Symbio Energy feedback

hojkoff

QrizB said:

I don't know where you are but if you try eg. Which? Switch or the CAB site you should find other suppliers a similar price to Symbio.

From Which? Switch

We have found 0 energy plans that could reduce your bills

They seem the cheapest...

QrizB

Yes, but you said:

I've just moved house and the previous supplier was with with Symbio. I'm currently looking to set up my energy supplier and everyone seems to be significantly more expensive than Symbio.

To put into perspective the cheapest on Compare the Market is Blue Energy at 18.7p/kWh and 20.38p/day standing charge. Symbio are showing as 12.9p/kWh and 10p/day standing charge. This is a big difference. 

Can someone tell me that I'm reading this wrong so I don't need to consider Symbio any more.

How many were eg. £20/yr more expensive? Symbio are often the very cheapest but others are only slightly more, definitely a closer price than the Blue Energy tariff you quote.

Of course if you want the very cheapest tariff then you are probably stuck with Symbio.

Gerry1

hojkoff said:

I've just moved house and the previous supplier was with with Symbio. I'm currently looking to set up my energy supplier and everyone seems to be significantly more expensive than Symbio.

To put into perspective the cheapest on Compare the Market is Blue Energy at 18.7p/kWh and 20.38p/day standing charge. Symbio are showing as 12.9p/kWh and 10p/day standing charge. This is a big difference. 

Can someone tell me that I'm reading this wrong so I don't need to consider Symbio any more.

Sounds like you didn't search the whole of the market, always a big risk if you don't start with Citizens Advice and 'Which? Switch.

Reed_Richards

hojkoff said:

They seem the cheapest...

Symbio are very often the cheapest but you will find a myriad of complaints about their customer service.  It's your choice.  

molerat

Unlikely you will find a fixed tariff cheaper than Symbio, for me the next is around +£110 and for my daughter +£240.

Their CS is non existent, they overcharge on DDs (which can be sneakily got round !) but their billing, in a roundabout sort of way, is accurate and they are pretty good with closing bills.  Never left with a credit balance though so I don't know how quick they are to refund.

niktheguru

Gerry1 said:

hojkoff said:

I've just moved house and the previous supplier was with with Symbio. I'm currently looking to set up my energy supplier and everyone seems to be significantly more expensive than Symbio.

To put into perspective the cheapest on Compare the Market is Blue Energy at 18.7p/kWh and 20.38p/day standing charge. Symbio are showing as 12.9p/kWh and 10p/day standing charge. This is a big difference. 

Can someone tell me that I'm reading this wrong so I don't need to consider Symbio any more.

Sounds like you didn't search the whole of the market, always a big risk if you don't start with Citizens Advice and 'Which? Switch.

No, which switch has a major weakness. That is if you put in an existing tariff and its the cheapest, the website throws a wobbler and tells you there is nothing cheaper and doesn't want to give you any results. It happened to me for some time. You have to then either not give your existing supplier or make it up. Thats why i've always preferred the citizens advice switching tool.

jbuchanangb

I've just moved house and the previous supplier was with with Symbio. I'm currently looking to set up my energy supplier and everyone seems to be significantly more expensive than Symbio.

The first thing you must do is read your meters, and contact Symbio to open an account. They are your supplier by default until you switch. Once you have established yourself with them, you can consider switching to any other supplier of you choice.

CRISPIANNE3

QrizB said:

I don't know where you are but if you try eg. Which? Switch or the CAB site you should find other suppliers a similar price to Symbio.

Not at 10.246 per kw plus vat

Gerry1

niktheguru said:

Gerry1 said:

hojkoff said:

I've just moved house and the previous supplier was with with Symbio. I'm currently looking to set up my energy supplier and everyone seems to be significantly more expensive than Symbio.

To put into perspective the cheapest on Compare the Market is Blue Energy at 18.7p/kWh and 20.38p/day standing charge. Symbio are showing as 12.9p/kWh and 10p/day standing charge. This is a big difference. 

Can someone tell me that I'm reading this wrong so I don't need to consider Symbio any more.

Sounds like you didn't search the whole of the market, always a big risk if you don't start with Citizens Advice and 'Which? Switch.

No, which switch has a major weakness. That is if you put in an existing tariff and its the cheapest, the website throws a wobbler and tells you there is nothing cheaper and doesn't want to give you any results. It happened to me for some time. You have to then either not give your existing supplier or make it up. Thats why i've always preferred the citizens advice switching tool.

That's a bit disappointing.  It's a rebadged version of Energylinx but it defaults to showing all most suppliers, and it sometimes shows exclusive offers.  As usual the answer is to shop around, and that includes price comparison websites.

It's still worthwhile to start with CA and 'Which? Switch?' and then try a few others.

As all claims about savings should be ignored, it can also make sense to state you are currently with a supplier other than your own so that any cheaper tariffs they have are not suppressed.

CRISPIANNE3

As usual tried to give them a reading via my iPhone and a picture of the meter. However every time I tried to submit data I kept getting logged out. In the end just gave them a reading via their portal. 

This month my actual usage is 255 against their increased forecast for June of 545 units.