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Tafrock wrote: »
I haven't had such an email yet. Thanks for the warning. Ill switch away at earliest opportunity if they go down that route. How long have you been a customer. Have they taken your direct debits on time. I've not had an initial bill yet or had any direct debit taken but I wasn't expecting one for a couple of weeks yet
Treewood wrote: »
Symbio have pulled the stunt of changing my:
"Symbio 1 Year Fixed February 2019 v2"
contact from being pay on receipt of bill, to one requiring an advance payment, which means I have to pay two bills in one month (One the normal bill - the other the advance payment). They say I can either accept it in return for a £5.00 credit plus a 2 month contract extension or leave. A contract extension is of course worthless if they cease trading, and I do wonder if they are using this trick to improve their cashflow.
They argue this is necessary to contain their costs. However one reason for chosing this tariff is that I do not want to pay upfront and then experience hassle getting overpayment returned when I leave. Furthermore I had hoped by entering a 12 month contract I would not be immediately trying to change supplier again.
This (and other comments on the forum) makes me wonder how long Symbio will last.
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