EON Smart Meters

Former_E.ON_Company_Representative:_Malc

LisbonLaura wrote: »

Clear explanation fully understood Malc. Thxs!
We think it must be the high frequency alternating noise that is getting to the male.
One solution would be for me to get the vacuum cleaner out of the errant cupboard, then pass it to him

Q:- Should that red HAN light be flashing every second though?

The move back to Blighty has gone far better than anticipated

Best wishes

LL

Hello LisbonLaura and a Happy New Year.

Glad my previous post was useful. A flashing red light on your meter is normal. It indicates that energy is being used. The speed of the flash increases with the amount of energy being used.

Hope this helps LisbonLaura and welcome back to Blighty.

Malc

Former_E.ON_Company_Representative:_Malc

Highland76 wrote: »

Hi Malc
I am a E.ON customer and finally had SMETS2 gas and electric meters installed last week - I'm in the North of Scotland. On the first day, i had no issues getting both electric & gas usage on the IHD, but the gas no longer works - pressing the gas/electric toggle on the IHD has no effect.

My question is, is this an issue with the IHD or has the gas smart meter stopped communicating with the electric smart meter? When i called your support team, they said its an issue affecting all SMETS2 gas meter customers on North England/Scotland. However AFAIK the gas meter does NOT communicate with the DCC network, it simply sends readings to the electric meter and its the comms hub on the electric meter which communicates with the DCC.

Looking at my E.ON account online, i can see the electric readings are being sent automatically but nothing for the gas, other than the opening reading submitted by the installer.

The gas & electric meters are only a few meters apart and I can get readings directly from the gas meter as well as costs etc

Would appreciate it if you could shed some light on this.

Cheers

Highland76 wrote: »

[EMAIL="Malc@E.ON"]Malc@E.ON[/EMAIL]

Are you able to advise on the above & possible solutions?

Highland76 wrote: »

Just like magic, my gas smets2 meter is now communicating with the comms hub/electric meter and gas readings are being submitted to E.ON automatically...pheeeeew! Was almost beginning to regret having smart meters installed as automatic submission of readings were the main reason why I opted to get them installed. Happy days :beer:

Hello Highland76 and a Happy New Year.

Glad the issue has been sorted. You're right, the electricity meter stores, sends and receives information. The gas meter sends readings to the electricity meter and the electricity meter sends them to us. As I mentioned above to LisbonLaura, the Communications Hub allows this to happen across the smart meter home area network (HAN) and connects these devices to the Data Communications Company (DCC) using the wide area network (WAN).

I'm told by our technical people that a problem in certain areas caused a temporary issue within this network similar to your experience. I don't know what was involved or how it affected individual properties as this is beyond my technical know-how.

Glad it's been sorted Highland76 and thanks for updating the thread.

Malc

Former_E.ON_Company_Representative:_Malc

pete-20-11 wrote: »

How slow will this contact level be?

In the last couple of days I’ve had a text message and today an email saying I must book an appointment as the smart meters are compulsory on my tariff,

:mad:

Hello pete-20-11 and a Happy New Year.

This will depend on various things like the availability of technicians in certain areas, stocks of suitable meters, the mobile network coverage etc. Also, each property and geographic location presents its own individual challenges and these tend to influence when we contact customers about smart meters too.

If it helps, please use the opt-out service I mentioned in my reply on 7 November 19 (#194).

Thanks pete-20-11.

Malc

Former_E.ON_Company_Representative:_Malc

kev2009 wrote: »

I have a Landis Gyr E470 Type 5394 SMETS2 smart meter and will be looking to change electricity supplier in the year year and at present, E.ON is showing the best value on comparisons site.

If i switched to E.ON, will my meter retain its smart functionality? Would i need a new IHD unit? (Currently have SSE one) and more importantly, if i choose Monthly readings for my smart meter, do they actually show up on my account so I can view as with SSE, it fails to show and i just se @Estimated@ which defeats the purpose and it seems although they confirm they have received readings, the website doesn't show and only way is to get readings every 30 minutes which I don't want, i just want 1 reading each month and then have it show online to give me a guide to my cost each month & bill etc.

Current contract runs out in March so just starting to get an idea of my options now.

Many thanks

Kev

Hello Kev and a Happy New Year.

Many thanks for your interest in joining us. As you've a SMETS2 smart meter, it'll retain its smart features following a switch and you won't need a new In Home Display.

