Oneselect ceased trading

antrobus

Atomicsnail wrote: »

Just to add to this. I've not received anything about the tariff that I'll be put on. Even after sending an email requesting the information. Then today I get an email saying about change of payment processor. Then just now I've had 2 emails for someone I've never heard of, telling me who they bank with, their sort code and part of their account number, along with their direct debit amount and when it will be taken. I know I can't do much with these details but surely this is incompetence of high order!! Who has my details???

I've had an email informing me of the tariff, but nothing at all regarding meter readings or DDs.

Oneselect should have everybody's details. I believe that Together have taken over all their staff. Somebody must know what SQL query to run.

System

antrobus wrote: »

The SOLR for Spark was Ovo.

You are correct. With 9 failures so far this year, it is getting hard to keep up - and I am old:)

tori.k

Atomicsnail wrote: »

Just to add to this. I've not received anything about the tariff that I'll be put on. Even after sending an email requesting the information. Then today I get an email saying about change of payment processor. Then just now I've had 2 emails for someone I've never heard of, telling me who they bank with, their sort code and part of their account number, along with their direct debit amount and when it will be taken. I know I can't do much with these details but surely this is incompetence of high order!! Who has my details???

Probably me if your called Michelle :eek: I've also had Direct Debit Emails for someone else so looks like there has been a serious mess up somewhere.
im just hoping the accounts get set up pretty swiftly so I can shift the account back to one of the big 6 the savings just isn't worth the hassle anymore.

Atomicsnail

tori.k wrote: »

Probably me if your called Michelle :eek: I've also had Direct Debit Emails for someone else so looks like there has been a serious mess up somewhere.
im just hoping the accounts get set up pretty swiftly so I can shift the account back to one of the big 6 the savings just isn't worth the hassle anymore.

I'm not Michelle, the details I have are for Leah.
Could take a long time to set up if all the details are screwed up.
I did email accounts, but no reply yet.

trinidadone

I received two emails today from Together Energy, informing me, my monthly Direct Debit would raise to £89.00 a month starting on 28th December and telling me my TSB account would be deleted. The DD information gave me the end numbers of the account number and was addressed to Mubeen Haider. I telephoned the energy company, and complained I had received someone else DD details, The company took ages to answer, and apologized. When I informed them i wanted to raise this as a complaint, I was advised i could not right now, as my details had not been passed onto the company. Not impressed so far

antrobus

Oh good grief!

Looks like they don't have anyone who can run a SQL query if they've messed up those DD emails.

Together seem to be prioritising getting the cash in and are doing things the wrong way round. First you migrate the accounts, then you set up the DDs.

I can see Together being overwhelmed by complaints.

tori.k

They must be working late as I just had a Sorry for the Data privacy breach Email, I bet they are sorry if I recall rightly they run the risk of a massive fine for doing stuff like this.

masonic

I've also received the apology email. The details disclosed were my full name, bank name, sort code, last two digits of account number and direct debit amount + date.

It's very disappointing that this happened as a basic check could have revealed the email addresses did not correspond to the customer name. They have those details correctly married up as they used them to send the earlier emails.

At least the impact should be fairly minimal, with the details having been disclosed to only one other customer, and limited to the above information. I didn't receive an email with another customers details.

brewerdave

Haven't rec'd anything re DDs - either with or without someone else's bank info!

I wonder if I haven't had the issue because I cancelled my DD @ the Bank as soon as I knew One Select had gone to the wall?
Still not prepared to let them set up a DD UNTIL they give me an account number/reference!

nigelbb

brewerdave wrote: »

Haven't rec'd anything re DDs - either with or without someone else's bank info!

I wonder if I haven't had the issue because I cancelled my DD @ the Bank as soon as I knew One Select had gone to the wall?
Still not prepared to let them set up a DD UNTIL they give me an account number/reference!

I too have cancelled my DD & haven’t heard from Together regarding my DD. I was almost one month in credit. I have received the welcome email & the link for confirming details & submitting a meter reading which I have done twice now without any acknowledgement.

I too won’t set up new DD until I get an account number etc