Outfox The Market Direct Debit changes

uk144

On the 22nd Dec OutFox the market 'corrected their estimate of their revised winter DD payment from £152 to £122. I gave them the benefit of the doubt for their error. Today I got an email to confirm my DD payment would be £176.51!

What on earth is going on at OTM? Of course, the phone is engaged and the webchat is turned off. I sent them an email.

Anyone know what my position would be if I cancelled my DD? Giving them 7 days warning? I am not confident I will get a reply because I really don't think they are coping with communication at the moment.

smipsy

Tomorrow I'm officially switched to another energy provider. What happens with my credit if from tomorrow, and until some random day in the future when they would pay out my credit, Outfox goes bust?

ben501

Lijong wrote: »

Had an estimate from People's and an email from Octopus but I am really struggling to work out which is the cheaper option,

People's Energy
The People's Tariff August 2018
£105.44 Per Month
Total annual cost: £1,265.33
Tariff The People's Tariff August 2018
Type of tariff Variable
Tariff cost: £1,265.33
Discount: £0.00
The prices shown below are inclusive of VAT
Electricity
Tariff cost £989.67
Standing Charge: 21.4999995 p/day
Unit Price: 13.399995 p/kWh
Gas
Tariff cost £275.66
Standing Charge: 21.4999995 p/day
Unit Price: 3.0509955 p/kWh

Octopus email says.....

Octopus 12M Fixed
Monthly payments: £121.97
Estimated annual cost: £1463.65
Electricity:
Unit rate: 15.0255p per kWh
Standing charge: 19.215p per day
Gas:
Unit rate: 3.381p per kWh
Standing charge: 16.8p per day

Arghhhh!!!!

:think: Am I missing something?

Anthony_C

Money Saving Expert
Changing energy supplier and comparing charges

1. EDF Simply Fixed Dec 19
2. Together fixed Dec 19
3. Breeze energy fixed Dec 19

Prices exclude VAT @ 5%

Gas. 1. 2. 3.
p per kWh. 3.58. 3.80. 3.46

Elect. 1 2. 3
p per kWh. 15.929. 16.03. 14.595

Totals
1. 2. 3
DD per m. £86. £99. £97
Yearly. £1022. £1180. £1164

Meter Standing charges per year (included in above yearly cost)
1. 2. 3
£38.00. £160.00. £200

Lijong

No. I am. Those estimates were given before they told me about their latest price hike, I wondered how much less it would be given their new pricing structure and in January would it be cheaper to remain with OTM. On the comparison sited Zapp November is not listed you see.

Despite telling me their DD would be lower as they’d made an error they still took £262 out in November instead of the £240 they said they would. I only use around £85pm so they’re taking 3x the amount, emailed them asking for my, now £850 credit back on the 20h Nov and still haven’t had a reply.

The quotes in my post were given on the last figures, before the increase. If that makes any sense

Mister_G

smipsy wrote: »

Tomorrow I'm officially switched to another energy provider. What happens with my credit if from tomorrow, and until some random day in the future when they would pay out my credit, Outfox goes bust?

Your credit will be protected by the OFGEM SoLR rules. It may still take sometime to get it back though.

Boardyeti

Isn’t it strange how a group of random strangers can sometimes meet over what in a few months will be a trivial issue I am sure.
I am in the same boat as most of you, my bill has gone from £45 to £72, then reduced to £54 on appeal and now an email on Sat has confirmed my DD will be £103, so just shy of doubling on 16 Dec, 9 days before Christmas. Like most I am on the low use tarif so I am a little perplexed.
Still I jumped ship at the first opportunity with nearly £400 credit in my account and unless anyone can offer me a legal reason why, I am cancelling my DD so that the £103 doesn’t come out. OFTM can then send me a bill for the outstanding amount once I submit a final meter reading.

step1974

Right. That's it. I feel there is a poster on here using 2 usernames. I am getting so confused by it. I am done here.

RS2OOO

My DD amount has gone from

£67.48
to
£82.03
to
£1436.61 (followed by an email apologising for the mistake)
to
£143.65
to
£114.84
to
£0.00 (followed by an email apologising for the mistake)
to
£114.84

And as of 5 minutes ago I received a new Direct Debit instruction informing me that £182.82 will be taken on 24th December and 24th of every following month until further notice!

What the hell?

And that's just the DD related emails..... as we all know the price change emails are even more convoluted.


EDIT: This has to be a wind up surely.... The email address they've given to contact them if the DD instruction is incorrect is an invalid email address....

Your message did not reach some or all of the intended recipients.

Subject: RE: Direct Debit OUTFOX THE MARKET
Sent: 03/12/2018 19:21

The following recipient(s) cannot be reached:

'dd@outfoxthemarket.co.uk.' on 03/12/2018 19:21
Server error: '501 <dd@outfoxthemarket.co.uk.>: domain missing or malformed'

jk0

I wonder if OFTM and E7E have secretly been sold to one of the big 6?


That would explain the price shooting up to similar levels.