Brittania parking- BW Legal

Mrs44474

Of course! Thanks for your help!

Jetslick

Seriously, what would the £4.50 cover for BW Legal? That's not even close to covering the PCN amount that they are pursuing - which is presumably a £100 PCN? This is with BW Legal artificially inflating the price by £60 (via double recovery) to £160?

£4.50 isn't even close to a mediation. Nevermind when considering external factors like Britannia Parking would've paid DVLA £2.50 for the driver's vehicle details. They could [attempt] to claim a loss in earnings from other csrs that could've used that spot. Their mediation would've likely been in the offer of £60 (if within 14 days), which you presumably would've [rightfully] ignored and you're not even offering 10% of that initial cost.
BW Legal will reject your offer, whilst seeing that you're already intimidated into paying and then pursue you further for the full costs - whilst potentially claiming admission of guilt and liability to pay. So no, don't pay that.

If these companies were benevolent enough to accept such paltry change to cover any PCN's then we would not have this forum. Why would anyone bother with the harassment, consistent correspondence/paperwork, required research, defences, potential court cases, stress, etc... When you can just supposedly pay a fiver to stop it? Point is, you can't. It's an unregulated industry and they want to make money and an example out of you.

Mrs44474

Sorry, i meant £4.50 to Britannia parking, which was what we paid for 3 hours. We went 1 hour over as the machines weren't working and couldn't get signal for the app. So I meant the £4.50 was to cover the cost of the space that we weren't able to pay on the day.

But thanks. I get your point. I'm just trying to get this over with, without going to court.

Plus the newbie bit is confusing! It say whatever you DO make sure you respond. Then in another breath. Just ignore them. Which is it?!

Coupon-mad

We know. I am in two minds about whether sending a cheque is a good idea, and on balance, as it is not yet at court stage, I WOULD.

B will not accept it but I think it looks very reasonable to the Judge at your hearing later, because their machines/app were not working and you can show from reviews that this isn't the first time...

Also there's unlikely to be anything on the signs saying you have to pay a tariff to top up within a certain time/while on site, so offering it later is still tendering payment!

IT WILL BE RETURNED, but keep that in your file to show the Judge later. Your case has every chosen of success in the end and all this looks better on your part.

However, you MUST put in the letter that the £4.50 is FULL AND FINAL SETTLEMENT and that by banking the cheque, B will be agreeing to that, and it is not to be taken as part payment then a claim issued. It is intended to resolve the issue caused by their system, and to close the dispute out of court.

All machines on all 3 levels were not working for neither cash nor card. He has evidence of one working.

Do you mean he has evidence of one machine not working?

How about he reiterates in the letter that the machines were not working and he wants BW Legal to revert to their client to ask why this was, and how long the fault lasted that day. DO NOT say he has evidence...!!

...what I would hope you will get is the cheque returned, and a lie that the machines were all working...(then of course he can expose that lie in his evidence for court, and again he/you come across to the Judge as the honest party!).

Jetslick

Becky44474 wrote: »

Sorry, i meant £4.50 to Britannia parking, which was what we paid for 3 hours. We went 1 hour over as the machines weren't working and couldn't get signal for the app. So I meant the £4.50 was to cover the cost of the space that we weren't able to pay on the day.

Yes, I am aware. BW Legal are their litigators and therefore acting on Britannia Parking's behalf. Britannia Parking would have sent you a letter that all matters regarding the case should now be consulted with BW Legal - who want to get their share of the mooney too.

But it is still incredibly naïve to think Britannia Parking would accept £4.50 as mediation. The PCN was likely £60 discounted and then £100 total. It just sounds like you're not doing enough research on the matter if you think covering the initial parking costs would resolve anything. Like I mentioned, Britannia would've paid DVLA for the vehicle details on top of other potential charges. You're just wasting your own money. It's good you've made a thread (and it suitable time) but you need to research the NEWBIES thread more but also search the countless Britannia Parking & BW Legal threads for guidance on handling these companies.

Nonetheless, you have a good potential defence and every reason to fight this. Your best bet is to do what Coupon-mad suggested and contact the manager that owns the car park but directly. Request the manager's details yourself. I did this for my own case and scheduled a face-to-face meeting with the department store manager and got 2 PCN's from Brritannia Parking/BW Legal waived last week. Good luck.

Mrs44474

I’ve just spoke to my husband and in his original appeal he thinks he’s told them about the evidence.. I can’t get access to it as he did it online through the link in there email.. we never had anything though the post until NTK and final reminder.

Which is very annoying. Hubby (well we both) thought it’d be let off when we explained in the appeal and did not do any research whatsoever, unfortunately!

I’ve not hadn’t call back from the aquarium but I’m not holding my breath, I’ve been informed by someone who works there they’re unlikely to help as many who have worked at the aquarium have received tickets and no help from the aquarium!

So do I ring the owners of the car park and try what I did with the aquarium with the owners of the car park? See if they can help? Or is that pointless?

Coupon-mad

I’ve just spoke to my husband and in his original appeal he thinks he’s told them about the evidence..

But that doesn't matter, do you not see? Come on, you are trying to trip up a roboclaim solicitor who have looked at NOTHING by way of detail. They don't know!

NO COMPLAINTS ARE POINTLESS. THINK OF THE NEXT ONE AS THE ONE THAT WILL WORK.

Umkomaas

@Beccy44474

ROBO CLAIMS - HOW BWL OPERATE

I think you might benefit from understanding how BWL operate.

Other than the auto acknowledgements and template letters, you will get nothing sensible from BWL - they are dealing with literally hundreds of thousands of unpaid parking charges and are spewing out various threatening letters, using a conveyor belt approach to go through a computer controlled process towards a LBC, and a MCOL Claim - and it is really only at the final stages, as a court hearing becomes a possibility, that there's any real human intervention.

You need to understand that you're not dealing with an old fashioned firm of solicitors, just progressing from a quill and ink operation, BWL are industrial harvesters of debt, using the equivalent of massive combine harvesters to do their work. This is what their website tells you:

A multi-award winning law firm specialising in volume collections, across both regulated and unregulated sectors, who are dual regulated through the FCA and SRA.

We employ around 265 people at our Leeds based office which in turn makes us the largest privately owned debt collection law firm in the UK.

Mrs44474

I’ve heard back from the place we visited. They said it’s not the first time they’ve had customers inform them of the machines not working and receiving a ticket. The CEO is going to personally write to the parking firm and let them know. Now, I know this doesn’t particularly help me with my case. But I asked the manager if I could get that info in writing as evidence. Do I keep this hidden to reveal at court or say it in my next correspondence?

nosferatu1001

You never keep things hidden. That is an abuse of the court system and an ambush which courts rightly look down on

That is different to revealgin knwoledge in linewith the rules but at a time most advantageous to you

So when you have this IN WRITING that they want this cancelled, as the machiens were not working, you indlude this as an attachemtn to your letter to BW Legal and state as the principal to the contract wants this cancelled, their AGENT (Britannia) has to comply. IF they dont, then they are operating outside of their authority.

After youve tried the £4.50 cheque thing, EXACTLY as C-M has suggested.