the Administrators, they can still reasonably claim to have no more detail than your Symbio account number and the balance owed. Hope it works out for you though.
So what is the process in general for consumers with unresolved issues?can you complain to companies in administration?if so the company? or the administrators?Can you use the ombudsman?ofgem?i understood we are protected but not sure how this works.
There’s a trick to extend them
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