Symbio Energy feedback

Talldave

CRISPIANNE3 said:

Well that explains why good customers like myself and many others are charged over estimated bills. 

Except that they'd already kicked off their interest free loan project at the start of 2020, before Covid kicked in.

UnclaimedEnergy said:

'Viable profitable business' - think this is the biggest lie of 2020...

I think the government have had bigger - mostly around Covid!

UnclaimedEnergy

Talldave said:

UnclaimedEnergy said:

'Viable profitable business' - think this is the biggest lie of 2020...

I think the government have had bigger - mostly around Covid!

It's close though 

Delburn

"Viable profitable business"
You can judge the truthfulness of this from publicly available records:
2014 £0.9m loss
2015 £1.1m loss
2016 £1.1m loss
2017 £1.2m loss
2018 £6.5m profit (would have been £5.9m loss but the parent company agreed to write off a £12.4m loan)

devondiver

Delburn said:

"Viable profitable business"
You can judge the truthfulness of this from publicly available records:
2014 £0.9m loss
2015 £1.1m loss
2016 £1.1m loss
2017 £1.2m loss
2018 £6.5m profit (would have been £5.9m loss but the parent company agreed to write off a £12.4m loan)

Interesting. Who is parent? (Bank of Mum and Dad?)
Perhaps the 90 odd quid I just bunged them via their bank details will help. 

Snudz

Latest trust pilot review, if it can be believed as being valid give that its 5stars, claims Symbio to be great and potential customers shouldn’t be put of by fluctuating DD as they offer great tariffs etc.  As an example the reviewers own DD fluctuate and range from £62 to £200 a month.

Sorry, if your finances are such that you’re not bothered by a DD fluctuating by that much, you’re probably not the type of person that concerns themselves with searching out the cheapest tariff.

Decent customer service goes a long way as does a company you can rely on and trust.  Not sure Symbio ticks any of those boxes.

rp1974

Only other source of reliable information except Facebook and Twitter,obviously.;).

HonestJohn

Account closed, credit refunded and direct debit cancelled. Good luck to the rest of you. Now with Neon Reef.

CRISPIANNE3

In a senior moment I tried to give them a more positive review on TP but got pulled and according to that site because I violated the rules. There was nothing negative only picking up on the positive. This was when I thought they had got back to sensible estimates.

danielson81

HonestJohn said:

Account closed, credit refunded and direct debit cancelled. Good luck to the rest of you. Now with Neon Reef.

Hi, I am in the same position, switched on 1st November, how long did it take to get your final bill? 

molerat

danielson81 said:

HonestJohn said:

Account closed, credit refunded and direct debit cancelled. Good luck to the rest of you. Now with Neon Reef.

Hi, I am in the same position, switched on 1st November, how long did it take to get your final bill? 

Should be within 2 weeks so any day now - I switched on 28th Sep and billed on 12th Oct.