Symbio Energy feedback

devondiver

I just hope their cash flow forecasts include many millions for Ofgem fines as per the recent Ovo debacle:

Anthony Pygram, Director of Conduct and Enforcement at Ofgem, said “Ovo Energy billed a number of its customers incorrectly and issued them with inaccurate information.”

Sounds familiar.

Talldave

Tafrock wrote: »

Unless they go bust between those two bills as most people seem to think they will

...by which time you've used up most of the credit. I'm not worried about a deviation of less than a month's energy cost (£50). Some people posting on the forums have credit of £hundreds, which is a crazy risk.

devondiver wrote: »

I just hope their cash flow forecasts include many millions for Ofgem fines as per the recent Ovo debacle:

Anthony Pygram, Director of Conduct and Enforcement at Ofgem, said “Ovo Energy billed a number of its customers incorrectly and issued them with inaccurate information.”

Sounds familiar.

I think it's a bit unfair to put Symbio's tactics into the same category. Symbio are just stupid and used ludicrous estimates in January - anyone that let it ride (me included) will hopefully see the status quo restored this month.


Whether they go bust or not is another issue, considering how cheap they are and the fact that their broken billing system gives away free electricity. I do hope they don't and for an agreeable hourly rate I'm more than happy to explain to them where they're giving free electricity away to stop the financial drain on the company.

CRISPIANNE3

Rosco62 wrote: »

Well they've had 2 meter reads 31st jan & 1st feb so we will see how they deal with that;)

Yes I was going to give them a reading on 1 Feb as well. . However I thought it would confuse them even more hence the reason for the one reading on the 31 Jan.

Talldave

CRISPIANNE3 wrote: »

Yes I was going to give them a reading on 1 Feb as well. . However I thought it would confuse them even more hence the reason for the one reading on the 31 Jan.

No free electricity for you this month then :sad:!

Swipe

I put mine in today for extra bonus units

violetta

Swipe wrote: »

I put mine in today for extra bonus units

So did I - let's see what happens!

PixelPound

violetta wrote: »

So did I - let's see what happens!

and so did I.

If I don't get free units I'm going to complain to talldave :rotfl:

Talldave

nic_c wrote: »

and so did I.

If I don't get free units I'm going to complain to talldave :rotfl:

LOL it'll be just my luck they've been reading this thread and worked it out!

PixelPound

I'm not sure most people think they will go bust, unless that's people not with them. If they do, then it has been a good ride.

To me there is no worry as you get a variable bill every month so won't be racking up lots of credit. After January's over estimation, I emailed, they rectified it, I went about normal life.

I suppose if you are someone who stresses over everything then maybe not the best. I got a reply within 5 days, which to me was okay, I still have my energy, etc.

devondiver

Symbio are just stupid

No defence I'm afraid. Far from it. Cost Ovo £8.9m.:eek: