Outfox The Market Direct Debit changes

RS2OOO

Just got a new quote from OFTM to check prices and they are quoting current rates alongside the current membership fee with absolutely no mention of rate increases in January and no mention of the upcoming daily standing charge.

Considering my previous post about Uswitch already using the January rates that is pretty bad of OFTM to neglect mentioning known price increases coming in 3 weeks time.

geoffplus

No real surprise, but I just thought I would timeline the emailed direct debit changes received so far. It appears to show a Company with no idea of what they are doing

30 Oct 2018 £71.75
15 Nov 2018 £125.56
21 Nov 2018 £71.75
22 Nov 2018 £100.45
30 Nov 2018 £71.75
02 Dec 2018 £152.13

Maybe there are two departments sending these emails out and they don't talk to one another? No wonder us customers are confused

DPR1983

Same here, emails over the last month have started:

14/11Current £76
14/11 New £109
15/11 Current £120
15/11 New £169
22/11 New £211
3/12 New direct debit chaged to £196

They cannot even work out what I am currently paying. Account is in credit too.

Time to leave before they go bust.

step1974

It is really worrying that this business went along pretty much unnoticed here. (other than often appearing as the cheapest along with Power Shop on the comparison sites)

And now all I am reading is about Outfox the Market and how bad it has become. Its the speed of how quickly it went downhill that worries me.

The name is definately mud now and I struggle to see how it can recover from this.

jinkssick

The mess I was willing to tolerate if it meant getting cheapest deal, when that was not going to be the case with the 58p daily charge for both fuels I voted with my feet.

jinkssick

Not a single soul questioned why they would need to increase prices seeing the state of the current energy market but its the way they went about things. From here to there, from there to here. Thats right this is wrong, that is wrong this is right. What a mess.

VoucherMan

step1974 wrote: »

It is really worrying that this business went along pretty much unnoticed here. (other than often appearing as the cheapest along with Power Shop on the comparison sites)

And now all I am reading is about Outfox the Market and how bad it has become. Its the speed of how quickly it went downhill that worries me.

It's not surprising really. There have been plenty of warnings, but they've been mostly ignored. Unless you're directly affected, chances are you'll just ignore it, thinking it's just some moaning customer or something.

Just from title searches
[URL="https://forums.moneysavingexpert.com/discussion/5838563- MSE News: Energy firm Outfox the Market ups its membership fees for heavy users[/URL]


[URL="https://forums.moneysavingexpert.com/discussion/5859242[/B]Outfox the Market is raising energy bills by 6.4%[/URL]


and plenty of topics by other members

https://forums.moneysavingexpert.com/discussion/5861175
https://forums.moneysavingexpert.com/discussion/5898457
https://forums.moneysavingexpert.com/discussion/5898696

lots of comments in the feedback topic too.


It's not as if MSE hasn't known about it either, they've just chosen not to warn potential new customers
I think it's only recently they added a warning, but even now they're giving out inaccurate information.

editor1

Paters,

Helps if i get my figures right on some occasions

editor1

Helps if i get my figures correct on some occasions.

rhcp

I got my new DD figure yesterday increasing quite alot, but it doesn't matter anyway as I am leaving. I've only been with them a short time, so the money i've paid so far should cover the energy that I have used. I will just massage the final meter reading to ensure that my balance is as close to 0 as possible, I may even give them an extra 50p to make sure I don't owe them anything!