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Symbio Energy feedback
Comments
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HI guys
hope you might be able to help- we had a SMETS2 meter fited about 2months ago via Symbio. Since then Symbio have been using estimated meter readings but recording these as 00000 on the bill. They dont appear to be using smart meter readings (or if they do they arnt in my meter reading section of customer portal)- I emailed and asked when they would start to use smartmeter readings 6 weeks ago and no reply, have also called but dont seem to be able to get through.
I tried to submit a meter reading manually but wont allow me to do that- intially returned an error that i needed to put in a night time eading (we arent on a split tarif) and then it said reading couldnt be lower than last reading......
any thoughts? anyone else got experience of them changing to smartmeter readings?0 -
we had a SMETS2 meter fitted about 2months ago via Symbio
I had a feeling smart meters + Symbio would be a recipe for disaster
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Swipe said:we had a SMETS2 meter fitted about 2months ago via Symbio
I had a feeling smart meters + Symbio would be a recipe for disaster
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1jim said:Swipe said:we had a SMETS2 meter fitted about 2months ago via Symbio
I had a feeling smart meters + Symbio would be a recipe for disaster
1 -
1jim said:HI guys
hope you might be able to help- we had a SMETS2 meter fited about 2months ago via Symbio. Since then Symbio have been using estimated meter readings but recording these as 00000 on the bill. They dont appear to be using smart meter readings (or if they do they arnt in my meter reading section of customer portal)- I emailed and asked when they would start to use smartmeter readings 6 weeks ago and no reply, have also called but dont seem to be able to get through.
I tried to submit a meter reading manually but wont allow me to do that- intially returned an error that i needed to put in a night time eading (we arent on a split tarif) and then it said reading couldnt be lower than last reading......
any thoughts? anyone else got experience of them changing to smartmeter readings?
Could be worse though, my gas smart meter (that I mentioned in my last post) was replaced with a dumb one with physical number wheels. Even the gas supplier wants nothing to do with the SMETS2 electric meter, and they were able to previously take readings from the gas smart meter!0 -
Swipe said:1jim said:Swipe said:we had a SMETS2 meter fitted about 2months ago via Symbio
I had a feeling smart meters + Symbio would be a recipe for disaster
wish I had stuck with dumb meter to be honest1 -
tghe-retford said:1jim said:HI guys
hope you might be able to help- we had a SMETS2 meter fited about 2months ago via Symbio. Since then Symbio have been using estimated meter readings but recording these as 00000 on the bill. They dont appear to be using smart meter readings (or if they do they arnt in my meter reading section of customer portal)- I emailed and asked when they would start to use smartmeter readings 6 weeks ago and no reply, have also called but dont seem to be able to get through.
I tried to submit a meter reading manually but wont allow me to do that- intially returned an error that i needed to put in a night time eading (we arent on a split tarif) and then it said reading couldnt be lower than last reading......
any thoughts? anyone else got experience of them changing to smartmeter readings?
Could be worse though, my gas smart meter (that I mentioned in my last post) was replaced with a dumb one with physical number wheels. Even the gas supplier wants nothing to do with the SMETS2 electric meter, and they were able to previously take readings from the gas smart meter!
following this I want to move away from symbio but suspect they will block all moves into this is resolved- no win situation, so at least if they do go belly up there will have to be a resolution0 -
1jim said:HI guys
hope you might be able to help- we had a SMETS2 meter fited about 2months ago via Symbio. Since then Symbio have been using estimated meter readings but recording these as 00000 on the bill. They dont appear to be using smart meter readings (or if they do they arnt in my meter reading section of customer portal)- I emailed and asked when they would start to use smartmeter readings 6 weeks ago and no reply, have also called but dont seem to be able to get through.
I tried to submit a meter reading manually but wont allow me to do that- intially returned an error that i needed to put in a night time eading (we arent on a split tarif) and then it said reading couldnt be lower than last reading......
any thoughts? anyone else got experience of them changing to smartmeter readings?
I've now had two estimated bills that are more than double the amount actually used. It is Symbio, so I'm not too surprised at that. I've been with them sometime now, so am used to their "unique" billing. I'm on a fix until Feb 22 at 12.6p, so not too worried at the moment.
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I believe today is the final demand for the £450K which is a month late. Maybe them going under this week is the only way to get my final bill credit back.
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