It's your choice how often we take meter readings. Unless told otherwise, we'll collect them once a month. These are shown on online accounts.

Hope this helps Kev.

Malc

Former_E.ON_Company_Representative:_Malc

MothballsWallet wrote: »

That's fine, Malc, it's just that no voicemail message was left.

By the way, I also received another email about smart meters being compulsory on my tariff when I know they're not, so this might be another complaint I'll have to file.

There's a reason why I asked to be contacted in writing - it is forbidden where I work to take/make personal calls (except during lunch break) which is why I was disappointed that the request was ignored/missed.

Hello MothballsWallet and a Happy New Year.

Many thanks for the update and sorry again we didn't respect your request to be contacted in writing.

Malc

oliverbrown

Hi Malc,

I'm still being lied to in your communications. I attach a letter from your company I got today.

I do not need to have my meters changed and I did not agree to have smart meters installed.

I realise there's nothing you can do to stop this, I'm just highlighting your company's devious tactics to anyone else that may be interested.

Greenenergy

Eon could choose to stop this if they wanted - I would urge you to contact your MP. I have contacted mine and they are pursuing eon .... the more that do this the more likely they are to stop.

oliverbrown

Thanks, I will consider that. The staff here have confirmed I did not agree to have smart meters installed, only to be contacted about them.

This letter can only be described as a lie, since E.on know what they are telling me to be incorrect. Quite astonishing really.

Former_E.ON_Company_Representative:_Malc

oliverbrown wrote: »

I wonder who installs electric meters for private customers. Obviously the energy company will need to be involved to update the billing with the closing reading of the old meter and the opening reading of the new meter. Also might involve updating the meter reference number wherever that's managed.

oliverbrown wrote: »

Not until such time your existing meter is end of life and traditional meters are out of production.

I'm waiting on Malc's reply about E.on installing user-supplied meters. Something like this might be worth buying and storing away until the relevant time: http://www.em-lite.co.uk/generation_metering.htm

I'm not sure on the service life of these units but I think 20 years from date of manufacture is not uncommon.

oliverbrown wrote: »

Hi Malc,

Have you got any news as to whether customers can supply their own meters to your meter installers?

Hello oliverbrown and I'm sorry for the delay coming back to you on the question of customer supplied meters. I've now received a response from our metering specialists.

We've had a very low number of enquiries about this over the years which has almost exclusively come from industrial and commercial concerns rather than residential customers. We will always meet the relevant legislation and, given the lack of precedent noted above, will need to look at each request on a case by case basis.

As the supplier, we need to agree to any installation with the customer and can only reject a request if we've a valid reason for doing so.

We would ask for written details of the meter the customer wanted us to fit for our approval. We would also need written approval we could charge for an aborted installation if the meter turned out not to be fit for purpose or for any early life replacement of the customer provided meter.

Valid reasons for rejecting a customer supplied meter would include it not complying with UK manufacturing standards; is not metrologically compliant with obligated standards; or isn't in a condition suitable for installation. As the industry appointed meter operator, we must comply with installation and operational codes of practice (governed by MoCOPA for electric meters). We've a responsibility to make sure the meter is safe, robust and accurate and will remain so for around 15 years of its operating life.

Consequently, we need written confirmation that if we need to replace the meter ahead of 15 years (the current estimated life of a SMETS2 meter) the customer accepts our charges for removing the customer supplied meter and fitting a replacement. These are additional costs to us as a result of the customer's instructions.

We can support the customer in their request provided they share in the difficulty, complexity and cost of adhering to this request. To be clear, we would look to pass on almost all the costs involved with the final total being determined on a case by case basis once a formal request has been received.

Sorry again for the delay replying oliverbrown.

Malc

Former_E.ON_Company_Representative:_Malc

oliverbrown wrote: »

Hi Malc,

I'm still being lied to in your communications. I attach a letter from your company I got today.

I do not need to have my meters changed and I did not agree to have smart meters installed.

I realise there's nothing you can do to stop this, I'm just highlighting your company's devious tactics to anyone else that may be interested.

oliverbrown wrote: »

Thanks, I will consider that. The staff here have confirmed I did not agree to have smart meters installed, only to be contacted about them.

This letter can only be described as a lie, since E.on know what they are telling me to be incorrect. Quite astonishing really.

Many thanks for this oliverbrown. I've passed your comments through to the relevant people.

Malc