Symbio Energy feedback

CRISPIANNE3

helmsy157 said:

hi guys, been reading the various comments re symbio and talk of moving to green energy, please note that there may be a scam here when you try to go to their site and find you are logged into another "green" supplier. Had a search round and found another supplier who has been here a while, has a good trust pilot rating and prices close to others above  for me fixed with £5 exit fee and 22.05 and 14.99  look forward to comments

Scam what scam. You just have to be careful you are on the correct site and that applies to any website you care to mention.

Talldave

CRISPIANNE3 said:

I am transferring to Green Energy, Newcastle Upon Tyne and they are cheaper for me. than Symbio. The rate is 10.87 per kw and 20.00p  a day standing charge and that includes the VAT. So Symbio perhaps not so cheaper after all.

Symbio are offering 10.87p per kWh and 19.5p, which is cheaper.  Even better, of course, if the free units continue....

DawnCrush

Talldave said:

I emailed Symbio to ask why they ignored my meter reading this month, despite issuing the bill 5 days after the reading was provided, when they normally use the reading in a bill generated 2 or 3 days after the reading is provided.  I got a cut & paste reply, the same as the emails you get when you submit a reading, that they send the readings to the regulator for validation.  I believe that to be a lie, since Ofgem don't dabble in monthly meter reads do they?

It's not Ofgem that validates meter readings, but an independant meter reading validation agency. If they've not been validated by the time the bill is produced, then an estimate may be used by the supplier.
As the supplier indicates, the reading should be validated (or maybe rejected) by the time the next bill monthly is produced.

DawnCrush

griffb said:

helmsy157 said:

OOOPs forgot supplier name   " So Energy"

Sadly not even close for me (eastern region)

Not doing well in Yorkshire either.

Here Symbio have a traiff that charges 11.163 pence per kWh and 19.500 pence per day
compared to So Energy that charge 13.230 pence per kWh and 22.050 pence per day

Gerry1

Surely the independent meter reading validation agency doesn't check every monthly reading, only the final reading where the customer is switching supplier?

Talldave

DawnCrush said:

Talldave said:

I emailed Symbio to ask why they ignored my meter reading this month, despite issuing the bill 5 days after the reading was provided, when they normally use the reading in a bill generated 2 or 3 days after the reading is provided.  I got a cut & paste reply, the same as the emails you get when you submit a reading, that they send the readings to the regulator for validation.  I believe that to be a lie, since Ofgem don't dabble in monthly meter reads do they?

It's not Ofgem that validates meter readings, but an independant meter reading validation agency. If they've not been validated by the time the bill is produced, then an estimate may be used by the supplier.
As the supplier indicates, the reading should be validated (or maybe rejected) by the time the next bill monthly is produced.

Ignoring the issue of Symbio's lies, I cannot believe that it takes more than a smidgen of CPU load and a few microseconds to run the checking algorithm on a single input value and return either TRUE or FALSE as a result or, as I suspect, return a reading value either equal to the submitted value or adjusted according to the super secret (but often crap) industry algorithm. 
Why, therefore,  this task cannot be completed in 5 days when it's usually adequately handled in 2 or 3 is puzzling. 

Of course what I'm most annoyed about is that by ignoring my reading I was excluded from this month's free units giveaway game.

Gerry1 said:

Surely the independent meter reading validation agency doesn't check every monthly reading, only the final reading where the customer is switching supplier?

I guess that depends whether Symbio ask them to?  I've asked previously, and not had an answer, whether that costs Symbio per "check" or whether they're paying a flat rate for as many checks as they want.

I don't believe a word Symbio write, since what they write is a lie anyway, so I guess I'll never know whether the super secret industry body sees all my readings.

DawnCrush

CRISPIANNE3 said:

I am transferring to Green Energy, Newcastle Upon Tyne and they are cheaper for me. than Symbio. The rate is 10.87 per kw and 20.00p  a day standing charge and that includes the VAT. So Symbio perhaps not so cheaper after all.

Can I ask which currently available tariff that is please, CRISPIANNE3?

e.g. Green's Ampere tariff in Newcastle upon Tyne is 20p/day but 11.298p/kWh
https://green.energy/tariffs

Whereas Symbio would charge 19.5p/day and 11.164p/ kWh on their Winter Monthly Plan February 20 v2 tariff (again for Newcastle Upon Tyne area)

CRISPIANNE3

DawnCrush said:

CRISPIANNE3 said:

I am transferring to Green Energy, Newcastle Upon Tyne and they are cheaper for me. than Symbio. The rate is 10.87 per kw and 20.00p  a day standing charge and that includes the VAT. So Symbio perhaps not so cheaper after all.

Can I ask which currently available tariff that is please, CRISPIANNE3?

e.g. Green's Ampere tariff in Newcastle upon Tyne is 20p/day but 11.298p/kWh
https://green.energy/tariffs

Whereas Symbio would charge 19.5p/day and 11.164p/ kWh on their Winter Monthly Plan February 20 v2 tariff (again for Newcastle Upon Tyne area)

 I will have to pay Symbio an exit fee (reluctantly) but their fix finished in early November. 

Details as sent to me from Green

Your tariff

 

Tariff Name	Ampere
Tariff Type	Fixed
	Electricity	Gas
Unit Rate(s) p/kWh	10.873800
Standing Charge p/day	20.000400
Exit Fee	£36.00
Price Guaranteed Until	02/03/2021

The above charges are inclusive of VAT at 5%

You have 14 days to change your mind and remain with your current supplier, simply contact us within 14 days to do so. 

CRISPIANNE3

Talldave said:

DawnCrush said:

Talldave said:

I emailed Symbio to ask why they ignored my meter reading this month, despite issuing the bill 5 days after the reading was provided, when they normally use the reading in a bill generated 2 or 3 days after the reading is provided.  I got a cut & paste reply, the same as the emails you get when you submit a reading, that they send the readings to the regulator for validation.  I believe that to be a lie, since Ofgem don't dabble in monthly meter reads do they?

It's not Ofgem that validates meter readings, but an independant meter reading validation agency. If they've not been validated by the time the bill is produced, then an estimate may be used by the supplier.
As the supplier indicates, the reading should be validated (or maybe rejected) by the time the next bill monthly is produced.

Ignoring the issue of Symbio's lies, I cannot believe that it takes more than a smidgen of CPU load and a few microseconds to run the checking algorithm on a single input value and return either TRUE or FALSE as a result or, as I suspect, return a reading value either equal to the submitted value or adjusted according to the super secret (but often crap) industry algorithm. 
Why, therefore,  this task cannot be completed in 5 days when it's usually adequately handled in 2 or 3 is puzzling. 

Of course what I'm most annoyed about is that by ignoring my reading I was excluded from this month's free units giveaway game.

Gerry1 said:

Surely the independent meter reading validation agency doesn't check every monthly reading, only the final reading where the customer is switching supplier?

I guess that depends whether Symbio ask them to?  I've asked previously, and not had an answer, whether that costs Symbio per "check" or whether they're paying a flat rate for as many checks as they want.

I don't believe a word Symbio write, since what they write is a lie anyway, so I guess I'll never know whether the super secret industry body sees all my readings.

In the Which report it was stated to save on staff costs they use software. If that makes sense.

DawnCrush

CRISPIANNE3 said:

.Details as sent to me from Green

Your tariff

 

Tariff Name	Ampere
Tariff Type	Fixed
	Electricity	Gas
Unit Rate(s) p/kWh	10.873800
Standing Charge p/day	20.000400
Exit Fee	£36.00
Price Guaranteed Until	02/03/2021

The above charges are inclusive of VAT at 5%

You have 14 days to change your mind and remain with your current supplier, simply contact us within 14 days to do so. 

That's odd, as it's not what they specify on their own website.

May I ask where you found that detail, before you even applied to Green, and hence drove you to make that application?